Customer Service Representative Job Vacancies in Gariahat

As an Airline Customer Service Representative, you will be the face of the airline, helping passengers with their travel needs and ensuring a positive experience. Your role will involve direct interaction with customers at the airport or through phone calls.Key Responsibilities:- Assist Passengers: Help travelers with flight bookings, cancellations, and changes to itineraries. You will provide clear information on procedures and options.- Provide Information: Answer customer inquiries about flight schedules, baggage policies, and other services. Your role is to ensure customers have the information they need.- Handle Complaints: Address and resolve passenger complaints or issues with empathy and professionalism. You will work to find solutions that satisfy our customers.- Check-In Support: Guide passengers through the check-in process, ensuring they understand boarding procedures and documentation needs.- Maintain Records: Keep accurate records of customer interactions and transactions. This helps in improving service and tracking customer feedback.Required Skills and Expectations:You should have excellent communication skills, both spoken and written, to interact effectively with clients. A friendly and approachable demeanor is crucial, as is the ability to remain calm in stressful situations. Being a team player is important, as you will work closely with other staff members. Basic computer skills are expected for managing bookings and handling customer inquiries. Since this is an entry-level position, we welcome freshers who have completed at least the 10th grade.