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IT Hardware Engineer Job Vacancies in Maharashtra

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Desktop Support Engineer - Full Time

Impact Hr & Km Solutions

  • 1 - 3 yrs
  • 3.5 Lac/Yr
  • Nashik
Networking LAN-local Area Network Hardware Networking Computer Hardware Server Support Desktop Support Service Desk IT Helpdesk Laptop Support Desktop Administration Hardware Installation
Key ResponsibilitiesProvide first-level and second-level technical support to end users.Install, configure, and maintain desktops, laptops, printers, scanners, and peripheral devices.Troubleshoot hardware, software, network connectivity, and operating system issues.Diagnose and resolve incidents related to Windows, Microsoft 365, email, and business applications.Configure and support user accounts, passwords, and access permissions.Manage IT asset inventory and maintain accurate equipment records.Install software updates, patches, and security applications.Support onboarding and offboarding activities for employees.Escalate complex technical issues to higher-level support teams when required.Maintain helpdesk tickets and document resolutions in accordance with IT procedures.Assist with network troubleshooting, VPN connectivity, and remote user support.Ensure compliance with IT security policies and best practices.
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  • 0 - 1 yrs
  • Goregaon East Mumbai
Hardware Networking Desktop Support Troubleshooting Skills Computer Networking Hardware Installation Hardware Troubleshooting IT Support Computer Hardware Networking
We are looking for a Desktop Engineer to join our team in Goregaon East, Mumbai. This entry-level position is ideal for recent graduates who are eager to learn and grow in the field of IT support. Key Responsibilities include:1. Hardware and Software Support: You will assist in troubleshooting and resolving issues related to computer hardware and software. Your role will involve diagnosing problems and implementing solutions to ensure seamless operations.2. Installation and Configuration: You will be responsible for installing and setting up new computers and software applications. This will include configuring systems according to specific requirements to support user needs.3. User Support and Training: You will provide technical support to employees, guiding them in using software and hardware effectively. Your expertise will help enhance their daily productivity.4. Maintenance and Updates: You will perform regular maintenance on computers and ensure that software updates and security patches are applied promptly. Keeping systems up-to-date will help prevent potential technical issues.To be successful in this role, you should possess a basic understanding of desktop environments and be eager to learn more. Strong communication skills are important as you will be interacting with various team members. Attention to detail and a problem-solving mindset are essential to ensuring efficient and effective support for our users. A proactive attitude and a willingness to grow in the IT field will make you an excellent candidate for this position.
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IT Support Engineer (Freshers) Mumbai

Ryan Ship Management Pvt Ltd

  • 0 - 2 yrs
  • 2.3 Lac/Yr
  • Female
  • Malad West Mumbai
Hardware Support Hardware Troubleshooting Computer Networking Software Support Network Security Software Installation Hardware Installation Desktop Support IT Support Network Troubleshooting
We are looking for a proactive and efficient Technician to join our IT Department, who will be trained and responsible for daily IT task and managing internal IT infrastructure.Installing and troubleshooting computer networks and systems locally and remotely including Camera and printers.Website support and maintenance. Managing local and remote Data backup, Data safety and security Maintaining inventory of all IT assets of the company including records for repairs and maintenance. Prepare purchase order for IT / advert requirements as per company process including vendor management. Being updated with IT Act & rulesIn-house Crewing software, Marlins test system support. Manage things related to advertising on social media, job portals and keep track to monitor the growth and modification strategy.
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  • 0 - 2 yrs
  • 2.0 Lac/Yr
  • Mumbai
Computer Hardware Desktop Support Troubleshooting Skills Software Installation Laptop Support Hardware Installation Software Troubleshooting OS Installation IT Hardware
We are looking for a motivated and skilled Laptop Service Engineer to join our team in Mumbai. This role is ideal for individuals who have a passion for technology and are eager to learn. You will mainly be responsible for troubleshooting and repairing laptops to ensure they function optimally.Key Responsibilities:1. Diagnosing Issues: You will identify hardware and software problems in laptops by performing thorough inspections and tests.2. Repairing Hardware: You will replace or repair faulty components, such as keyboards, displays, and circuit boards, ensuring all repairs meet quality standards.3. Software Installation: You will install and configure operating systems and necessary software, ensuring laptops are ready for use by customers.4. Customer Support: You will provide assistance to customers by explaining repairs and answering any questions they may have about their devices.5. Maintaining Records: You will keep accurate records of repairs and services completed, including updating the inventory of parts used.Required Skills and Expectations:Candidates should be familiar with basic laptop hardware and software systems. Attention to detail is critical to ensure the quality of repairs. Strong problem-solving skills and the ability to work under pressure are essential. As this is an entry-level position, a willingness to learn and adapt is highly valued. Male candidates are preferred for this position, and applicants should have completed at least the 10th grade.
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  • 4 - 6 yrs
  • 4.3 Lac/Yr
  • Nariman Point Mumbai
Networking IT Helpdesk Computer Hardware Desktop Support Laptop Support Desktop Administration Service Desk Server Support IP Addressing Hardware Installation Hardware Networking LAN-local Area Network OS Installation
Perform system builds, software deployment, installation, configuration, and troubleshooting of applications. Install, configure, repair, and troubleshoot desktop/laptop hardware and local & network printers. Troubleshoot hardware issues (Dell / HP / Lenovo preferred). Coordinate with vendors for hardware repair, replacement, and warranty support. Maintain IT asset inventory for laptops, desktops, accessories, and peripherals. Maintain list of all IT assets and ensure proper inventory handling. Vendor management and coordination for IT procurement and support activities.
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  • 0 - 1 yrs
  • 2.3 Lac/Yr
  • Ulhasnagar Thane
Hardware Networking CCTV Installation Network Troubleshooting Hardware Installation Software Installation IT Support IP Setup Computer Networking
Job Title: Technical Support Engineer Company: Magnum Solutions Department: Technical / Service Support Job Summary:Magnum Solutions is seeking a Technical Support Engineer who can deliver excellent technical service and support to our clients. The role includes handling CCTV installations, networking, system troubleshooting, and on-site maintenance to ensure smooth and efficient operations.
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  • 0 - 1 yrs
  • 2.0 Lac/Yr
  • Goregaon West Mumbai Suburban
Troubleshooting Laptop Support Software Installation Software Support Networking Linux Network Security Hardware Networking IT Support Hardware Troubleshooting
Goregaon, Mumbai 0-1 YearResponsibilities:Troubleshoot hardware & software issuesInstall & configure systems, printers, applicationsBasic network (LAN/Wi-Fi) supportSystem updates & IT asset managementSkills:Basic hardware + software knowledgeWindows / MS Office familiarityBasic networking (IP, DNS)Problem-solving skills
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  • 5 - 10 yrs
  • 5.5 Lac/Yr
  • Mumbai
IT Support Engineer Desktop Support Engineer System Administrator Network Troubleshooting Network Cabling Firewall Configuration & Troubleshooting Hardware Troubleshooting Software Installation & Configuration
Independently handle and support client sites Manage Microsoft Server environments (Active Directory, Group Policy) Configure and support email clients like Outlook and Thunderbird Basic knowledge of Linux (added advantage) Configure and troubleshoot Firewalls Perform networking tasks such as crimping and punching Troubleshoot desktops, laptops, printers, and peripherals Identify and replace faulty hardware components (RAM, Processor, SMPS, etc.) Install and configure operating systems and software Set up user accounts and network profiles Install updates and patches for software applications Diagnose and resolve network, hardware, and software issues.Required Skills: Strong technical troubleshooting abilities Hands-on experience with hardware and networking Ability to work independently at client locations Good communication and client management skills
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  • 2 - 3 yrs
  • 1.8 Lac/Yr
  • Rabale Navi Mumbai
Networking Computer Hardware Desktop Support IT Support
We are looking for a Hardware Networking Engineer with 2 to 3 years of experience to join our team in Rabale, Navi Mumbai. The candidate should have a solid understanding of hardware networking and be able to work in an office environment.Key Responsibilities:1. Network Setup and Maintenance: You will be responsible for setting up and maintaining hardware networks, including routers, switches, and hubs. You should ensure that all network components function smoothly and efficiently.2. Troubleshooting Hardware Issues: When hardware or network issues arise, you will diagnose the problems and provide effective solutions. Your ability to resolve issues quickly will minimize downtime for the company.3. Installation of Networking Equipment: You will install networking equipment and ensure that all connections are secure and functioning properly. This includes managing cable installations and configuring devices.4. Collaborating with Team Members: Working closely with other engineers and IT staff, you will contribute to team projects and share knowledge to improve overall performance and network reliability.5. Documentation: Maintain detailed records of network configurations, changes, and issues. Good documentation will help track network performance and facilitate future troubleshooting.Required Skills and Expectations:Candidates should possess strong knowledge of hardware components, networking protocols, and troubleshooting techniques. Effective communication skills, both verbal and written, are essential for collaboration. A proactive attitude towards problem-solving and an eagerness to learn new technologies are also important in this role.
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Freshers & Experience || Full Time || IT Hardware Engineer

Pacific Placements and Business Consultancy Pvt. Ltd.

  • 0 - 1 yrs
  • Female
  • Shikrapur Pune
Microsoft Excel Motivating Skill Phone Banking Outbound Calling Marketing Communication KPO Domestic BPO Voice Process
We are looking for a dedicated IT Hardware professional to join our team in Shikrapur, Pune. This entry-level position is perfect for someone who has recently completed their education and is eager to start their career in technology.Key Responsibilities:1. Hardware Installation and Maintenance: You will assist in setting up and maintaining computer hardware, peripherals, and networking equipment to ensure they operate effectively.2. Troubleshooting Issues: You will identify and resolve hardware problems by diagnosing faults and implementing solutions in a timely manner.3. Inventory Management: You will help manage the inventory of hardware components, ensuring that all items are accounted for and properly recorded.4. Technical Support: You will provide support to other team members by answering questions and assisting with hardware-related issues.
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  • 1 - 2 yrs
  • 2.5 Lac/Yr
  • 111741
Networking LAN-local Area Network Hardware Networking Desktop Administration Configuration Desktop Support IT Helpdesk Hardware Installation
Location: Lamington Road, MumbaiExperience: 1 - 2 yearsEmployment Type: Full-timeWorking Days: Monday to SaturdaySalary: 1.80 to 2.40 LPAJob Overview:We are looking for a Desktop Support Engineer with 12 years of experience to provide technical assistance and support for hardware, software, and basic network-related issues. The ideal candidate should have hands-on experience troubleshooting desktop/laptop systems, installing applications, and assisting end-users with day-to-day IT concerns.Key Responsibilities:Provide technical support for desktops, laptops, printers, and peripherals.Install and configure Windows operating systems and required software.Troubleshoot hardware, software, and connectivity issues.Set up and configure user email accounts and basic system access.Assist in software installations, updates, and antivirus maintenance.Support LAN/Wi-Fi connectivity troubleshooting.Maintain IT inventory records and documentation.Escalate complex technical issues to senior IT staff when required.Assist users via remote or on-site support.Skills & Qualifications:Diploma or Degree in IT, Computer Science, or related field.12 years of desktop/IT support experience.Knowledge of Windows OS installation and configuration.Basic networking knowledge (IP settings, LAN/Wi-Fi troubleshooting.)Familiarity with MS Office installation and support.Hardware troubleshooting skills.Good communication and user-support skills.Ability to work independently and manage multiple support requests.Application Process:Interested candidates can share their updated Resume & Portfolio with the subject line:[Job Title] [Your Name] at ambitious@smgroup.work (CC:team.hiringdesk@gmail.com)For queries, contact: +91-93215 83057 / +91-8850220484In your email, mention:Current CTC, Expected CTC, Notice period, Location and total number of experience in years.Note: We do not charge candidates at any stage. Please stay alert for scams.
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Business Development Executive - Thane

Network Techlab India Limited

  • 0 - 6 yrs
  • 6.0 Lac/Yr
  • Thane
Business Development Lead Generation New Business Development IT Hardware Sales Hvac Engineer Thermal Engineering Direct Sales Solar Thermal Electrical Sales
Urgently Hiring for Business Development Executives in Mumbai Locationmust have Good Experience Into B2b Sales of It Hardware Sales or Hvac Sales or Thermal Sales or Ups/ Battery Sales or Electrical Salesmba Freshers Can also Apply ( Must Be Confident and Must have Good Communication Skills) candidates Must have Good Communication Skillsopen to Travel Across Places ( as per Business Needs)ctc Offered : Based On Interviewnotice Period : Immediate Joiners Preferred ( or Max 15 to 20 Days)
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Urgent Requirement For Desktop Support Engineer

Reliable Job Placement & Consultancy Services

  • 1 - 4 yrs
  • 5.0 Lac/Yr
  • Ambad MIDC Nashik
Networking Hardware Networking Computer Hardware Server Support Desktop Support Service Desk IT Helpdesk Laptop Support Desktop Administration LAN-local Area Network Hardware Installation IP Addressing OS Installation
As a Desktop Support Engineer based in Ambad MIDC, Nashik, you will be responsible for providing technical support and assistance to employees using desktops, laptops, and various software applications. Key responsibilities include troubleshooting hardware and software issues, installing and configuring computer systems, and ensuring systems are operating efficiently and securely. You will also be responsible for setting up new users, conducting equipment upgrades, and maintaining inventory of IT equipment. The ideal candidate should have a minimum of 1-4 years of experience, be a graduate, and have strong problem-solving skills. Additionally, you should have good communication skills, be detail-oriented, and have the ability to work independently as well as part of a team. This role requires a male candidate who is able to work full time from the office.
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  • Fresher
  • 1.3 Lac/Yr
  • Mumbai
Desktop Support IT Helpdesk Laptop Support Computer Hardware
Knowledge of computer, basic software installation, troubleshooting, basic network troubleshooting, basic hardware knowledge, basic troubleshooting, antivirus installation, microsoft office installation
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  • 1 - 5 yrs
  • 2.0 Lac/Yr
  • Pune
Computer Hardware Desktop Support Laptop Support IT Support Hardware Networking Computer Hardware Networking Networking
Installation and configuration: Install, configure, and maintain hardware components and network devices like routers, switches, and firewalls. Troubleshooting and maintenance: Diagnose and resolve hardware and network problems to ensure smooth data communication and optimal performance. Security: Implement and maintain security measures, such as firewalls and intrusion prevention systems, to protect the network from online attacks. Monitoring and optimization: Continuously monitor network performance and make adjustments as needed to optimize efficiency and reliability. Collaboration: Work with other IT teams and software engineers to ensure hardware and software systems are compatible and efficient. Documentation: Create and maintain detailed documentation of network configurations and procedures. Technical support: Provide technical support to end-users for hardware and network-related issues. Typical qualifications
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  • 2 - 4 yrs
  • 1.5 Lac/Yr
  • Vasai West Mumbai
Hardware Networking Service Desk Desktop Support Laptop Support Troubleshooting Skills Hardware Installation Desktop Administration Desktop Management Configuring IT Support Field Operations Hardware Support Hardware Troubleshooting Computer Hardware Networking Computer Networking
IT Desktop Engineer Job DescriptionRole Overview An IT Desktop Engineer (sometimes called Desktop Support Engineer) is an IT professional who manages and supports an organizations desktop environment. They ensure that all computers, laptops, tablets, and mobile devices are functioning efficiently, software is up-to-date, and users receive timely technical supportKey ResponsibilitiesInstall and configure hardware/software: Set up desktops, laptops, printers, and peripheral devices.Troubleshoot technical issues: Diagnose and resolve hardware, software, and network problems.Maintain system performance: Apply updates, patches, and upgrades to ensure optimal functionality.User support: Provide assistance to employees for IT-related queries, including workstation setup and application use.Asset management: Track and manage IT inventory such as desktops, laptops, and accessories.Security compliance: Ensure systems adhere to company IT security policies and standards.Collaboration: Work with IT teams to escalate complex issues and support larger infrastructure projects. Required SkillsTechnical expertise: Strong knowledge of Windows/Mac OS, Microsoft Office, and networking basics.Problem-solving: Ability to quickly identify and resolve technical issues.Communication skills: Clear and effective interaction with end users and IT colleagues.Time management: Handle multiple support requests efficiently.Adaptability: Stay updated with evolving technologies and tools.
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Technical Support Associate Technical Support Executive IT Support Executive IT Support IT Technical Support Engineer Troubleshooting Skills L1 Technical Support Engineer L2 Technical Support Engineer Networking Customer Support Good Communication Skills Ticketing Executive Hardware Troubleshooting
Job Title: Technical Support Associate L1 / L2Location: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai (Office-based / Remote)Experience: 13 years (Freshers with tech background can apply)Salary: 20,000 35,000/month + Shift AllowanceShift: Rotational / Night (US, UK processes)Responsibilities:Respond to product or service issues via phone/email/chat.Troubleshoot Level 1 issues (login, access, connectivity, settings).Document tickets and escalate complex cases.Ensure resolution within SLAs.Requirements:Strong English communication.Basic understanding of networking, SaaS tools, CRM systems.Knowledge of Zendesk, Freshdesk, or Jira is a plus.Willingness to work night shifts.Perks:Internet reimbursement (for remote).Shift allowance + performance bonus.Certification opportunities (ITIL, etc.). Apply now by sending your updated resume to careers@arckits.com If possible, mention your preferred work location (Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai Office-based or Remote) in the subject line or message to help us serve you better. Please Note:Due to a high volume of applications, we may not be able to respond to each email individually.If your profile matches an active requirement, our HR team will get in touch with you shortly.We appreciate your interest and thank you for considering opportunities with us. Recruitment Team, Arck RecruitmentYour Trusted Partner for Business Support Hiring Across Roles, Sectors & Cities.
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  • 1 - 4 yrs
  • 3.0 Lac/Yr
  • Pune
Networking Hardware Networking Computer Hardware Desktop Support IT Helpdesk Desktop Administration IP Addressing LAN-local Area Network Service Desk OS Installation
Key ResponsibilitiesInstall, configure, and maintain desktops, laptops, printers, and peripherals.Provide support for Windows / macOS / Linux operating systems and applications.Troubleshoot network connectivity issues (LAN, WAN, Wi-Fi, VPN).Handle user queries related to software, email, antivirus, and office applications.Manage Active Directory (user accounts, password resets, access permissions).Perform system upgrades, patch updates, and security configurations.
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  • 7 - 10 yrs
  • Pune
IT Software Hardware
Job Opening: Lead II Software Engineering (API Engineer)Location: Pune, India (Hybrid 3 Days Office)Experience Required: 7 10 YearsSalary Range: INR 3,200,000 3,500,000 Per YearJob Type: Full TimePositions: 1About A global digital transformation solutions provider with 35,000+ employees across 30 countries. For over 24 years, UST has partnered with leading enterprises worldwide to deliver technology-driven innovation, agility, and real impacttouching billions of lives in the process. Role OverviewWe are looking for a highly skilled API Engineer (Lead II Software Engineering) to design, develop, and maintain scalable, secure RESTful APIs. This role requires expertise in Java, AWS Cloud, and API management tools with strong problem-solving abilities and hands-on experience in cloud-native environments.Key ResponsibilitiesDesign, develop & maintain robust RESTful APIs with focus on scalability and performance.Implement secure authentication & authorization (OAuth2, JWT, API Keys).Manage API lifecycle including versioning, throttling, and rate limiting.Collaborate with frontend & backend teams for seamless integration.Monitor API performance, security, and availability.Document APIs with Swagger/OpenAPI.Drive API standards & best practices across the team.Troubleshoot and debug complex technical issues.Required Skills & Experience6+ years of hands-on API development experience.Strong expertise in Java, RESTful API design, HTTP, JSON/XML.Mandatory: AWS Cloud, Terraform, Apigee / AWS API Gateway.Experience with Kubernetes, Jenkins, CI/CD pipelines.Solid knowledge of API security standards (OAuth2, JWT, API Keys).Practical knowledge of caching, monitoring, logging & error handling.Preferred / Nice-to-HaveJava-based API development experience.Familiarity with Kong or other API management platforms.Work Mode & Sourcing GuidelinesHybrid 3 days onsite in PuneCandidates across India (or returning Indians willing to relocate to Pune) welcome.Notice period: Immediate to 30 days (AugSep joiners only).Compensation Salary: INR 3,200,000 3,500,000 per yearHow to Apply Send your CV to: tahir.hussainn@protonmail.com Subject Line: Applied Position Lead II Software Engineering (API Engineer)
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IT Hardware Install Information Technology IT Hardware Field Operations Field Network Engineer
Key Responsibilities:Install and configure hardware such as routers, switches, and servers.Troubleshoot and resolve network device issues.Perform on-site maintenance and support.Coordinate with remote teams for escalations.
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  • 0 - 1 yrs
  • Goregaon Mumbai
Networking Hardware Networking Desktop Support Troubleshooting Skills Computer Networking Laptop Support Hardware Installation Hardware Support Hardware Troubleshooting IT Support Configuring Desktop Management Network Configuration Computer Hardware Networking
Job description:We are looking for a motivated and proactive Desktop Support Engineer to join our IT team in Mumbai. The ideal candidate will have hands-on experience in supporting desktop, laptop, and office software solutions. You will play a key role in ensuring seamless IT operations by providing technical assistance and resolving technical issues efficiently.*Key Responsibilities*:- Provide technical support for desktops, laptops, and MS Office products.- Install, configure, and troubleshoot operating systems.- Assist users in resolving IT-related issues in their daily operations.- Diagnose and resolve software application issues.- Configure, update, and maintain antivirus software to ensure system security.- Provide basic networking support and have a general understanding of DNS and DHCP protocols.- Ensure hardware and software applications are in optimal working condition.- Maintain detailed logs of issues and resolutions.*Required Skills*:- Strong problem-solving skills and ability to work independently.- Basic knowledge of desktop hardware and software troubleshooting.- Familiarity with networking concepts such as DNS and DHCP.- Good communication skills and customer-service oriented attitude.- Ability to work under pressure and manage multiple tasks.
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  • 0 - 2 yrs
  • 2.3 Lac/Yr
  • Female
  • Malad West Mumbai
Hardware Support Hardware Troubleshooting Computer Networking Software Support Network Security Software Installation Hardware Installation Desktop Support IT Support Network Troubleshooting
We are looking for a proactive and efficient Technician to join our IT Department, who will be trained and responsible for daily IT task and managing internal IT infrastructure. Installing and troubleshooting computer networks and systems locally and remotely including Camera and printers. Website support and maintenance. Managing local and remote Data backup, Data safety and security Maintaining inventory of all IT assets of the company including records for repairs and maintenance. Prepare purchase order for IT / advert requirements as per company process including vendor management. Being updated with IT Act & rules In-house Crewing software, Marlins test system support. Manage things related to advertising on social media, job portals and keep track to monitor the growth and modification strategy.
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  • 0 - 1 yrs
  • 3.5 Lac/Yr
  • Nashik
Cybersecurity Hardware Maintenance Operating Systems Programming Project Management System Upgrades Virtualization Database Management Technical Support Data Analysis Network Security Server Administration Scripting IT Infrastructure Software Installation
Job Title: Technical EngineerJob OverviewWe are seeking a highly analytical and solution-oriented Technical Engineer to oversee our technical operations, optimize production processes, and provide engineering support across departments. In this role, you will be responsible for troubleshooting complex machinery/system issues, supervising engineering projects, ensuring compliance with quality standards, and occasionally assisting clients with advanced technical queries.The ideal candidate possesses strong engineering fundamentals, hands-on diagnostic skills, and the ability to collaborate effectively with both on-ground production operators and senior management.Key Responsibilities1. Process Optimization & System TroubleshootingAnalyze existing engineering workflows, plant layouts, and machinery performance to identify bottlenecks and implement continuous improvements.Diagnose, troubleshoot, and resolve complex mechanical, electrical, or software-related faults in production equipment.Develop and implement standard operating procedures (SOPs) for machine usage, preventative maintenance, and safety protocols.2. Project Engineering & Design SupportCollaborate with design and R&D teams to translate blueprints, CAD models, and technical specifications into physical components or production runs.Oversee the installation, testing, and commissioning of new machinery, automated lines, or control systems.Manage technical documentation, including engineering drawings, component bills of materials (BOM), and validation reports.3. Quality Assurance & ComplianceMonitor production outputs to ensure compliance with company quality standards and international benchmarks (such as ISO standards).Conduct root-cause analysis (RCA) on product defects, material failures, or operational downtime, and deploy corrective actions.4. Technical Support & LiaisonProvide high-level technical guidance to production supervisors, machine operators, and maintenance technicians.Assist the sales or customer service teams by handling advanced technical queries from corporate clients, or joining on-site client consultations when required.
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Desktop Engineer L1

Pacific Placements and Business Consultancy Pvt. Ltd.

Hardware Engineer IT Hardware Engineer Desktop Engineer Walk in
Key Responsibilities:Technical Support:Provide first-level support for desktop-related issues, including hardware, software, and peripheral devices.Respond to help desk tickets, emails, and phone calls in a timely and professional manner.Troubleshooting:Diagnose and resolve hardware and software issues on desktops, laptops, and other end-user devices.Escalate complex issues to higher-level support teams when necessary.Hardware Setup and Maintenance:Install, configure, and maintain desktop hardware components, such as CPUs, RAM, hard drives, and peripherals.Conduct routine maintenance and upgrades on desktop systems.Software Installation and Configuration:Install, configure, and troubleshoot operating systems and standard desktop applications.Assist users with software-related issues and provide training when necessary.User Account Management:Create and manage user accounts, profiles, and access permissions.Reset passwords and assist users with account-related issues.Endpoint Security:Implement and enforce endpoint security measures, including antivirus software and system updates.Collaborate with the security team to address security incidents on end-user devices.Documentation:Maintain accurate records of hardware and software inventory.Document troubleshooting procedures and solutions for common issues.Communication:Communicate technical information to non-technical users in a clear and understandable manner.Provide updates on issue resolution and follow-up with users as needed.Collaboration:Collaborate with other IT support teams to ensure seamless resolution of issues.Work with system administrators and network engineers to address connectivity and access issues.Qualifications and Skills:Associate's degree or equivalent in Information Technology or a related field.Entry-level experience in desktop support or a similar role.Basic knowledge of desktop operating systems (Windows, macOS) and common productivity applications.
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