Hospitality Executive 12th Pass Jobs in Jorhat

We are looking for a dedicated Hospitality Executive to join our team in Jorhat, Assam. This role is perfect for individuals with 0 to 2 years of experience who are passionate about providing excellent customer service in the hospitality industry.The Hospitality Executive will be responsible for welcoming guests and ensuring their needs are met. You will assist in managing front desk operations, handling bookings, and maintaining a clean and friendly environment. This position requires strong communication skills and a positive attitude.Key responsibilities include:- **Customer Assistance:** Greet guests warmly and assist them with their queries, ensuring a pleasant experience throughout their stay.- **Booking Management:** Handle reservations and bookings efficiently, providing guests with clear information about services and offerings.- **Front Desk Operations:** Manage check-ins and check-outs smoothly while maintaining accurate records of guest information.- **Collaboration with Team:** Work closely with other staff members to ensure all areas of the facility are running smoothly.- **Problem Resolution:** Address any guest complaints or issues promptly, ensuring they are resolved to enhance customer satisfaction.Candidates should have completed at least 12th grade and possess good interpersonal skills. Being a team player and having a willingness to learn are essential for success in this role. You should be able to work in a fast-paced environment and maintain a professional demeanor at all times.

As a PSE, you will be the first point of contact for passengers, providing them with exceptional service and assistance throughout their travel experience. Your primary responsibilities will include checking in passengers, handling baggage, providing information about flight schedules, and addressing any concerns or issues that may arise. You will also be responsible for ensuring compliance with all airline and airport regulations, maintaining a safe and secure environment for passengers and staff. The ideal candidate will have excellent communication skills, a friendly and approachable demeanor, and the ability to remain calm under pressure. You should be able to work in a fast-paced environment and be flexible with your schedule, as this role may require working evenings, weekends, and holidays. Previous experience in customer service or the airline industry is preferred but not required. We offer comprehensive training and opportunities for career advancement within our organization. If you are passionate about providing outstanding service and enjoy working in a dynamic and diverse environment, we encourage you to apply for this exciting opportunity.ResponsibilitiesCheck-in passengers and issue boarding passes.Assist passengers with baggage check-in and retrieval.Provide information about flight schedules, delays, and cancellations.Address passenger inquiries and resolve any issues or concerns.Ensure compliance with airline and airport regulations.Coordinate with other airport staff and airline personnel.Assist passengers with special needs, including those with disabilities.Handle ticketing and reservation changes.Monitor and manage boarding processes.Ensure a safe and secure environment for passengers and staff.Assist with lost and found items.Provide exceptional customer service at all times.Handle cash and credit card transactions.Maintain accurate records and documentation.

Female Indian nationals, with an Indian Passport, between 18 to 27 years of age.Educational Qualification: A minimum of 10+2, from a recognised Board or University.Communication: Fluency and clarity of speech in both English and Hindi.Height and Weight: A minimum of 155 cms, and weight proportionate to BMI.Appearance: Positive body language and well groomed. No tattoos should be visible while in uniform.