Inbound Calls Job Vacancies in Delhi NCR

As a Customer Support Executive based in Janakpuri, you will play an important role in enhancing customer satisfaction by providing effective assistance and support. You will work in a full-time office environment and are expected to have 1 to 4 years of relevant experience.**Key Responsibilities:**- **Respond to Customer Inquiries:** Address customers questions through phone, email, or chat in a timely manner. This will help ensure that customers feel heard and valued.- **Resolve Issues:** Troubleshoot and resolve customer complaints effectively by understanding their concerns and providing suitable solutions.- **Maintain Customer Records:** Accurately document customer interactions in the system. This ensures that customer histories are accessible for future reference.- **Collaborate with Teams:** Work closely with other departments, such as sales and technical support, to escalate complex issues and improve overall customer service.- **Provide Product Information:** Educate customers about products or services, guiding them on how to best utilize their purchases for an enhanced experience.**Required Skills and Expectations:**Candidates should possess strong communication skills, both verbal and written, to engage with customers clearly and professionally. A good problem-solving ability is necessary for addressing customer issues effectively. You should be comfortable using computers and various software applications to manage customer inquiries and keep records. The ability to work well under pressure and maintain a positive attitude is essential. A customer-centric approach and passion for helping others will greatly contribute to your success in this role.

We are seeking a motivated and enthusiastic Tele Caller to join our team in Noida Sector 63. This role is ideal for candidates looking to begin or advance their career in customer communication.Key Responsibilities:- **Making Outbound Calls:** The Tele Caller will reach out to potential customers to introduce our services and products, addressing their questions and concerns effectively. - **Lead Generation:** You will identify and gather information about potential clients to help build a strong customer database. - **Maintaining Records:** It is important to accurately record call outcomes and customer interactions in our systems to track progress and maintain effective communication. - **Providing Customer Support:** Assist customers by offering information and resolving issues, ensuring high levels of customer satisfaction. - **Following Up:** You will follow up on leads and inquiries to convert them into sales, maintaining a consistent communication rhythm.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to effectively engage with customers. A strong ability to listen and understand customer needs is essential. You should be target-driven and able to work independently as well as part of a team. Proficiency in basic computer skills and familiarity with CRM software is a plus. Whether you are a fresh graduate or have some experience, a positive attitude and willingness to learn will be highly valued.

Job Responsibilities:Handle customer calls and inquiriesPrepare and send quotationsFollow up with customersCoordinate with Sales and Accounts teamsMaintain customer records and provide excellent customer support

We are looking for a Customer Support Representative to join our team. This role involves interacting with customers to ensure their questions and concerns are addressed effectively. As a representative, you will work from home and provide excellent service to help build strong customer relationships.**Key Responsibilities:**- **Responding to Customer Inquiries:** Handle incoming calls and messages to assist customers with their questions or issues.- **Providing Product Information:** Share details about our products and services, helping customers understand features and benefits.- **Resolving Issues:** Identify and troubleshoot customer problems to find suitable solutions promptly.- **Documenting Interactions:** Keep accurate records of customer interactions and transactions for future reference and quality assurance.- **Following Up:** Proactively reach out to customers after resolving issues to ensure their satisfaction.**Required Skills and Expectations:**- **Communication Skills:** You should have strong verbal and written communication skills to effectively interact with customers.- **Problem-Solving Skills:** Be able to think critically and resolve customer issues in a timely manner.- **Patience and Empathy:** Show understanding and patience when dealing with customer concerns, ensuring they feel valued.- **Basic Computer Knowledge:** Familiarity with computers and the ability to navigate software applications is important.- **Team Player:** Be willing to collaborate with team members and share insights for improving customer service. We welcome freshers who have completed their 12th grade. If you are eager to learn and grow in customer service, this role is for you!

We are looking for a dedicated Collection Executive to join our team in Gurgaon. The ideal candidate will have 1 to 2 years of experience in collections and a minimum educational qualification of 12th pass. **Key Responsibilities:**- **Conduct Outreach for Collections:** Contact clients via phone and email to remind them of outstanding payments and resolve any disputes related to billing.- **Maintain Accurate Records:** Keep detailed notes of all communication with clients and update payment statuses in the company database to ensure information is current.- **Follow Up on Payment Promises:** Monitor promised payment dates and follow up with clients to ensure they meet their commitments.- **Negotiate Payment Plans:** Work with clients who are having difficulty making payments to create realistic payment plans that benefit both parties.- **Report on Collection Activities:** Prepare and submit weekly and monthly reports on collection efforts and payment statuses to management.To succeed in this role, candidates should possess strong communication skills, both verbal and written, to effectively interact with clients. Attention to detail is important for maintaining accurate records and understanding complex billing issues. A good understanding of collection procedures and practices is necessary, along with the ability to negotiate and work under pressure. Candidates should be goal-oriented, self-motivated, and able to work independently in an office environment.

Client: VerizonInternational - US telecom ProcessCustomer Associate /Senior Customer AssociateVoice Process - InboundNoida sec 62 or Sec 81 WFONight, 5 DAY in a week, split week off12th pass with min 1 Year exp in Int. Voice process (INBOUND)12 - 17 Months > U1 > 440000 > 28,668 inhand > PLI > 0 to 353818 plus Months > U2 > 490000 > 32,002 inhand > PLI > 0 to 3949 HR ROUND, OPS, SHL

We are looking for an Email Support Executive to join our team in Gurgaon. In this role, you will be responsible for managing customer inquiries and providing timely solutions through email communication. **Key Responsibilities:**- **Respond to Customer Emails**: You will handle customer queries and complaints via email, ensuring that every message is addressed promptly and professionally.- **Provide Solutions**: Understand customer issues clearly and provide accurate solutions. Aim to resolve problems efficiently to enhance customer satisfaction.- **Maintain Records**: Keep detailed records of customer interactions and transactions. This helps in tracking issues and maintaining continuity in support.- **Collaborate with Teams**: Work with other departments to ensure that customer issues are resolved effectively, sharing insights and feedback to improve services.- **Follow Up with Customers**: After resolving issues, you will follow up with customers to confirm their satisfaction and gather feedback on their experience.**Required Skills and Expectations:**- **Communication Skills**: You should possess excellent written communication skills to interact with customers clearly and effectively.- **Problem-Solving Ability**: A good analytical mindset is essential to identify issues and provide suitable solutions quickly.- **Attention to Detail**: Being detail-oriented is crucial to ensure that all customer inquiries are addressed accurately.- **Basic Computer Skills**: Familiarity with email systems and basic computer operations will aid in handling customer requests efficiently.- **Positive Attitude**: A friendly and approachable demeanor is important for building rapport with customers. This is a full-time position that requires commitment and a willingness to learn. If you are eager to start your career in customer support, we encourage you to apply.

We are looking for a dedicated Customer Sales Executive to join our team in Delhi. This full-time position requires a motivated individual with 2 to 5 years of experience in sales. The role is focused on engaging with customers to understand their needs and provide suitable solutions.**Key Responsibilities:**- **Customer Interaction:** Engage with potential and existing customers through calls and meetings, addressing their inquiries and building strong relationships.- **Sales Presentation:** Prepare and deliver compelling sales presentations that highlight the benefits of our products and services, aiming to convert prospects into clients.- **Sales Targets:** Achieve individual sales targets set by the management by actively pursuing leads and closing sales opportunities.- **Market Research:** Conduct market research to identify new business opportunities and understand competitors, helping to refine sales strategies.- **Reporting:** Maintain accurate records of sales activities and customer interactions in our CRM system, ensuring data integrity and aiding in performance analysis.**Required Skills and Expectations:**- **Communication Skills:** Excellent verbal and written communication skills are crucial for effectively engaging with customers and presenting sales proposals.- **Persuasive Ability:** Strong persuasion and negotiation skills to influence potential clients and close sales.- **Team Player:** Ability to work well within a team environment, collaborating with colleagues to achieve common goals.- **Problem Solving:** Effective problem-solving skills to address customer concerns and provide the best solutions.- **Adaptability:** Willingness to adapt to changing situations and learn about new products and market trends to stay competitive.

We are looking for a dedicated Call Center Agent who is passionate about providing excellent customer service from the comfort of their home. This role is suitable for females with 1 to 7 years of experience.Key Responsibilities:- **Answer Incoming Calls**: Respond to customer inquiries and resolve issues in a friendly and professional manner, ensuring customer satisfaction.- **Maintain Records**: Keep accurate records of customer interactions, transactions, and feedback for future reference and quality control.- **Provide Product Information**: Offer detailed information about products or services, helping customers make informed decisions.- **Handle Complaints**: Address customer complaints efficiently, aiming for quick resolutions to enhance customer loyalty.- **Collaborate with Team**: Work closely with team members to share knowledge and best practices, contributing to a positive work environment.Required Skills and Expectations:Candidates should have strong communication skills and the ability to empathize with customers. A keen attention to detail is essential for accurately documenting interactions. Being patient and understanding when dealing with challenging situations is crucial. Basic computer skills, including familiarity with software for logging calls and managing customer data, are required. The ideal candidate should also demonstrate time management skills to meet call handling targets effectively while working independently from home. A positive attitude and a strong work ethic will help you succeed in this role.

Responsibilities:Manage incoming and outgoing calls in a professional manner.Respond to customer inquiries, complaints and concerns with a problem-solving mindset.Log customer interactions and track follow-ups.Offer timely and relevant solutions to resolve customer issues.Collaborate with team members to escalate and address more complex concerns.Meet key performance metrics including call handling time, customer satisfaction and resolution rates.Job Requirements:The minimum qualification for this role is Graduate and 1 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

We are looking for a dedicated Telecalling Executive to join our team in Nilothi, Delhi. The ideal candidate will have 1 to 6 years of experience in telecalling and must be a female with a minimum education level of 12th pass. This full-time position requires working from the office.Key Responsibilities:1. **Making Outbound Calls**: You will be responsible for contacting potential clients and customers to introduce our services, provide information, and encourage them to make purchases.2. **Handling Inbound Calls**: You will answer incoming calls from customers, addressing their inquiries, resolving any issues, and providing excellent customer service.3. **Maintaining Records**: Accurate documentation is vital. You will keep track of calls, update customer information in our database, and maintain logs of interactions for future reference.4. **Target Achievement**: You will work towards meeting daily and monthly calling targets set by the management while ensuring a high level of customer satisfaction.5. **Providing Feedback**: Regularly report on call trends, customer feedback, and market insights to help improve our services and strategies.Required Skills and Expectations:- Strong communication skills and the ability to speak clearly and confidently.- Basic computer knowledge and familiarity with calling software is preferred.- A positive attitude, resilience, and the ability to handle objections from customers.- Excellent listening skills to understand customer needs and respond appropriately.- A team player who can collaborate effectively with colleagues to achieve goals.

*Business Development Executive*Location: Noida, Sector 62Working Days: Monday to FridayWorking Hours: 10:00 AM

Customer Support Associate Location: Gurugram Job Type: Full-time

We are looking for a Customer Support Executive to join our team in Gurgaon. This is a full-time position ideal for individuals with 0 to 2 years of experience. As a Customer Support Executive, you will be the first point of contact for our customers, providing them with assistance and support.**Key Responsibilities:**- **Respond to Customer Inquiries:** You will handle incoming calls, emails, or chats from customers, answering their questions and resolving any issues they may have.- **Provide Product Information:** You will assist customers by explaining our products and services, guiding them through features and benefits to help them make informed decisions.- **Resolve Complaints:** You will manage customer complaints professionally, using effective problem-solving skills to ensure customer satisfaction and loyalty.- **Maintain Customer Records:** You will document customer interactions and update their information in the database, ensuring accuracy and completeness for future reference.- **Collaborate with Teams:** You will work closely with other departments, such as sales and technical support, to provide seamless service to customers and address their needs.**Required Skills and Expectations:**Candidates should be at least 12th pass, with strong communication skills in English and any regional languages. Being patient and understanding is crucial for resolving customer issues. A basic understanding of computer applications is expected, along with a willingness to learn. You should be able to work well in a team and be eager to help others. Punctuality and a positive attitude towards work are also important traits for this role.

# Customer Support Executive - Job Description**Role Summary:**Dedicated Customer Support Executive with experience in delivering exceptional customer service across voice, email, and chat channels. Skilled in resolving customer inquiries, handling complaints, ensuring customer satisfaction, and meeting service-level targets while maintaining high quality standards.### Key Responsibilities:* Handle customer inquiries and complaints through voice, email, and chat support.* Provide accurate information about products, services, and company policies.* Resolve customer issues efficiently while ensuring a positive customer experience.* Escalate complex or unresolved cases to the appropriate departments.* Maintain detailed records of customer interactions in CRM systems.* Meet KPIs such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), Average Handling Time (AHT), and SLA adherence.* Follow company policies, quality guidelines, and compliance standards.* Collaborate with cross-functional teams to improve customer experience and operational efficiency.* Identify recurring customer issues and recommend process improvements.* Build strong customer relationships through empathy, active listening, and effective communication.### Key Skills:* Excellent verbal and written communication.* Strong problem-solving and conflict-resolution skills.* Customer-focused mindset with empathy and patience.* Ability to work in a fast-paced, target-driven environment.* Proficiency in CRM tools, Microsoft Office, and ticketing systems.* Time management, multitasking, and attention to detail.