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Customer Service Manager Graduate Experience Jobs in Guwahati

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Hiring For Front Office Executive (IDS Software Experience Required)

Jyoti Placements Service

  • 1 - 3 yrs
  • 3.0 Lac/Yr
  • Guwahati
Data Management Receptionist Activities Customer Service Microsoft Office Coordination Skills Interpersonal Skills Front Desk Problem Solving Presentable Telephone Handling Convincing Power Written Communication Office Work Basic Computer Skills Administrative Skills
As a Front Desk Executive, you will be a vital part of our team, serving as the first point of contact for visitors and ensuring smooth operations at the front desk. Key Responsibilities:- Greet Visitors: Welcome clients and guests warmly, providing a positive first impression of the organization.- Handle Inquiries: Address questions from visitors and employees, either by providing answers or directing them to the appropriate personnel.- Manage Phone Calls: Answer incoming calls promptly, taking messages or forwarding calls as needed to ensure efficient communication.- Maintain Front Desk Area: Keep the front desk organized, ensuring that all materials and supplies are stocked and that the area is clean and professional at all times.- Coordinate Appointments: Schedule and manage appointments for staff members, ensuring efficient use of time and resources.- Support Administrative Tasks: Assist with various administrative duties as required, contributing to the overall efficiency of the office.Required Skills and Expectations:Candidates must have 1 to 3 years of experience in a front desk or similar role, demonstrating strong interpersonal and communication skills. The ability to manage multiple tasks calmly and efficiently is essential. Candidates should exhibit professionalism, a friendly demeanor, and a proactive attitude. Since this position requires interaction with clients and staff, a male candidate is preferred. Must be willing to work full-time from the office in Guwahati.
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Front Office Executive (Female)

Lakshmi North East Solutions (LNES)

  • 2 - 5 yrs
  • 4.0 Lac/Yr
  • Guwahati
Customer Service Receptionist Activities Administrative Skills Coordination Skills Problem Solving Basic Computer Skills Front Desk Data Management Microsoft Office Presentable
Candidate should be well organized, smart and pleasing personality. The ideal candidate should be matured enough to handle the front office operations as well as courteous visitors and guests greeting. The position holds the following eligibility criteria: Required skills & criteria: Diploma or Graduate in any discipline Min 5 yrs of experience as receptionist/ front office executive Proficiency in basic computer applications (MS Word, Excel, email) Preference to be given to married female candidates.Job Responsibilities: Greet and welcome guests & visitors with courtesy and be professional at all times. Answer phone calls, record messages and direct inquiries to the concerned person/ authority. Maintain visitor log register, including details and purpose of the visit and the concerned authority whom to meet. Provide administrative and clerical support like photocopying, filing documents, drafting emails to vendors/clients, & dispatch documents, etc. to site and necessary site coordination post-dispatch. Track office supplies and place orders as and when required. Assist during conducting interviews and make necessary arrangements for the candidates to wait and sit comfortably in the lobby/ reception area. Maintain front desk discipline, cleanliness and office decorum. Coordinate with clients or vendors and schedule meetings with them, if necessary.
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Hiring For Exceptional Customer Relationship Manager-real Estate Industry

Global Prospects

  • 6 - 12 yrs
  • Guwahati
Post Sales After Sales Service Client Servicing Customer Management CRM Strategy CRM Sales CRM Customer Relationship Customer Retention Customer Acquisition
CRM-client handling, negotiation, bank liaison, legal coordination
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Area Sales Manager

JR Sara Foods Marketing Pvt. Ltd

Retail Sales Channel Sales Direct Sales Field Sales Lead Generation Sales Manager Good Communication Customer Relationship Leadership Skills Analytical Ability Problem Solving Negotiation Skills Customer Service Manager Interpersonal Skills Area Sales
We are looking for a driven and experienced Area Sales Manager to increase sales within an assigned geographical area and guide a team of field sales representatives. The Area Sales Manager's responsibilities include delivering presentations to potential and existing customers, evaluating the performance of the sales team, and preparing concise sales reports. You should also be able to develop as well as modify customer frequency plans as needed. To be successful as an Area Sales Manager, you should be committed to driving sales and adept at managing a sales team. Ultimately, an outstanding Area Sales Manager should demonstrate exceptional analytical, problem-solving, and customer service skills at all times.Responsibilities:- Managing, training, and providing overall guidance to the sales team of an assigned territory.- Setting reasonable sales targets to be achieved by the sales team.- Monitoring the performance of the sales team and motivating members to meet or exceed sales targets.- Collecting customer feedback and providing updates to senior management.- Traveling to potential and existing customers within an assigned sales area to present company offerings and build brand awareness.- Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close sales.- Developing and sustaining long-term relationships with customers.- Implementing a sales management process to assist the sales team in identifying and prioritizing key customers and prospects.Requirements:- Bachelor's degree in marketing, communications, business management, or related field is preferred.- Proven sales experience; sector-specific sales experience is preferred.- Proven track record of meeting sales quotas.- Proficient in all Microsoft Office applications.- Excellent management, leadership, and organizational skills.- Strong analytical and problem-solving skills.- Outstanding negotiation and consultative sales skills.
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Jobs by Related Category

Hiring For Relationship Manager

Lakshmi North East Solutions (LNES)

Customer Relationship Customer Service Fmcg Sales Fmcg Marketing HNI Acquisition Negotiation Skills Team Management Skills Communication Presentations
-Visit and onboard local retailers by explaining company's platform and its benefits.-Train retailers on using the app for product listing, pricing, and order management.-Build and maintain strong relationships with retailers and distributors.-Provide ongoing field and remote support for retailer queries and issues.-Collect feedback to improve retailer experience and platform performance.- Coordinate with internal teams to ensure smooth retailer operations.-Meet assigned on boarding and activity targets; submit daily reports.
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Customer Service Officer

Lakshmi North East Solutions (LNES)

  • 2 - 5 yrs
  • 2.3 Lac/Yr
  • Guwahati
Customer Relationship Customer Service Customer Support Customer Acquisition Presentation Skills
1. Identify opportunities for upselling or cross-selling relevant products/services based on customer needs and preferences.2. Meet set sales targets through effective communication and persuasion.3. Educate customers on how to use products or services, ensuring they get the most value from their purchases.4. Provide tips or guides for troubleshooting common issues and assist with product set-up or installation as needed.5. Take ownership of challenging or high-priority customer issues, ensuring they are resolved with a focus on customer satisfaction.6. Maintain professionalism under pressure and handle sensitive situations with tact and diplomacy.7. Represent the company's brand positively in all customer interactions.8. Ensure that customers feel valued, respected, and heard, contributing to an overall positive company reputation.9. Handle payment and billing inquiries, ensuring accuracy in transactions.10. Ensure that all customer orders are processed accurately and efficiently, updating customers on the status of their orders.11. Maintain in-depth knowledge of the companys products, services, and policies to provide informed recommendations to customers.12. Offer tailored solutions based on individual customer needs and preferences.13. Collect customer feedback on products and services to help the company improve its offerings.14. Report recurring issues or customer pain points to management to identify potential improvements or product developments.15. Build strong and lasting relationships with customers through regular follow-ups and personalized communication.16. Promote customer loyalty by ensuring a positive experience and by providing proactive support.17. Maintain accurate records of customer interactions, transactions, and feedback in the companys CRM system.18. Ensure all data is kept up to date and compliant with the companys data protection policies.
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Customer Relationship Manager

Lakshmi North East Solutions (LNES)

  • 3 - 6 yrs
  • 4.3 Lac/Yr
  • Guwahati
Customer Relationship Interpersonal Skills Convincing Power Customer Management Problem Management Customer Care Customer Handling Customer Support Customer Service
- Develop and maintain strong relationships with customers, ensuring high levels of customer satisfaction and loyalty.- Serve as the primary point of contact for customers, addressing queries, concerns, and providing timely resolutions.- Manage and update the customer database in the CRM system, ensuring all customer information is accurate, current, and complete.- Collaborate with the sales team to identify sales opportunities and generate leads within existing customer accounts.- Provide support for sales activities by tracking customer communication, assisting with proposals, and ensuring timely follow-up on leads and quotations.- Collect feedback from customers regarding products and services to ensure their satisfaction and identify areas for improvement.- Analyze customer behavior and purchasing patterns to identify opportunities for cross-selling, up-selling, or new product development.- Stay updated on the companys range of construction chemicals products, industry trends, and technical aspects to provide informed support to customers.- Address customer complaints or issues regarding product quality, delivery, or services, ensuring timely and effective resolution.- Implement strategies to improve customer retention, such as loyalty programs, exclusive offers, or regular communication to keep customers engaged.- Prepare regular reports for management on customer engagement, sales trends, customer satisfaction, and CRM system performance.- Work closely with marketing teams to coordinate promotional campaigns, product launches, and customer engagement activities.- Train sales and customer support teams on CRM tools, best practices, and customer service standards.- Regularly update and maintain the CRM system to ensure its effectiveness in tracking and managing customer data.
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Female - Hiring Customer Care Manager - Automobile Service - Guwahati,Assam

Global Prospects

  • 5 - 11 yrs
  • Guwahati
Customer Management Customer Relationship Customer Facilitator Customer Care Customer Service Customer Handling Customer Support Good Communication Skills
KEY RESPONSIBILITIES:1. Customer Relationship Management: Building and maintaining positive relationships with customers. Addressing and resolving customer complaints or concerns promptly. Ensuring a seamless customer experience at every touchpoint.2. Service Quality Oversight: Ensuring services provided meet quality standards and customer expectations. Coordinating with service teams to improve turnaround time and quality. Monitoring customer feedback to identify areas for improvement.3. Team Management: Training, supervising, and motivating the customer care team. Assigning responsibilities and ensuring team productivity.Conducting regular performance evaluations and providing constructive feedback.4. Process Improvement: Developing and implementing customer service policies and procedures. Streamlining processes to enhance efficiency and reduce waiting times. Leveraging customer feedback to improve service delivery.5. Communication and Reporting: Acting as the primary point of contact between customers and the organization. Preparing reports on customer satisfaction, complaints, and operational performance. Presenting recommendations for improvements to management.6. Sales and Retention: Upselling maintenance plans or additional services. Developing strategies to retain customers and increase loyalty.Promoting promotional campaigns and offers effectively.7. Handling Escalations: Managing complex customer issues that require managerial intervention. Ensuring escalated issues are resolved to the customers satisfaction.8. Compliance and Ethics: Ensuring all customer interactions adhere to company policies and ethical standards. Keeping up with industry regulations and compliance requirements.
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