Inbound Calls Job Vacancies in Gurgaon

We are looking for a dedicated Collection Executive to join our team in Gurgaon. The ideal candidate will have 1 to 2 years of experience in collections and a minimum educational qualification of 12th pass. **Key Responsibilities:**- **Conduct Outreach for Collections:** Contact clients via phone and email to remind them of outstanding payments and resolve any disputes related to billing.- **Maintain Accurate Records:** Keep detailed notes of all communication with clients and update payment statuses in the company database to ensure information is current.- **Follow Up on Payment Promises:** Monitor promised payment dates and follow up with clients to ensure they meet their commitments.- **Negotiate Payment Plans:** Work with clients who are having difficulty making payments to create realistic payment plans that benefit both parties.- **Report on Collection Activities:** Prepare and submit weekly and monthly reports on collection efforts and payment statuses to management.To succeed in this role, candidates should possess strong communication skills, both verbal and written, to effectively interact with clients. Attention to detail is important for maintaining accurate records and understanding complex billing issues. A good understanding of collection procedures and practices is necessary, along with the ability to negotiate and work under pressure. Candidates should be goal-oriented, self-motivated, and able to work independently in an office environment.

We are looking for an Email Support Executive to join our team in Gurgaon. In this role, you will be responsible for managing customer inquiries and providing timely solutions through email communication. **Key Responsibilities:**- **Respond to Customer Emails**: You will handle customer queries and complaints via email, ensuring that every message is addressed promptly and professionally.- **Provide Solutions**: Understand customer issues clearly and provide accurate solutions. Aim to resolve problems efficiently to enhance customer satisfaction.- **Maintain Records**: Keep detailed records of customer interactions and transactions. This helps in tracking issues and maintaining continuity in support.- **Collaborate with Teams**: Work with other departments to ensure that customer issues are resolved effectively, sharing insights and feedback to improve services.- **Follow Up with Customers**: After resolving issues, you will follow up with customers to confirm their satisfaction and gather feedback on their experience.**Required Skills and Expectations:**- **Communication Skills**: You should possess excellent written communication skills to interact with customers clearly and effectively.- **Problem-Solving Ability**: A good analytical mindset is essential to identify issues and provide suitable solutions quickly.- **Attention to Detail**: Being detail-oriented is crucial to ensure that all customer inquiries are addressed accurately.- **Basic Computer Skills**: Familiarity with email systems and basic computer operations will aid in handling customer requests efficiently.- **Positive Attitude**: A friendly and approachable demeanor is important for building rapport with customers. This is a full-time position that requires commitment and a willingness to learn. If you are eager to start your career in customer support, we encourage you to apply.

Customer Support Associate Location: Gurugram Job Type: Full-time

We are looking for a Customer Support Executive to join our team in Gurgaon. This is a full-time position ideal for individuals with 0 to 2 years of experience. As a Customer Support Executive, you will be the first point of contact for our customers, providing them with assistance and support.**Key Responsibilities:**- **Respond to Customer Inquiries:** You will handle incoming calls, emails, or chats from customers, answering their questions and resolving any issues they may have.- **Provide Product Information:** You will assist customers by explaining our products and services, guiding them through features and benefits to help them make informed decisions.- **Resolve Complaints:** You will manage customer complaints professionally, using effective problem-solving skills to ensure customer satisfaction and loyalty.- **Maintain Customer Records:** You will document customer interactions and update their information in the database, ensuring accuracy and completeness for future reference.- **Collaborate with Teams:** You will work closely with other departments, such as sales and technical support, to provide seamless service to customers and address their needs.**Required Skills and Expectations:**Candidates should be at least 12th pass, with strong communication skills in English and any regional languages. Being patient and understanding is crucial for resolving customer issues. A basic understanding of computer applications is expected, along with a willingness to learn. You should be able to work well in a team and be eager to help others. Punctuality and a positive attitude towards work are also important traits for this role.

We are looking for a dedicated Tele Caller to join our team in Sector 18. The primary responsibility of this role is to communicate with potential customers and promote our services over the phone. This is a full-time position, and candidates should have completed at least their 12th grade.Key Responsibilities:- **Making Outbound Calls:** Contact potential customers to inform them about our products and services, and generate interest.- **Handling Inquiries:** Respond to customer questions and concerns in a clear and professional manner, ensuring a positive experience.- **Maintaining Records:** Keep accurate records of calls made, customer interactions, and feedback in the company system for future reference.- **Meeting Targets:** Work towards daily or weekly call quotas, contributing to the overall sales and outreach goals of the company.- **Collaborating with Team:** Work closely with team members and supervisors to share insights and improve calling strategies.Required Skills and Expectations:- **Communication Skills:** Strong verbal communication skills are essential to effectively convey information and engage customers.- **Listening Skills:** Ability to listen carefully to customer needs and respond appropriately.- **Basic Computer Skills:** Familiarity with using computers for entering data and managing information.- **Positive Attitude:** A friendly and upbeat demeanor to create a welcoming environment for customers.- **Time Management:** Ability to handle multiple calls efficiently while staying organized and focused on tasks. This position is ideal for individuals looking to start their career in sales and customer service.

Experience: 3-5 years of experience in a call centre or customer service role. Proven track record of handling inbound and outbound calls in a professional manner. Experience in logging user issues and accurately documenting details in a ticketing system. Ability to troubleshoot basic technical issues and escalate complex problems to the appropriate teams. Familiarity with call centre software andsystems (e.g., CRM software, ticketing systems). Excellent verbal and written communication skills to effectively interact with users/customers. Ability to work independently with minimal supervision in a fast-paced environment.Experience in providing first-level support and resolving user queries and complaints. Knowledge of IT systems, software applications, and troubleshooting techniques. Familiarity with government IT policies and procedures. Ability to work collaboratively with cross-functional teams to resolve user issues. Patience and empathy to handle user concerns and complaints effectively. Strong problem-solving skills and attention to detail in resolving user issues. Adaptability to learn new tools and technologies quickly. Customer-focused mindset with a commitment to delivering high-quality service and support. Ability to maintain composure and professionalism during high-pressure situations.

- Handle incoming customer inquiries via phone, email, and web chat: The customer associate will be responsible for promptly responding to customer queries and concerns through various communication channels.- Provide technical assistance and troubleshoot issues: The role involves assisting customers with technical issues related to products or services and resolving them in a timely manner.- Maintain a positive and professional attitude: Customer associates must interact with customers in a friendly and courteous manner to ensure a positive customer experience.- Follow up with customers to ensure satisfaction: It is important for the customer associate to follow up with customers after resolving their issues to ensure they are satisfied with the service provided.Skills and Expectations:- Strong communication skills: The customer associate must have excellent verbal and written communication skills to effectively interact with customers.- Problem-solving ability: A strong problem-solving ability is crucial for resolving customer issues efficiently and effectively.- Ability to work in a fast-paced environment: The role requires the ability to work under pressure and handle multiple customer inquiries simultaneously.- Team player: The customer associate should be able to work well in a team environment and collaborate with colleagues to provide excellent customer service.

Key Responsibilities:Handle inbound and outbound calls related to hospital services and patient inquiries.Promote and explain Medanta Home Care Services to patients and caregivers.Manage service bookings, confirmations, rescheduling, and follow-ups.Address patient queries and complaints in a professional and empathetic manner.Maintain accurate records of calls, leads, and customer interactions.Coordinate with internal teams to ensure smooth service delivery.Meet daily calling and service conversion targets.Follow hospital policies, call quality standards, and compliance guidelines.Required Skills & Qualifications:Graduate candidates are eligible.02 years of experience in telesales, customer service, or healthcare support preferred.Excellent communication skills with fluency in English (Hindi is an added advantage).Strong interpersonal and customer-handling skills.Ability to handle customer objections and complaints calmly and professionally.Comfortable working in a fast-paced environment and managing multiple tasks.Basic computer knowledge and CRM familiarity is a plus.

Top BPO in India is Hiring Hiring for International Voice or International Blended Process Location: Gurgaon VoiceEducation: Grad/UGVersant: Voice 65Experience: 1 year of international contact centre experience CTC: Upto 5.50 LPAMIV: 2500Take Home: 38,061 (Max based on last salary)

A Customer Service Executive role for international and domestic process . Must have excellent English communication skills.

The Call Center Associate will be responsible for handling incoming and outgoing calls in a professional manner. This includes answering customer inquiries, resolving issues, and providing information about products or services. The associate will need to maintain a positive attitude and excellent communication skills to ensure customer satisfaction.Key responsibilities include:- Answering incoming calls promptly and professionally- Responding to customer inquiries and resolving issues in a timely manner- Providing information about products or services accurately- Maintaining a high level of customer service at all times- Recording customer interactions and transactions accurately in the systemThe ideal candidate should possess strong communication skills, be able to multitask, and have a customer-centric approach. Attention to detail and the ability to work well under pressure are also important for this role. Previous customer service experience is preferred, but not required. A minimum of a 12th pass education level is necessary for this position.

Customer Support ExecutiveLocation: Plot 5, Block O, South City I, Sector 40, Gurugram, Haryana 122003Job Type: Full-TimeExperience: Fresher up to 6 monthsQualification: Graduation (Mandatory)Job Description:We are looking for a proactive and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and maintaining a high level of customer satisfaction. This role also requires coordination with banks regarding payment-related concerns.Key Responsibilities:Handle customer queries through calls, emails, or chat in a professional and timely manner.Understand customer issues and provide appropriate solutions to resolve them.Actively coordinate with banks for payment updates, verifications, and dispute resolutions.Maintain accurate records of customer interactions and follow-up actions.Tackle difficult or urgent situations with patience, problem-solving skills, and a calm approach.Collaborate with internal teams to ensure smooth handling of customer concerns.Ensure a positive customer experience with every interaction.Requirements:Graduation is mandatory (any stream).Strong verbal and written communication skills.Ability to stay calm under pressure and manage multiple tasks efficiently.Good interpersonal and coordination skills.A fresher or candidate with up to 6 months of relevant experience will be considered a right fit.Basic knowledge of banking/payment processes will be an added advantage.What We Offer:Friendly and supportive work environmentOn-the-job trainingOpportunity to grow within the organization

Company: SparrowBytes FinTech SolutionsLocation: Sec.94, GurgaonExperience: 02 yearsIndustry: IT / Web Development / FinTech ServicesSalary: 10,000 15,000 per monthWorking Days: 6 Days a WeekWorking Hours: 10:00 AM 7:00 PMAbout SparrowBytes FinTech SolutionsSparrowBytes FinTech Solutions is a growing technology company specializing in website development, digital solutions, and fintech innovations. We help businesses establish a strong online presence through high-quality websites, web applications, and digital transformation services.Job SummaryWe are looking for a motivated, customer-focused Telesales Executive to join our team. The ideal candidate will be responsible for outbound calling, lead generation, explaining our website development services, and maintaining strong customer relationships. You should have strong communication skills, confidence, and the ability to build rapport over the phone.Key Responsibilities Make outbound calls to potential clients to promote website development and digital services. Generate leads, identify decision-makers, and pitch relevant service offerings. Explain service features, pricing, and benefits clearly and professionally. Follow up on leads through calls, WhatsApp, and email. Maintain detailed records of calls, responses, and follow-ups in CRM tools. Meet daily/weekly/monthly call and conversion targets. Understand customer requirements and share insights with the technical and sales teams. Handle basic customer queries and provide accurate information. Participate in team meetings, product training, and performance reviews.Required Skills & Competencies Excellent communication skills (Hindi/English; regional languages are a bonus). Strong persuasion and negotiation abilities. Basic understanding of website development services (training will be provided). Ability to handle objections confidently. Good listening and customer-handling skills. Self-motivated and target-oriented. Proficiency in phone communication, WhatsApp, and email. Familiarity with CRM tools is an advantage.Eligibility & Qualifications Education: 12th Pass / Diploma / Graduate (any stream). Prior telecalling or sales experience preferred but freshers are welcome. Comfortable making high-volume outbound calls.Benefits Career growth opportunities within the company. Friendly and supportive work environment.How to ApplyInterested candidates can send their updated resume to: careers@sparrowbytes.com 8800885950

Domestic process:Voice- Graduate/undergrad fresher6 days workingRotational shift and week offOne side transport in odd hours only Salary: 16500 in-hand +IncentivesLocation: GurgaonWork from officeCount needed: 30Procedure 1. HR round2. VNA round3.Ops roundInterview are held virtually

Job Openings for 50 Customer Support Executive Jobs with minimum 1 Year Experience in Gurgaon having Educational qualification of : 12th Pass with Good knowledge in Customer Care, Customer Service, Customer Support, Domestic BPO, Inbound Calls, BPO Voice, Customer Handling, Good Communication Skills etc.

Job Description:We re hiring for International Voice/Non-Voice Process candidates with excellent communication skills in English. Responsibilities include handling customer queries, providing support, and ensuring customer satisfaction.Benefits:Attractive salary + incentives 5 days working Both side cab

Handle inbound and outbound calls in a professional and courteous manner.Respond promptly to customer inquiries and provide accurate product or service information.Record details of customer interactions, feedback, and complaints in the CRM system.Resolve customer issues by clarifying problems, researching answers, and following up to ensure resolution.Transfer calls or escalate complex issues to the appropriate department when necessary.Maintain knowledge of company products, services, and promotions to provide informed assistance.Meet or exceed daily/weekly performance targets (call handling time, customer satisfaction, etc.).Follow call center scripts, policies, and procedures while maintaining a friendly tone.Work as part of a team to ensure efficient operations and customer satisfaction.

Job Title: Customer Support Executive Voice / Chat / EmailLocation: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai, Jaipur, Indore (Office-based / Remote)Experience: 03 yearsSalary: 15,000 25,000/monthJob Type: Full-time / Rotational shiftsResponsibilities:Handle customer queries via call, chat, or email.Provide timely resolutions with empathy and professionalism.Escalate technical issues as required.Maintain high CSAT scores.Requirements:Excellent spoken and written communication skills (English + regional).Typing speed: 3035 WPM (for chat/email roles).Flexible for night shifts (for international process).Prior BPO experience preferred but not mandatory.Perks:5/6 day workingWork from home / office flexibilityIncentives for top performers Apply now by sending your updated resume to careers@arckits.com If possible, mention your preferred work location (Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai, Jaipur, Indore Office-based or Remote) in the subject line or message to help us serve you better. Please Note:Due to a high volume of applications, we may not be able to respond to each email individually.If your profile matches an active requirement, our HR team will get in touch with you shortly.We appreciate your interest and thank you for considering opportunities with us. Recruitment Team, Arck RecruitmentYour Trusted Partner for Business Support Hiring Across Roles, Sectors & Cities.

Customer Service role is basically resolving consumers complaints through phone calls and providing the support if they are facing any kind of problem ol in Using the services than the customer service executive resolve thier problem and taking feedback from them .

# Customer Support Executive - Job Description**Role Summary:**Dedicated Customer Support Executive with experience in delivering exceptional customer service across voice, email, and chat channels. Skilled in resolving customer inquiries, handling complaints, ensuring customer satisfaction, and meeting service-level targets while maintaining high quality standards.### Key Responsibilities:* Handle customer inquiries and complaints through voice, email, and chat support.* Provide accurate information about products, services, and company policies.* Resolve customer issues efficiently while ensuring a positive customer experience.* Escalate complex or unresolved cases to the appropriate departments.* Maintain detailed records of customer interactions in CRM systems.* Meet KPIs such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), Average Handling Time (AHT), and SLA adherence.* Follow company policies, quality guidelines, and compliance standards.* Collaborate with cross-functional teams to improve customer experience and operational efficiency.* Identify recurring customer issues and recommend process improvements.* Build strong customer relationships through empathy, active listening, and effective communication.### Key Skills:* Excellent verbal and written communication.* Strong problem-solving and conflict-resolution skills.* Customer-focused mindset with empathy and patience.* Ability to work in a fast-paced, target-driven environment.* Proficiency in CRM tools, Microsoft Office, and ticketing systems.* Time management, multitasking, and attention to detail.

As a Customer Associate, you will be responsible for providing excellent customer service through various channels, such as phone calls or emails. Your key responsibilities include maintaining positive customer relationships, resolving customer issues promptly and efficiently, and promoting products or services. You will need to have strong interpersonal skills, the ability to work in an international call center environment, and a good understanding of customer support practices. A graduate degree is required for this full-time position, and previous experience in customer care or service marketing is a plus. Working from home, you will need to be self-motivated, organized, and able to effectively communicate with customers and team members.