Guest Relation Manager (female Candidates Only)

Play Arena

As the Guest Service Manager & Head of Department at PLaY Arena, you will play a

crucial role in ensuring exceptional guest experiences and efficient operations.

Your responsibilities will include:

1. Guest Services Leadership:

Overseeing all aspects of guest services, including admissions, ticketing,

inquiries, and customer relations.

Leading a team of guest service staff to provide outstanding hospitality and

assistance to visitors.

Developing and implementing guest service standards and procedures to

enhance guest satisfaction.

2. Feedback Monitoring:

Monitoring feedback from both online platforms (., review sites, social

media) and offline sources (., comment cards, surveys).

Analyzing feedback data to identify trends, areas for improvement, and

opportunities to enhance the guest experience.

Implementing strategies to address guest concerns and continuously improve

service quality.

3. Corporate & Birthday Bookings:

Managing corporate event bookings, including meetings, team-building

activities, and corporate retreats.

Facilitating birthday party bookings, ensuring seamless planning and

execution of celebrations for guests of all ages.

Collaborating with the sales and marketing team to promote and market

corporate and birthday booking packages.

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4. Operations Coordination:

Coordinating with various departments (., Sales, Activities, Maintenance,

Food & beverage, Events etc) to ensure smooth execution of events and

bookings.

Overseeing event logistics, including setup, staffing, equipment rentals, and

Food arrangements.

Conducting regular inspections of facilities and Activity equipment to

maintain safety standards and optimal guest experiences.

5. Staff Training & Development:

Providing training and guidance to guest service staff on service standards,

communication skills, and conflict resolution.

Conducting performance evaluations and implementing development plans

to enhance team.

Experience : 6 - 10 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Guest Relation Manager

Industry Type : Hotel / Restaurant / Hospitality

Gender : Female

Job Country : India