Responsibilities# Answering phones and explaining the product and services offered by the company.# Contacting existing customers as well as prospective customers using scripts.# Obtaining customer information and other relevant data.# Asking questions to the customer and understanding their specifications.# Resolving queries and issues related to the products and services.# Making recordings of all the phone calls and deals.Taking and processing orders in a professional manner.Maintaining the database of the customers on a regular basis.Suggesting solutions based on customers needs and requirements.