Opening For Customer Service Representatives

Impact HR & KM Solutions

2 - 3 Years
1 Openings
3.0 - 4.0 Lac/Yr
Posted today
Face-to-Face interview
Nashik

Key Skills

Customer Care Representative

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Job Description

key responsibilities and duties

i. customer interaction and communication

query resolution: handle a high volume of inbound and outbound customer inquiries via phone, email, live chat, or social media in a timely and professional manner.

information provision: provide accurate, complete, and reliable information about the company's products, services, policies, and procedures.

issue escalation: identify and escalate complex or unresolved issues to the appropriate internal teams (., technical support, sales, or management) for quick resolution.

documentation: maintain detailed records of all customer interactions, transactions, comments, and complaints in the crm (customer relationship management) system.

ii. product support and sales

order processing: process orders, forms, applications, and requests accurately and efficiently.

troubleshooting: guide customers through basic troubleshooting or step-by-step procedures to resolve simple technical or service issues.

retention & upselling: identify and act on opportunities to promote new products or services, maintain customer retention, and improve the overall customer experience.

iii. quality and compliance

kpi adherence: consistently meet or exceed individual and team performance targets, including metrics like average handle time (aht), first contact resolution (fcr), and customer satisfaction (csat) scores.

process compliance: follow communication procedures, guidelines, and policies exactly to ensure consistency and quality of service.

feedback: provide feedback to supervisors regarding process improvements and common customer pain points.

Experience
2 - 3 Years
No. of Openings
1
Education
B.E [Civil], B.Tech [Civil]
Role
Customer Service Representative
Industry Type
Oil / Gas / Petroleum / Solar / Power & Energy
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Impact HR and KM Solutions Near Canada Corner Signal Ravi Chambers Basements Below Laminate Gallery

About Impact HR & KM Solutions

Impact HR & KM Solutions is benchmarked as one of the most trusted and dedicated HR & Outsourcing Companies in India that has been serving its clients over the years. We have earned a name for ourselves for providing clients innovative HR solutions. We are one among the very few companies that understand clients needs to the roots and make efforts to go to those roots just as to give them what they want. Our services include HR Outsourcing Services, Talent Management, Knowledge Management, ,Executive Hunt, Resume Services, Corporate Governance and Networking Solutions. We place candidates across various industries like Banking / Financial, BPO, Human Resource, Engineering, Medical/Health Care/Pharmaceuticals, FMCG, Export/ Import, Education / Training and Automobile.Our services are prompt and cater to all kinds of clients. At Impact HR & KM Solutions, we provide customized solutions for all kind of clients with great levels of enthusiasm and passion towards them.