Desktop Engineer L1

Pacific Placements and Business Consultancy Pvt. Ltd.

key responsibilities:

technical support:

provide first-level support for desktop-related issues, including hardware, software, and peripheral devices.

respond to help desk tickets, emails, and phone calls in a timely and professional manner.

troubleshooting:

diagnose and resolve hardware and software issues on desktops, laptops, and other end-user devices.

escalate complex issues to higher-level support teams when necessary.

hardware setup and maintenance:

install, configure, and maintain desktop hardware components, such as cpus, ram, hard drives, and peripherals.

conduct routine maintenance and upgrades on desktop systems.

software installation and configuration:

install, configure, and troubleshoot operating systems and standard desktop applications.

assist users with software-related issues and provide training when necessary.

user account management:

create and manage user accounts, profiles, and access permissions.

reset passwords and assist users with account-related issues.

endpoint security:

implement and enforce endpoint security measures, including antivirus software and system updates.

collaborate with the security team to address security incidents on end-user devices.

documentation:

maintain accurate records of hardware and software inventory.

document troubleshooting procedures and solutions for common issues.

communication:

communicate technical information to non-technical users in a clear and understandable manner.

provide updates on issue resolution and follow-up with users as needed.

collaboration:

collaborate with other it support teams to ensure seamless resolution of issues.

work with system administrators and network engineers to address connectivity and access issues.

qualifications and skills:

associate's degree or equivalent in information technology or a related field.

entry-level experience in desktop support or a similar role.

basic knowledge of desktop operating systems (windows, macos) and common productivity applications.

• Experience

  0 - 3 Years

• No. of Openings

  4

• Education

  Diploma, Advanced/Higher Diploma, Any Bachelor Degree

• Role

  Desktop Engineer L1

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office