BPO Customer Support Executive Job Vacancies in Guwahati

Handle incoming calls from international customers regarding customer support, billing enquiry & CSAT.Provide accurate information and resolve customer issues effectively and efficiently.Listen actively to customers, understand their needs, and provide appropriate solutions.Escalate complex issues to the appropriate department when necessary.Conduct follow-up calls to ensure customer satisfaction and resolve any ongoing issues.Follow company policies and procedures to ensure compliance with industry standards.Work closely with team members and other departments to achieve common goals.Participate in team meetings and training sessions to enhance skills and knowledge.Maintain confidentiality of customer information.Ensure all customer information is accurate and updated.

Help expand our business by targeting new growth opportunities, improving portfolio credit quality and maximizing profitability and efficiency of our products. Actively prospect, recruit and pre-qualify new clients for our financial services. Be a primary point of contact for new and existing customers. Make certain all applications meet our companys standards and help ensure regulatory compliance. Foster a collaborative work environment by working with colleagues to develop better products and solutions. Provide periodic analysis and reports.