As an Air Ticketing Agent, you will play a crucial role in assisting customers with travel arrangements. This position requires a strong attention to detail and excellent communication skills.**Key Responsibilities:**- **Booking Flight Tickets:** You will help customers find and book flights, ensuring they secure the best options according to their needs and budget.- **Customer Service:** Providing excellent service is key. You will assist passengers with inquiries, resolve issues, and ensure a positive travel experience.- **Handling Payments:** You will process financial transactions for ticket bookings and manage receipts accurately.- **Updating Flight Information:** Keeping track of changes in flight schedules and informing customers promptly will be part of your daily tasks.- **Providing Travel Advice:** Offering guidance on travel regulations, baggage policies, and travel insurance options to customers to help them make informed decisions.- **Maintaining Records:** You will maintain accurate records of bookings and transactions for effective tracking and reporting.**Required Skills and Expectations:**- You should have completed at least the 12th grade and possess good knowledge of flight services.- Strong communication skills are essential, both in person and over the phone, to interact effectively with customers and colleagues.- Basic computer skills are needed to manage bookings and use ticketing software efficiently.- A keen attention to detail will help you avoid errors in bookings and ensure customer satisfaction.- Being a team player and having a positive attitude will enhance your work environment and client interactions.