Inbound Calls Job Vacancies in Kolkata

We are looking for a dedicated Customer Care Executive to join our team. This is a full-time position that will allow you to work from home, making it ideal for freshers who have completed their 12th grade education. Female candidates are encouraged to apply.**Key Responsibilities:**- Responding to Customer Inquiries: You will handle incoming calls, chats, and emails from customers, answering their questions and providing information about our products and services.- Resolving Customer Issues: You will assist customers in resolving complaints or problems related to their orders, ensuring a positive experience for each customer.- Maintaining Customer Records: You will keep accurate and detailed records of customer interactions, noting any issues or feedback to help improve our services.- Providing Product Knowledge: You will stay informed about our products and services so you can give customers the most accurate information and support.- Collaborating with Team Members: You will work with other team members to share information and solve complex issues to enhance customer satisfaction.**Required Skills and Expectations:**Candidates should have excellent communication skills in English, both spoken and written. A pleasant and friendly demeanor is essential for interacting with customers. You should be patient and able to work under pressure, as well as demonstrate problem-solving abilities. Basic computer skills and familiarity with customer service software are also important. Being a team player and being adaptable to changing situations will help you succeed in this role.

Job SummarySolve LegalX Private Limited is looking for customer-focused and professional Customer SupportExecutives to provide excellent support experience, resolve customer queries efficiently, andmaintain strong customer relationships.Key Responsibilities- Handle customer inquiries through calls, emails, and chat support.- Provide accurate information regarding company services.- Resolve customer concerns and ensure timely issue closure.- Maintain customer records and update CRM/database.- Coordinate with internal departments for query resolution.- Follow up with customers and maintain service quality standards.- Ensure high customer satisfaction and retention.Requirements- 2-3 years of experience in Customer Support, Customer Service, Tele Support, or ClientCoordination.- Good communication skills in English, Hindi, and Bengali.- Strong interpersonal and problem-solving skills.- Ability to handle customer concerns professionally.- Basic computer knowledge and email handling skills.- Customer-first attitude with willingness to learn.Preferred Skills- Experience handling inbound/outbound customer calls.- Knowledge of CRM tools will be an advantage.- Ability to manage multiple customer interactions effectively.Benefits- Stable Work Environment- Career Growth Opportunities- Learning & Development Support- Supportive Team Environment

We are looking for a dedicated Customer Support Executive to join our team in Salt Lake, Kolkata. This full-time role is ideal for individuals with 0 to 2 years of experience and a minimum education of 12th pass. As a Customer Support Executive, you will be the first point of contact for our customers, helping them resolve issues and answer their queries. Your role is vital in ensuring customer satisfaction and building a positive relationship with our clients.Key Responsibilities:1. **Respond to Customer Inquiries**: Assist customers by answering their questions through phone, email, or chat. You must provide clear, helpful responses to enhance their experience.2. **Issue Resolution**: Identify and solve customer issues promptly. This may involve troubleshooting problems or escalating matters to the appropriate teams, ensuring a smooth resolution process.3. **Record Keeping**: Maintain accurate records of customer interactions and transactions. This helps in tracking issues and improving our services over time.4. **Feedback Collection**: Gather customer feedback on products and services. Sharing insights with the team will contribute to better service and product improvements.5. **Team Collaboration**: Work closely with team members and other departments to address customer needs effectively. Good communication will foster cooperation and enhance overall performance.Required Skills and Expectations:We expect you to have excellent communication skills, both written and verbal, and be able to explain complex information clearly. A strong problem-solving attitude and a friendly demeanor are essential. You should be patient and empathetic, capable of handling challenging situations calmly. Familiarity with computer systems and the ability to learn new software quickly are also important. Drop facilities will be provided during odd shifts. Contact HR Ankita or DM resume.

We are looking for a Customer Support Executive to join our team in Salt Lake, Kolkata. This is an exciting opportunity for individuals with 0 to 6 years of experience to assist our customers effectively.As a Customer Support Executive, your main responsibility will be to provide excellent service to customers through various communication channels. You will answer queries, resolve issues, and ensure customer satisfaction. Your role will involve actively listening to customer concerns, helping them navigate our services or products, and providing timely solutions.Key responsibilities include responding to customer inquiries via calls, emails, or chat, ensuring that all communications are polite and informative. You will assist with product-related questions and troubleshoot problems as needed. It will be essential to document customer interactions accurately in our system to track issues and solutions effectively. Additionally, you will collaborate with other teams to escalate complex issues that cannot be resolved at your level.We expect candidates to possess strong communication skills, as you will interact with diverse customers daily. Good problem-solving abilities and a friendly demeanor are also crucial to delivering a positive customer experience. Basic computer skills are necessary to navigate our customer management systems efficiently. A high school diploma is required, along with a willingness to learn and adapt to new challenges within a supportive team environment.

We are looking for a friendly and organized Receptionist Cum Computer Operator. This part-time position is perfect for a female candidate who has completed their 12th grade and has 0 to 3 years of experience. The work will be based in our Bansdroni office.**Key Responsibilities:**- **Greeting Visitors:** Welcome guests and clients professionally, providing a warm and friendly atmosphere as the first point of contact for the organization.- **Answering Phone Calls:** Manage incoming calls efficiently, directing them to the appropriate departments and taking messages when necessary to ensure effective communication.- **Maintaining Records:** Keep accurate records of visitor logs and important documents to ensure easy retrieval and management of information.- **Data Entry:** Input and update data in our computer systems accurately to maintain up-to-date records, ensuring information is easily accessible.- **Assisting with Administrative Tasks:** Support the team with various office tasks, such as organizing files and handling correspondence, to help maintain office efficiency.**Required Skills and Expectations:**The ideal candidate should have good verbal and written communication skills to interact effectively with clients and colleagues. Basic computer skills are essential, including knowledge of MS Office, to perform data entry and manage documents efficiently. A friendly demeanor and a professional appearance are crucial, along with the ability to handle multiple tasks and prioritize responsibilities in a busy office environment. Good organizational skills and attention to detail are important to ensure all office activities run smoothly.

We are looking for a Customer Relationship Executive to join our team in Kolkata. This position is ideal for individuals who have recently completed their education and are eager to start their careers in customer service.Key Responsibilities:- **Communicate with Customers**: You will engage with customers through calls and emails, addressing their inquiries and providing information about our products and services. This requires good listening skills and a friendly demeanor.- **Resolve Issues**: When customers face problems, you will help resolve their issues quickly and effectively, ensuring a positive experience. This may involve coordinating with other departments for a resolution.- **Maintain Records**: You will keep detailed records of customer interactions and transactions. Accurate data entry helps track customer satisfaction and resolves future inquiries efficiently.- **Follow Up**: Regularly check in with customers to ensure they are satisfied with our services. This helps build strong relationships and encourages repeat business.- **Provide Feedback**: Share insights and feedback from customers with the team to help improve our products and services. Your input will be valuable in enhancing the overall customer experience.Required Skills and Expectations:- Excellent communication skills in both verbal and written formats are essential for effective interaction with customers.- A positive attitude and willingness to learn are crucial, as this role involves direct customer engagement.- Basic computer skills and familiarity with office software will help you manage customer records and reports.- Strong problem-solving skills and the ability to think on your feet will be necessary for addressing and resolving customer issues. - A team player mentality is important, as you will be working closely with colleagues to achieve common goals.

Job Title: E-Commerce Executive (Chat / Voice / Highcare)Location: KolkataJob Description:We are hiring E-Commerce Executives for Chat, Voice, and Highcare support roles. Candidates will handle customer queries, provide resolutions, and ensure a smooth customer experience.Roles & Salary:Chat & Voice Support: 15,000 20,000Highcare Support: 21,000 30,000Key Details:6 working days & 1 rotational weekly offRotational shiftsCab facility availableFreshers & experienced candidates can applyRequirements:Good communication skills (English/Hindi preferred)

- Build and maintain strong, long-lasting customer relationships: As a Customer Relationship Executive, you will be responsible for building rapport with customers to ensure their satisfaction and loyalty towards the company.- Address customer inquiries and resolve complaints: You will need to actively listen to and understand customer concerns, providing timely solutions to ensure a positive experience and maintain customer retention.- Communicate with customers through various channels: Whether it's responding to emails, phone calls, or messages, you will need to effectively communicate with customers to address their needs and concerns promptly.- Keep accurate records of customer interactions: Maintaining detailed records of customer interactions and transactions is essential for tracking customer preferences and resolving any issues efficiently.- Collaborate with other teams to ensure customer satisfaction: Working closely with sales, marketing, and other departments to coordinate efforts and provide a seamless customer experience.Required skills and expectations:- Excellent communication skills: Strong verbal and written communication skills are essential for effectively interacting with customers and addressing their needs.- Problem-solving abilities: The ability to think critically and resolve customer issues in a timely and effective manner.- Patience and empathy: A customer-centric approach with the ability to listen empathetically and remain calm under pressure.- Basic computer skills: Proficiency in using computer applications and systems to access customer information and communicate effectively.- Ability to work in a fast-paced environment: Adaptability and a positive attitude towards handling multiple customer inquiries and resolving issues efficiently.

Huge vacancy. Female needed. Age between 18 to 28. WORK FROM HOME. Own laptop needed. windows 10/11. 4gb ram 8 hours of work. 1 day rotational week offwork from your comfort.APPLY NOW100 vacancieswhatsapp your resume to the provided number

- Communicate with clients over the phone or through online platforms: The primary responsibility of a Professional Service Representative is to provide excellent customer service and address any inquiries or issues that clients may have.- Provide accurate information about products or services: Professionals in this role must have a good understanding of the products or services offered by the company in order to effectively assist clients with their questions.- Process orders and maintain customer records: It is important for Professional Service Representatives to accurately process orders and keep detailed records of customer interactions for future reference.- Collaborate with team members and managers: Effective communication and collaboration with colleagues and supervisors are key to ensuring smooth operations and resolving any customer issues effectively.Required Skills and Expectations:- Strong communication skills: The ability to communicate clearly and effectively with clients is essential for this role.- Good problem-solving abilities: Professionals in this role should be able to think quickly on their feet and come up with solutions to address customer concerns.- Attention to detail: Accuracy in processing orders and maintaining customer records is crucial.- Ability to work independently: As this is a work from home position, the Professional Service Representative must be self-motivated and able to manage their time efficiently.- Basic computer skills: Proficiency in using computers and online platforms is necessary for this role.

## ** Job Title:** Customer Support Executive## ** Company:** DTDC Express Ltd## ** Employment Type:** Full-Time## ** Location:** Chinarpark, Kolkata## ** Shift:** Complete Day Shift**(09:00 AM 05:30 PM or 10:30 AM 07:00 PM)****Sunday Fixed Off + Selective Government Holidays**---## ** Job Summary**DTDC Express Ltd is looking for Customer Support Executives to manage inbound customer queries, provide shipment-related assistance, and deliver a smooth customer service experience.---## ** Role Responsibilities*** Attend **inbound calls** from customers regarding shipments, tracking, delivery status, and service-related queries.* Record customer complaints and ensure proper follow-up and resolution.* Provide accurate information and maintain a professional tone during calls.* Coordinate with delivery teams, hub managers, and internal departments for quick issue resolution.* Update call records, customer details, and complaint logs in the system.* Ensure all customer inquiries are resolved within defined timelines.* Maintain service quality and adhere to company standards and procedures.* Escalate unresolved issues to the concerned department when required.---## ** Requirements of the Company*** Minimum **12th pass / Graduate preferred**.* **Freshers are NOT eligible** (experience in customer service preferred).* Strong communication skills in **English, Hindi, and Bengali**.* Good listening skills and the ability to remain calm under pressure.* Basic computer knowledge: Email handling, MS Office, and typing skills..* Professional, polite, and customer-focused attitude.* Must be punctual and maintain proper attendance.* Ability to handle continuous customer calls with patience and efficiency.---## ** Benefits*** Full-time employment under DTDC.* No sales target, pure inbound customer support.* Sunday fixed off + selective government holidays.* Growth opportunities within the organization.

Key Responsibilities:1. Handle inbound and outbound calls: You will be responsible for answering customer inquiries and resolving issues over the phone.2. Provide excellent customer service: Ensure that customers are satisfied with the resolution provided and maintain a positive interaction throughout the call.3. Document customer interactions: Record relevant information about each customer interaction accurately for future reference.4. Assist customers with product inquiries: Help customers with any questions they may have regarding the company's products or services.5. Collaborate with other team members: Work closely with your team to ensure a seamless customer experience and resolve any escalated issues efficiently.Required Skills and Expectations:- Strong communication skills: You should have excellent verbal communication skills and be able to convey information effectively.- Good problem-solving abilities: Ability to think on your feet and come up with solutions to customer issues promptly.- Basic computer skills: Proficiency in MS Excel and the ability to navigate through different software systems.- Patience and empathy: Display patience and empathy towards customers, even in challenging situations.- Ability to work in a fast-paced environment: Be able to multitask and handle a high volume of calls efficiently.

Senior Telecaller( lead basis call to interior related customer interior details will provide)Good English speaking ,Hindi,bengalisalary 12000 - 21000, incentive will be AdditionalLocation : Kolkata/salt lake sector-V, RegionOnce you share your CV or Resume for review, we can process your application further.Best regards,Sakhil Aktar, ph no- 9874285192, gmail id - sakhilakhtar05@gmail.comBasic Home interiorRequre urgent basis

**Job Description: Customer Care Executive (Voice & Sales Process)**We are seeking Customer Care Executives to join our dynamic team for both Voice and Sales processes. As a Customer Care Executive, you will handle incoming calls, address customer inquiries, provide information about our products/services, and promote sales through effective communication. Fluency in English is mandatory, along with proficiency in any one of the following languages: Hindi, Marathi, Tamil, Telugu, Malayalam, or Kannada.**Qualifications:**- Minimum educational qualification: 12th pass.- Age between 18 to 30 years.- Strong verbal and written communication skills in English and one regional language.- Ability to empathize with customers and resolve their queries efficiently.- Prior experience in customer service or sales will be advantageous.**Responsibilities:**- Manage and resolve customer complaints.- Achieve sales targets and goals set by the company.- Maintain customer satisfaction through excellent service.**Salary and Benefits:**- Salary range: INR 15,000 to 18,000 per month.- Incentives based on performance.- Comprehensive training and growth opportunities.

Hiring for 30 Customer Support Executive Jobs in Saltlake Sector V for Freshers,Required Educational Qualification is : 12th Pass, B.a, B.com with Good Knowledge in Good Communication Skills, English, Bengali, Hindi Bpo, Domestic Bpo, Customer Support, Customer Service, Inbound Calls, Interpersonal Skills Etc.;

Full -Time Job OpportunityJob Title: Customer support associateSalary: 11,000 - 18,000 per monthWorking Days: 6 days a weekWorking Hours: [9 hours, 8Am - 10 pm hours per day]Job Description:We're looking for a Full-time customer support executive to join our team. The ideal candidate will have excellent communication skills, basic computer knowledge, and be able to work 6 days a week.Responsibilities:- HS / Graduation candidates are welcome to apply- handling customer queries, data entry, administrative tasks, etc.]- Freshers and experienced both can applyRequirements:- HSC/graduate, basic computer skills, ]- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- 6 days a week availabilityBenefits:- Competitive salary package- Opportunity to work with a dynamic team- Flexible working hours- Drop facility availableHow to Apply:If you're a motivated and enthusiastic individual looking for a full-time opportunity, please send your resume and a brief introduction to whatsapp number8287745302. We look forward to hearing from you

We are looking for 50 Telesales Executive Posts in Kolkata with deep knowledge in Marketing, Outbound Calling, Marketing Communication, Online Sales, Lead Generation, Interpersonal Skills, Domestic BPO, Voice Process, Inbound, Inside Sales, Negotiation Skills, Convincing Power, Cold Calling, B2B Sales, BPO Non Voice, Outbound Sales, BPO Sales, English Language, Inbound Calls, Domestic Calling, Inbound Sales, Calling, Tele Marketing, Basic Computer Skills, BPO, Sales, Telesales, Tele Sales, Communication Skills, KPO and Required Educational Qualification is : 12th Pass, B.A, B.C.A, B.B.A, B.Com, B.Sc, B.Tech, M.A, M.Com, M.Sc

Job Description for Customer Support Executive (Blended Process)Position: Customer Support Blended (Voice & Non-Voice)Location: KolkataJob Mode: Work From OfficeNotice Period: Immediate Joiners PreferredShifts: Flexible/Rotational (Evening & Night US timings)Compensation: 23,000 CTCJob DescriptionWe are looking for enthusiastic and adaptable Customer Support Executives to join our blended process (voice & non-voice). This role is ideal for both freshers and experienced candidates who are comfortable with customer interactions and working in odd-hour shifts. The position requires excellent communication skills, a proactive approach, and the ability to deliver a seamless customer experience.Job ResponsibilitiesHandle inbound and outbound calls, along with non-voice queries (emails/chats).Provide accurate and timely information to customers and resolve queries effectively.Maintain professionalism and empathy during customer interactions.Record and update customer details in internal systems with accuracy.Adhere to company policies, quality standards, and shift schedules.Eligibility CriteriaEducation: Graduate/Undergraduate (any discipline).Experience: Freshers and experienced candidates are welcome.Skills: Strong communication skills and willingness to work in a blended (voice + non-voice) process.Shifts: Comfortable working in rotational evening/night shifts (post 10 PM to before 6 AM).Transport: One-way cab facility available within transport boundary (residence to TP Office, Salt Lake).Availability: Immediate joiners preferred.

We are hiring enthusiastic and customer-oriented individuals to join our DTDC Voice Process team. The role involves handling customer calls, addressing inquiries and complaints, and providing effective solutions all while ensuring a professional and positive customer experience.Key Responsibilities: Handle incoming and outgoing calls in a polite and professional manner. Resolve customer queries and complaints efficiently with a problem-solving approach. Log and track customer interactions and follow up where necessary. Work closely with team members to escalate and resolve complex issues. Meet key performance targets including call handling time, resolution rate, and customer satisfaction.Requirements: Qualification: Minimum 12th Pass / Graduate (any stream). Good communication skills in English required. Basic computer knowledge. Only experienced candidates can apply. Must be comfortable with work from office setup.