Customer Service Representative Graduate Experience Jobs in Nashik

Key Responsibilities and DutiesI. Customer Interaction and CommunicationQuery Resolution: Handle a high volume of inbound and outbound customer inquiries via phone, email, live chat, or social media in a timely and professional manner.Information Provision: Provide accurate, complete, and reliable information about the company's products, services, policies, and procedures.Issue Escalation: Identify and escalate complex or unresolved issues to the appropriate internal teams (e.g., Technical Support, Sales, or Management) for quick resolution.Documentation: Maintain detailed records of all customer interactions, transactions, comments, and complaints in the CRM (Customer Relationship Management) system.II. Product Support and SalesOrder Processing: Process orders, forms, applications, and requests accurately and efficiently.Troubleshooting: Guide customers through basic troubleshooting or step-by-step procedures to resolve simple technical or service issues.Retention & Upselling: Identify and act on opportunities to promote new products or services, maintain customer retention, and improve the overall customer experience.III. Quality and ComplianceKPI Adherence: Consistently meet or exceed individual and team performance targets, including metrics like Average Handle Time (AHT), First Contact Resolution (FCR), and Customer Satisfaction (CSAT) scores.Process Compliance: Follow communication procedures, guidelines, and policies exactly to ensure consistency and quality of service.Feedback: Provide feedback to supervisors regarding process improvements and common customer pain points.

Responsible for making outbound calls and regular follow up to generate leadsUnderstand the Customer requirementsExplaining the software product features in detail to clients.Strong communication skills in Hindi, Marathi and English.Should be able to work with a teamGood at Compute