Hiring For International Voice Process Executive

Job Summary

We are looking for enthusiastic and customer-focused Customer Support Executives to join our International Voice Process team. The ideal candidate should have excellent English communication skills, a customer-centric approach, and the ability to handle international customer queries professionally over phone calls.

Key Responsibilities

- Handle inbound and outbound customer calls from international customers.

- Provide accurate information and resolve customer queries professionally.

- Understand customer concerns and provide appropriate solutions.

- Maintain a high level of customer satisfaction through effective communication.

- Handle customer complaints, escalations, and service-related issues.

- Maintain accurate customer records and update details in the CRM system.

- Follow company policies, quality standards, and call-handling procedures.

- Achieve daily, weekly, and monthly performance targets.

- Ensure proper follow-ups and timely resolution of customer issues.

Required Skills

- Excellent verbal and written communication skills in English.

- Good accent clarity and fluency in English.

- Strong listening and problem-solving abilities.

- Ability to handle customer objections and challenging situations.

- Basic computer knowledge and familiarity with MS Office.

- Knowledge of CRM tools is an added advantage.

- Ability to work in rotational/night shifts.

- Good interpersonal skills and a positive attitude.

Eligibility Criteria

- Any Graduate / Undergraduate.

- Freshers and experienced candidates can apply.

- Prior experience in International Voice Process / BPO / Customer Support is preferred.

- Must be comfortable working in night shifts.

• Experience

  2 - 5 Years

• No. of Openings

  10

• Education

  12th Pass

• Role

  International Voice Process Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office