Customer Care Assistant Female Jobs in Pune

As a Customer Care Executive, you will be responsible for providing exceptional customer service to clients from the comfort of your own home in Chennai, India. Your key responsibilities will include answering customer inquiries via phone, email, and chat, resolving customer issues efficiently, and ensuring customer satisfaction with our products or services. Additionally, you will need to maintain accurate records of customer interactions, provide feedback on customer concerns to the appropriate teams, and adhere to company policies and procedures. We are looking for female candidates who are 12th pass and have a passion for helping others. Strong communication skills, problem-solving abilities, patience, and a positive attitude are essential for this role. We expect you to be reliable, adaptable, and able to work independently in a fast-paced environment. If you are a team player who thrives in a customer-centric role, we want to hear from you.

We are seeking a dynamic Backoffice and Sales Coordinator to join our team. This role will primarily involve supporting our sales team with administrative tasks, coordinating sales-related activities, and ensuring smooth operations of the back office. The ideal candidate should possess strong organizational skills, attention to detail, and the ability to multitask effectively. Experience in sales support, customer service, or administrative roles is preferred.

*Build and maintain strong relationships with clients, understanding their needs and offering customized solutions like the mobile factory concept. Ensure clear communication and timely issue resolution.Develop detailed project proposals for clients, including the setup and operation of mobile factories. Ensure proposals meet client specifications and timelines, while aligning with company objectives.Identify and onboard new organizations, targeting 15 new vendor registrations per month. Engage with these vendors to initiate enquiries and build long-term business associations.Generate at least 10 high-value project enquiries (worth over 2.5 Cr) monthly through strategic meetings and follow-ups. Ensure 2 projects are closed per month, along with securing work/purchase orders. Initiate inquiries and promptly hand them over to the sales team for further processing if it is for a smaller value deals.Manage a weekly and monthly calendar for client interactions. Organize daily meetings with clients to discuss project updates, requirements, and future opportunities. Share the daily to-do list in advance by the prior evening and the weekly to-do list by Friday of the preceding week.Coordinate the mobile factory setup, ensuring timely assembly and smooth operations at client sites. Oversee the disassembly and relocation when needed, adhering to project timelines and quality standards.Track the progress of all projects, ensuring that key milestones are achieved and performance metrics are met. Provide weekly performance and progress reports to senior management and clients.Identify potential risks during project execution and work with cross-functional teams to resolve issues. Ensure quick response to client concerns and maintain service quality throughout the project lifecycle.Provide training and ongoing support to clients regarding the use of mobile factories and RCC products. Ensure that all customer queries are resolved quickly, and technical support .

Answer questions: Provide information about products, services, pricing, and availability Resolve issues: Troubleshoot problems, escalate unresolved issues, and resolve customer complaints Communicate: Greet customers, maintain records of interactions, and collect feedback Support: Provide technical support, direct customers to the right department, and make changes to customer accounts Improve processes: Recommend ways to improve customer service and company processes

Clarity is an emotional support online app that hire people who can talk to users via call and chat and provide them with emotional support.An applicant should be empathetic and good in communication to be eligible of this post.Work Timings:- Work from Home job- Flexible working hours- One requires to devote 4 hours daily (not necessarily in a single go)Requirements:- Android Phone- Strong Internet Connection- Applicant should be at least 21 years old

Customer Care Executive / telecaller Job Profile - Support client on their tour , taking feedback , sending promotional material , resolve client Queries , making vouchers Eligibility- Female Candidate only , Having Good communication and talkative , should have customer support or sales or any marketing activity experience min 1 yr

R Customer Relation Manager (Service) - Roles & Responsibilities1 Attendance Register / Biometric and Minimum office attendance should be 95% 2 Pre intimation of leave before 4 days is must, leave application should be approved by SM in advance.3 Candidate is responsible for NPS score target as per RIPL.4 Monitoring and adherence of Standard operating Care 2.0 process.5 Monitoring of requirement of enablers as per Care 2.0 Process.6 Evaluation of reports shared to Care Champion and Renault.7 Monitoring the CR department KPIS SDR/PSF/IFC as per the Target.8 Arranging and organizing the Service Promotional activities as per RIPL guidelines.7yhggnb nb9 Involve in Critical Customers case as and when required.10 Handling and attending all source of customer complaints issues and required corrective action to minimize the same.11 Taking the reports from all CR Department key role Holders e.g. CRE'S/Drivers/Housekeeping Staff.12 Prepare monthly improvement plan for Contact, appointments & turn up ratio and lost customer.13 Update to concerned SA about complaint received for their vehicle & action 14 Responsible for Resolution of all customer complaints within 3 days.15 Weekly report on nature & trend of complaints received with status of pending 'vs' resolved complaints, make a action plan with SM to minimise customer complaint.16 Quality meeting board is updated as per norms.17 Customer complaint Reply on all source of complaints.18 Replies and Update on customer complaints escalation to RIPL.19 Correspondence to Interdepartmental on various issues like DMS/Internet, Housekeeping, etc.20 Preparation of Presentation on activities done/Montly Review and its MOM.21 Sharing of all CR department required reports to SM/GM as per applicable.22 Responsible for maintaining the Customer Satisfaction KPIS.

Customer support executive role to receive complaint call and forward to service technician good communication skill required able to speak in English ,Hindi & Marathi . Excel and word knowledge compulsory

Handling Inbound and outbound calls, must have excel knowledge Salary will be depend on interview

The successful candidate for this role will have a strong command of the companys customer service policies. Will be responsible for managing Inbound and outbound calls relating to Car rental, leasing, ancillary services, after sales queries, rental extensions etc.Customer Service Representative Responsibilities: Manage all inbound and outbound calls in a proficient and timely manner. Assisting the clients with the booking process over the telephone and ensure all booking requests are managed and handled in a professional manner. Ensuring payments and related paperwork are explained and assist the customer in completing the booking process. Communicating with customers in a prompt manner via Chat, Email or Calls; follow up with customers To ensure all administration and paperwork is processed efficiently in compliance with the company policy. Responding promptly to customer queries and resolving the queries within the stipulated SLA coordinating with the concerned department. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Have a thorough knowledge of our products and services. Keeping records of customer interactions, transactions, comments, feedback and complaints. Maintain and update rental agreement files; contract and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions. Manage a portfolio of existing key accounts / customers. Building and maintaining strong, long-lasting customer relationships. Overseeing customer account management, including an understanding of customer requirements and identifying potential opportunities, also proposing suitable solutions within our product line. Excellent team player and mentoring new and existing staff as and when required. Key Skills & Qualifications: 0-3 years of experience of Customer Centre, Call

Hiring for 10 Chat Support Executive Jobs in Kharadi Pune, Night Shift Only for Females.Pune Nagar Road for Freshers,Required Educational Qualification is : Higher Secondary, Other Bachelor Degree, B.A, B.C.A, B.B.A, B.Com with Good knowledge in Communication Skills,Excel, Computer Operator, Good in Mathematics etc.

Job DescriptionAs a accountant, it's your job to make the up to date Book Keeping, Invoice Generation, Payment Release, Fund allocation, Vender Payment management, Customer payment management, employee payment management and others.You are responsible to develop MIS report on daily, weekly and monthly basis. You should be able to develop and process the strong compliance system in terms of finance and payment for internal and as well as external stake holders. You should be having keen eye on finding out the inefficiency in spending and figure out various ways to improvise the revenue.Responsibilities: -As an accountant, you'll need to:1. Preparing or managing accounts and tax returns.a. prepare journal entries, Bookkeeping,b. complete general ledger operationsc. monthly closings and preparation of monthly financial statementsd. reconcile and maintain balance sheet accountse. draw up monthly financial reportsf. prepare analysis of accounts as requestedg. assist with yearend closingsh. administer accounts receivable and accounts payablei. consolidate and prepare tax computations (GST, PT, IT etc.)j. assist in preparing budgets and forecastsk. account/bank reconciliationsl. review and process expense reportsm. assist with preparation and coordination of the audit processn. assist with implementing and maintaining internal financial controls and procedureso. Tally ERP operation, (PO, SO, WO, Invoicing, Billing, etc.)2. Manage the operational expenditure of the organization.3. Should be able to work cohesively with internal and external stake holders4. Should be able to set up the processes in terms of inwards and outwards5. Should be conversant and swift with ERP software Tally to start withSkills: -1. Computer literate MS office and Tally or ERP and WBS Knowledge mandatory2. Should have good analytical skills to monitor the growth of the organization.3. Should be very good with numbers and should be well versed with problem-solving

Inform Customers About Company's Products/Services And Offers Manage Inbound And Outbound Customer Calls In A Timely Manner Identify Customers Needs And Wants, Clarifying Information Whenever Possible Ability To Be On Phone For A Long Time And Familiar Using Dialer Systems

1. Attend daily customer calls, text, and e-mails and provide them with required assistance2. Send mail replies to customers3. Attend to customer queries and provide assistance

Handling Inside sale activities. Warranty-related issues to resolve on time of all customers. Handling for demo material which is issued to employees. Making weekly report and send to all Sales Engineers. Material follow up with HQ. Dispatch related queries for export shipments. Arranging materials to customers on time. Maintain sales orders data in the system