Inbound Calls Job Vacancies in Kolkata

We are looking for a Customer Support Executive to join our team in Salt Lake, Kolkata. This is an exciting opportunity for individuals with 0 to 6 years of experience to assist our customers effectively.As a Customer Support Executive, your main responsibility will be to provide excellent service to customers through various communication channels. You will answer queries, resolve issues, and ensure customer satisfaction. Your role will involve actively listening to customer concerns, helping them navigate our services or products, and providing timely solutions.Key responsibilities include responding to customer inquiries via calls, emails, or chat, ensuring that all communications are polite and informative. You will assist with product-related questions and troubleshoot problems as needed. It will be essential to document customer interactions accurately in our system to track issues and solutions effectively. Additionally, you will collaborate with other teams to escalate complex issues that cannot be resolved at your level.We expect candidates to possess strong communication skills, as you will interact with diverse customers daily. Good problem-solving abilities and a friendly demeanor are also crucial to delivering a positive customer experience. Basic computer skills are necessary to navigate our customer management systems efficiently. A high school diploma is required, along with a willingness to learn and adapt to new challenges within a supportive team environment.

We are looking for a friendly and organized Receptionist Cum Computer Operator. This part-time position is perfect for a female candidate who has completed their 12th grade and has 0 to 3 years of experience. The work will be based in our Bansdroni office.**Key Responsibilities:**- **Greeting Visitors:** Welcome guests and clients professionally, providing a warm and friendly atmosphere as the first point of contact for the organization.- **Answering Phone Calls:** Manage incoming calls efficiently, directing them to the appropriate departments and taking messages when necessary to ensure effective communication.- **Maintaining Records:** Keep accurate records of visitor logs and important documents to ensure easy retrieval and management of information.- **Data Entry:** Input and update data in our computer systems accurately to maintain up-to-date records, ensuring information is easily accessible.- **Assisting with Administrative Tasks:** Support the team with various office tasks, such as organizing files and handling correspondence, to help maintain office efficiency.**Required Skills and Expectations:**The ideal candidate should have good verbal and written communication skills to interact effectively with clients and colleagues. Basic computer skills are essential, including knowledge of MS Office, to perform data entry and manage documents efficiently. A friendly demeanor and a professional appearance are crucial, along with the ability to handle multiple tasks and prioritize responsibilities in a busy office environment. Good organizational skills and attention to detail are important to ensure all office activities run smoothly.

Job Title: E-Commerce Executive (Chat / Voice / Highcare)Location: KolkataJob Description:We are hiring E-Commerce Executives for Chat, Voice, and Highcare support roles. Candidates will handle customer queries, provide resolutions, and ensure a smooth customer experience.Roles & Salary:Chat & Voice Support: 15,000 20,000Highcare Support: 21,000 30,000Key Details:6 working days & 1 rotational weekly offRotational shiftsCab facility availableFreshers & experienced candidates can applyRequirements:Good communication skills (English/Hindi preferred)

- Build and maintain strong, long-lasting customer relationships: As a Customer Relationship Executive, you will be responsible for building rapport with customers to ensure their satisfaction and loyalty towards the company.- Address customer inquiries and resolve complaints: You will need to actively listen to and understand customer concerns, providing timely solutions to ensure a positive experience and maintain customer retention.- Communicate with customers through various channels: Whether it's responding to emails, phone calls, or messages, you will need to effectively communicate with customers to address their needs and concerns promptly.- Keep accurate records of customer interactions: Maintaining detailed records of customer interactions and transactions is essential for tracking customer preferences and resolving any issues efficiently.- Collaborate with other teams to ensure customer satisfaction: Working closely with sales, marketing, and other departments to coordinate efforts and provide a seamless customer experience.Required skills and expectations:- Excellent communication skills: Strong verbal and written communication skills are essential for effectively interacting with customers and addressing their needs.- Problem-solving abilities: The ability to think critically and resolve customer issues in a timely and effective manner.- Patience and empathy: A customer-centric approach with the ability to listen empathetically and remain calm under pressure.- Basic computer skills: Proficiency in using computer applications and systems to access customer information and communicate effectively.- Ability to work in a fast-paced environment: Adaptability and a positive attitude towards handling multiple customer inquiries and resolving issues efficiently.

Huge vacancy. Female needed. Age between 18 to 28. WORK FROM HOME. Own laptop needed. windows 10/11. 4gb ram 8 hours of work. 1 day rotational week offwork from your comfort.APPLY NOW100 vacancieswhatsapp your resume to the provided number

- Communicate with clients over the phone or through online platforms: The primary responsibility of a Professional Service Representative is to provide excellent customer service and address any inquiries or issues that clients may have.- Provide accurate information about products or services: Professionals in this role must have a good understanding of the products or services offered by the company in order to effectively assist clients with their questions.- Process orders and maintain customer records: It is important for Professional Service Representatives to accurately process orders and keep detailed records of customer interactions for future reference.- Collaborate with team members and managers: Effective communication and collaboration with colleagues and supervisors are key to ensuring smooth operations and resolving any customer issues effectively.Required Skills and Expectations:- Strong communication skills: The ability to communicate clearly and effectively with clients is essential for this role.- Good problem-solving abilities: Professionals in this role should be able to think quickly on their feet and come up with solutions to address customer concerns.- Attention to detail: Accuracy in processing orders and maintaining customer records is crucial.- Ability to work independently: As this is a work from home position, the Professional Service Representative must be self-motivated and able to manage their time efficiently.- Basic computer skills: Proficiency in using computers and online platforms is necessary for this role.

## ** Job Title:** Customer Support Executive## ** Company:** DTDC Express Ltd## ** Employment Type:** Full-Time## ** Location:** Chinarpark, Kolkata## ** Shift:** Complete Day Shift**(09:00 AM 05:30 PM or 10:30 AM 07:00 PM)****Sunday Fixed Off + Selective Government Holidays**---## ** Job Summary**DTDC Express Ltd is looking for Customer Support Executives to manage inbound customer queries, provide shipment-related assistance, and deliver a smooth customer service experience.---## ** Role Responsibilities*** Attend **inbound calls** from customers regarding shipments, tracking, delivery status, and service-related queries.* Record customer complaints and ensure proper follow-up and resolution.* Provide accurate information and maintain a professional tone during calls.* Coordinate with delivery teams, hub managers, and internal departments for quick issue resolution.* Update call records, customer details, and complaint logs in the system.* Ensure all customer inquiries are resolved within defined timelines.* Maintain service quality and adhere to company standards and procedures.* Escalate unresolved issues to the concerned department when required.---## ** Requirements of the Company*** Minimum **12th pass / Graduate preferred**.* **Freshers are NOT eligible** (experience in customer service preferred).* Strong communication skills in **English, Hindi, and Bengali**.* Good listening skills and the ability to remain calm under pressure.* Basic computer knowledge: Email handling, MS Office, and typing skills..* Professional, polite, and customer-focused attitude.* Must be punctual and maintain proper attendance.* Ability to handle continuous customer calls with patience and efficiency.---## ** Benefits*** Full-time employment under DTDC.* No sales target, pure inbound customer support.* Sunday fixed off + selective government holidays.* Growth opportunities within the organization.

Senior Telecaller( lead basis call to interior related customer interior details will provide)Good English speaking ,Hindi,bengalisalary 12000 - 21000, incentive will be AdditionalLocation : Kolkata/salt lake sector-V, RegionOnce you share your CV or Resume for review, we can process your application further.Best regards,Sakhil Aktar, ph no- 9874285192, gmail id - sakhilakhtar05@gmail.comBasic Home interiorRequre urgent basis

**Job Description: Customer Care Executive (Voice & Sales Process)**We are seeking Customer Care Executives to join our dynamic team for both Voice and Sales processes. As a Customer Care Executive, you will handle incoming calls, address customer inquiries, provide information about our products/services, and promote sales through effective communication. Fluency in English is mandatory, along with proficiency in any one of the following languages: Hindi, Marathi, Tamil, Telugu, Malayalam, or Kannada.**Qualifications:**- Minimum educational qualification: 12th pass.- Age between 18 to 30 years.- Strong verbal and written communication skills in English and one regional language.- Ability to empathize with customers and resolve their queries efficiently.- Prior experience in customer service or sales will be advantageous.**Responsibilities:**- Manage and resolve customer complaints.- Achieve sales targets and goals set by the company.- Maintain customer satisfaction through excellent service.**Salary and Benefits:**- Salary range: INR 15,000 to 18,000 per month.- Incentives based on performance.- Comprehensive training and growth opportunities.

Hiring for 30 Customer Support Executive Jobs in Saltlake Sector V for Freshers,Required Educational Qualification is : 12th Pass, B.a, B.com with Good Knowledge in Good Communication Skills, English, Bengali, Hindi Bpo, Domestic Bpo, Customer Support, Customer Service, Inbound Calls, Interpersonal Skills Etc.;

Full -Time Job OpportunityJob Title: Customer support associateSalary: 11,000 - 18,000 per monthWorking Days: 6 days a weekWorking Hours: [9 hours, 8Am - 10 pm hours per day]Job Description:We're looking for a Full-time customer support executive to join our team. The ideal candidate will have excellent communication skills, basic computer knowledge, and be able to work 6 days a week.Responsibilities:- HS / Graduation candidates are welcome to apply- handling customer queries, data entry, administrative tasks, etc.]- Freshers and experienced both can applyRequirements:- HSC/graduate, basic computer skills, ]- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- 6 days a week availabilityBenefits:- Competitive salary package- Opportunity to work with a dynamic team- Flexible working hours- Drop facility availableHow to Apply:If you're a motivated and enthusiastic individual looking for a full-time opportunity, please send your resume and a brief introduction to whatsapp number8287745302. We look forward to hearing from you

Job Description for Customer Support Executive (Blended Process)Position: Customer Support Blended (Voice & Non-Voice)Location: KolkataJob Mode: Work From OfficeNotice Period: Immediate Joiners PreferredShifts: Flexible/Rotational (Evening & Night US timings)Compensation: 23,000 CTCJob DescriptionWe are looking for enthusiastic and adaptable Customer Support Executives to join our blended process (voice & non-voice). This role is ideal for both freshers and experienced candidates who are comfortable with customer interactions and working in odd-hour shifts. The position requires excellent communication skills, a proactive approach, and the ability to deliver a seamless customer experience.Job ResponsibilitiesHandle inbound and outbound calls, along with non-voice queries (emails/chats).Provide accurate and timely information to customers and resolve queries effectively.Maintain professionalism and empathy during customer interactions.Record and update customer details in internal systems with accuracy.Adhere to company policies, quality standards, and shift schedules.Eligibility CriteriaEducation: Graduate/Undergraduate (any discipline).Experience: Freshers and experienced candidates are welcome.Skills: Strong communication skills and willingness to work in a blended (voice + non-voice) process.Shifts: Comfortable working in rotational evening/night shifts (post 10 PM to before 6 AM).Transport: One-way cab facility available within transport boundary (residence to TP Office, Salt Lake).Availability: Immediate joiners preferred.

We are looking for 50 Telecaller Posts in Bhubaneswar, Cuttack, Visakhapatnam, Vijayawada, Hyderabad, Kolkata, Mumbai, Chennai, Bangalore, Delhi, with deep knowledge in Microsoft Excel, Motivating Skill, Phone Banking, Outbound Calling, Marketing Communication, KPO, Domestic BPO, Voice Process, Presentation Skills, International BPO, Inbound, Negotiation Skills, Convincing Power, Cold Calling, BPO Non Voice, Outbound Sales, BPO Sales, English, Voice Support, Calling, BPO Call Center, Computer Skills, Telemarketing, Work From Home, Tele Marketing, Typing Skills, BPO, Telesales, Tele Sales and Required Educational Qualification is : Higher Secondary, Secondary School, B.A, B.C.A, B.Com, B.Pharma, B.Sc, B.E, B.Tech, M.B.A/PGDM, Any Master Degree interview inteview process :-Thank you for your interest in the position at Rightfit Resources.We were impressed by your profile as reviewed by our ATS system, sabkajobs.com, and would like to invite you for a first-round interview.To proceed with scheduling your interview, please follow these two steps:Download the SabkaJobs app: Our interview scheduling and communication will be managed through the SabkaJobs app. Please download it from the Google Play Store using the link below:SabkaJobs Play Store Linkhttps://play.google.com/store/apps/details?id=com.inv.jobtools2025Book Your Interview Slot: Once you have downloaded the app, please log in and navigate to the Interviews section to find available slots for the [Job Title] position and book one that suits your availability.We look forward to speaking with you and learning more about your qualifications.If you have any questions, please do not hesitate to contact us at 9494586090.Sincerely,The Recruitment TeamRightfit Resources9494586090.

Product Presentation:Explain insurance products: Provide detailed information about insurance plans, coverage, premiums, benefits, exclusions, etc.Suggest suitable plans: Based on the customers requirements, recommend the right insurance plan that meets their needs.3. Sales and Conversion:Close sales: Persuade and convert prospects into customers, ensuring they understand the terms and conditions before purchase.Provide quotes: Offer premium quotations and any promotional offers.4. Follow-ups and Reminders:Follow-up calls: Call customers who have shown interest but havent yet purchased a policy. Regularly follow up to convert the lead into a sale.Policy reminders: Remind customers about policy renewals, premium dues, or any changes in their policy.5. Handling Objections:Overcome resistance: Address customer concerns, doubts, or objections related to premiums, coverage, or any other aspects.Negotiation: In some cases, negotiate premiums, payment terms, or other policy features.6. Customer Service:Answer queries: Address any questions or doubts regarding existing policies.Provide support: Assist with claims or provide additional details about the policy.7. Data Maintenance & Reporting:Maintain accurate records: Keep customer data and interaction history up-to-date in the CRM system.Provide sales reports: Report daily or weekly sales figures, leads generated, and other performance metrics to the manager or team leader.8. Compliance and Ethics:Adhere to regulations: Ensure all sales activities comply with insurance industry regulations and ethical guidelines.Disclosure: Provide clear and transparent information about the policy terms and conditions to avoid future disputes.FOR MORE DETAILS FEEL FREE TO CONTACT ON THE HR DEPARTMENT. 6291764734

- Serve as first point of contact for customer inquiries via call, chat & email.- Assist with newspaper ad queries, provide quotations, and nurture client relationships.- Collaborate with teams, meet revenue targets, & ensure high-quality service.

A CMMI Level 3 organization with office Salt Lake, Kolkata is hiring smart fresher and experienced candidates with excellent speaking skills in Bengali and Hindi for one of it's major Domestic Citizen Service project. Role & responsibilities Receiving inbound calls and greeting the caller queriesTo understand the query and route the call to concerned department/sInbound domestic voice process (Bengali and Hindi) - no sales targetDesired Candidate Profile :Graduation with Honors is mandatory in any stream may applyCandidates must have good communication skill in Bengali, Hindi &/or EnglishAptitude towards customer care with good listening skillsEnergetic, presence of mind and enthusiastic attitudeWilling to work in rotational shifts (Morning: 6.30 AM to 1 PM) (Evening : 1 PM to 9 PM) (Night : 9PM to 6 AM) Perks and benefits - Gross Salary: 13,000- Provident Fund (PF)- Employee State Insurance (ESI)- Travel Allowance- Meal Allowance

Votiko Solutions Private Limited - Shaping Careers, Connecting Talents GloballyType: BPO International Call CenterPosition: Call Center ExecutivesUnlock the Potential of Your Career! Nationwide Work From Home Opportunities Await YouAbout Us: Join Votiko Solutions Private Limited, a trailblazer in the BPO industry, in our quest for passionate individuals to fill the role of Call Center Executives. Embrace the freedom to work from home as we scout for talent across every corner of India.Job Responsibilities:1. Drive telemarketing activities, mastering lead generation, appointment setting, surveys, and verification.2. Manage inbound and outbound calls, catering to the needs of both B2B and B2C clients.3. Deliver exceptional customer support via calls, emails, and live chat.4. Independently strive to exceed performance targets.Requirements:1. Minimum 3 years of experience in an international call center environment.2. Fluency in English with excellent communication skills.3. Age limit below 40 years.4. Proven track record in telemarketing and customer support.5. Must have a laptop and broadband connection for remote work.Benefits: Competitive salary: 20,000 to 40,000/month, plus incentives based on campaign performance. Work from the comfort of your home.Working Days: Monday to Friday (Sunday - Saturday off)Why Choose Votiko? Immerse yourself in the best work culture, prioritizing employee satisfaction and career growth.Ready to Transform Your Career? Call us at 8511539085 or send your resumes to hr@votiko.com

We are hiring enthusiastic and customer-oriented individuals to join our DTDC Voice Process team. The role involves handling customer calls, addressing inquiries and complaints, and providing effective solutions all while ensuring a professional and positive customer experience.Key Responsibilities: Handle incoming and outgoing calls in a polite and professional manner. Resolve customer queries and complaints efficiently with a problem-solving approach. Log and track customer interactions and follow up where necessary. Work closely with team members to escalate and resolve complex issues. Meet key performance targets including call handling time, resolution rate, and customer satisfaction.Requirements: Qualification: Minimum 12th Pass / Graduate (any stream). Good communication skills in English required. Basic computer knowledge. Only experienced candidates can apply. Must be comfortable with work from office setup.