Voice Process Female Jobs in Guwahati

- Respond to inbound calls and queries from prospective customers regarding Frankfinn's services, training programs, and aviation courses.- Provide detailed information about various aviation-related services, including air hostess training, pilot programs, customer service, and other courses offered by the company.- Identify and qualify potential leads from incoming calls, walk-ins, and online inquiries.- Follow up with leads through regular calls, emails, or messages to convert them into enrollments.- Actively promote Frankfinns offerings (aviation-related programs, training, and services) to prospective clients.- Help in achieving sales targets and goals through customer interaction and providing product knowledge.- Assist customers with course registrations, documentation, and any general queries they may have regarding the company's offerings.- Build and maintain strong customer relationships to enhance retention and repeat business.- Maintain accurate records of all customer interactions, transactions, and feedback.- Collect customer feedback and insights to understand market trends and improve services.- Work closely with the sales and training teams to ensure smooth communication and alignment of customer queries with relevant departments.- Maintain professionalism while representing the Frankfinn brand, ensuring all customer interactions align with company standards and values.- Stay updated with the latest offerings, aviation industry trends, and training modules to accurately inform potential customers.- Meet or exceed daily, weekly, and monthly call and conversion targets, contributing to the company's overall business growth.

- Outbound Calling: Make calls to prospective students or parents to inform them about the coaching classes, available courses, and enrollment details.- Lead Generation: Identify and qualify potential leads, helping convert inquiries into registrations.- Follow-up Calls: Contact leads who have shown interest previously but have not yet enrolled, providing them with additional information to encourage sign-up.- Provide Course Information: Explain course details, fee structures, class schedules, and benefits of the coaching programs to potential clients.- Customer Relationship Management: Maintain a positive relationship with students, parents, and prospective clients, addressing their queries and concerns effectively.- Record Keeping: Maintain accurate records of all interactions with clients, leads, and students in the CRM system.- Achieve Sales Targets: Work toward achieving individual and team targets related to new enrollments or follow-up leads.- Promote Offers and Discounts: Inform leads and potential students about any ongoing discounts, offers, or promotions related to courses.- Provide Feedback: Share market insights, feedback from clients, and suggestions with the team or management to improve services and offerings.- Assist in Event Promotion: Promote and invite potential clients to coaching-related events like demo classes, workshops, or webinars.- Update and Maintain Records: Ensure that all communication with clients is logged and updated in the database for future follow-up.- Client Retention: Provide excellent after-sales service by ensuring that enrolled students have a positive experience and continue with their studies.- Resolve Issues: Handle any complaints or issues faced by the students or parents and resolve them promptly to maintain customer satisfaction.- Coordinate with Other Teams: Work closely with the marketing and enrollment team to help with any promotional campaigns or new courses.