Array ( [0] => customer-service-manager [1] => guwahati ) Customer Service Manager Graduate Experience Jobs in Guwahati
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Customer Service Manager Graduate Experience Jobs in Guwahati

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Front Office Executive (Female)

Lakshmi North East Solutions (LNES)

  • 2 - 5 yrs
  • 4.0 Lac/Yr
  • Guwahati
Customer Service Receptionist Activities Administrative Skills Coordination Skills Problem Solving Basic Computer Skills Front Desk Data Management Microsoft Office Presentable
Candidate should be well organized, smart and pleasing personality. The ideal candidate should be matured enough to handle the front office operations as well as courteous visitors and guests greeting. The position holds the following eligibility criteria: Required skills & criteria: Diploma or Graduate in any discipline Min 5 yrs of experience as receptionist/ front office executive Proficiency in basic computer applications (MS Word, Excel, email) Preference to be given to married female candidates.Job Responsibilities: Greet and welcome guests & visitors with courtesy and be professional at all times. Answer phone calls, record messages and direct inquiries to the concerned person/ authority. Maintain visitor log register, including details and purpose of the visit and the concerned authority whom to meet. Provide administrative and clerical support like photocopying, filing documents, drafting emails to vendors/clients, & dispatch documents, etc. to site and necessary site coordination post-dispatch. Track office supplies and place orders as and when required. Assist during conducting interviews and make necessary arrangements for the candidates to wait and sit comfortably in the lobby/ reception area. Maintain front desk discipline, cleanliness and office decorum. Coordinate with clients or vendors and schedule meetings with them, if necessary.
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Walk-ins Interview | Hiring For Front Office Executive

Hotel Priority

  • 1 - 7 yrs
  • 1.8 Lac/Yr
  • Guwahati
Good Communication Customer Management Email Marketing Email Writing Data Management Receptionist Activities Customer Service Microsoft Office Problem Solving Convincing Power Front Desk Basic Computer Skills
- Greet and welcome guests as soon as they arrive at the office: The front office executive is responsible for creating a positive first impression by warmly welcoming visitors.- Handling incoming calls and directing them to the appropriate department: It is essential to manage incoming calls efficiently to ensure smooth communication within the organization.- Managing emails and responding to inquiries promptly: The front office executive must be proficient in email writing and communication to address customer queries and concerns.- Maintain a clean and organized reception area: Keeping the front desk tidy and presentable is crucial for creating a professional and welcoming environment.- Assist in data management and documentation: The role involves organizing and maintaining records, ensuring data accuracy, and updating information as needed.Skills and Expectations:- Excellent communication skills: The candidate should be able to communicate effectively and professionally with visitors, clients, and colleagues.- Strong customer management abilities: Handling customer inquiries, complaints, and feedback efficiently is a vital aspect of the role.- Proficiency in Microsoft Office: The candidate must be adept at using Microsoft Office applications for tasks such as email management and data entry.- Problem-solving skills: The ability to think quickly and find solutions to unexpected challenges is essential for this role.- Convincing power: The front office executive should be persuasive in their interactions to handle difficult situations effectively.- Basic computer skills: Knowledge of basic computer operations is necessary for tasks such as email marketing, data entry, and document management.
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Hiring For Exceptional Customer Relationship Manager-real Estate Industry

Global Prospects

  • 6 - 12 yrs
  • Guwahati
Post Sales After Sales Service Client Servicing Customer Management CRM Strategy CRM Sales CRM Customer Relationship Customer Retention Customer Acquisition
CRM-client handling, negotiation, bank liaison, legal coordination
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Area Sales Manager

JR SARA FOODS MARKETING PVT. LTD

Retail Sales Channel Sales Direct Sales Field Sales Lead Generation Sales Manager Good Communication Customer Relationship Leadership Skills Analytical Ability Problem Solving Negotiation Skills Customer Service Manager Interpersonal Skills Area Sales
We are looking for a driven and experienced Area Sales Manager to increase sales within an assigned geographical area and guide a team of field sales representatives. The Area Sales Manager's responsibilities include delivering presentations to potential and existing customers, evaluating the performance of the sales team, and preparing concise sales reports. You should also be able to develop as well as modify customer frequency plans as needed. To be successful as an Area Sales Manager, you should be committed to driving sales and adept at managing a sales team. Ultimately, an outstanding Area Sales Manager should demonstrate exceptional analytical, problem-solving, and customer service skills at all times.Responsibilities:- Managing, training, and providing overall guidance to the sales team of an assigned territory.- Setting reasonable sales targets to be achieved by the sales team.- Monitoring the performance of the sales team and motivating members to meet or exceed sales targets.- Collecting customer feedback and providing updates to senior management.- Traveling to potential and existing customers within an assigned sales area to present company offerings and build brand awareness.- Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close sales.- Developing and sustaining long-term relationships with customers.- Implementing a sales management process to assist the sales team in identifying and prioritizing key customers and prospects.Requirements:- Bachelor's degree in marketing, communications, business management, or related field is preferred.- Proven sales experience; sector-specific sales experience is preferred.- Proven track record of meeting sales quotas.- Proficient in all Microsoft Office applications.- Excellent management, leadership, and organizational skills.- Strong analytical and problem-solving skills.- Outstanding negotiation and consultative sales skills.
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Jobs by Related Category

Hiring For Relationship Manager

Lakshmi North East Solutions (LNES)

Customer Relationship Customer Service Fmcg Sales Fmcg Marketing HNI Acquisition Negotiation Skills Team Management Skills Communication Presentations
-Visit and onboard local retailers by explaining company's platform and its benefits.-Train retailers on using the app for product listing, pricing, and order management.-Build and maintain strong relationships with retailers and distributors.-Provide ongoing field and remote support for retailer queries and issues.-Collect feedback to improve retailer experience and platform performance.- Coordinate with internal teams to ensure smooth retailer operations.-Meet assigned on boarding and activity targets; submit daily reports.
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Female - Customer Experience & Customer Manager (full Time)

Lakshmi North East Solutions (LNES)

  • 2 - 4 yrs
  • 3.5 Lac/Yr
  • Guwahati
Customer Experience Customer Feedback Customer Satisfaction Service Excellence Community Management Community Engagement Strategy
- Define, map and optimise the endtoend customer experience across all touch-points (in-store, online, events, membership clubs) for The Slow Draws cigar and saltmalt offerings.- Monitor key metrics (e.g., customer satisfaction, Net Promoter Score, repeat purchase rate) and use insights to drive improvements.- Develop and execute a community strategy: building a loyal, engaged community of cigar connoisseurs and saltmalt enthusiasts.- Foster both online (social media, forums, membership platforms) and offline (club events, tastings, brand gatherings) community experiences.- Curate and produce engaging content (stories of craft, tastings, lifestyle features, behind-the-scenes of production) aligned with the premium brand identity.- Organise and host community events (tastings, masterclasses, brand partner experiences) to reinforce brand loyalty and connect members with the brands ethos.- Serve as the voice of the customer/community internally capture feedback, sentiment, ideas from the community and share with product, operations, marketing teams.- Analyse community and customer data (behaviour, preferences, churn, engagement) to identify opportunities for improving product, experience, service or membership.- Ensure members/customers receive responsive, high-touch service befitting a premium brand: respond to queries, issues, feedback in a timely professional manner.- Develop and maintain relationships with high-value customers, influencers, brand ambassadors; manage recognition and loyalty programmes to reward them.- Work closely with sales/retail, product development, operations, marketing teams to ensure community and customer experience initiatives are integrated into overall business strategy.- Identify and execute strategic brand partnerships or collaborations (e.g., luxury lifestyle brands, premium spirit clubs, cigar lounges) that enhance The Slow Draws community offering.- Manage the community and customer-experience budget: planning events, content initiatives, ambassador programmes, community tools and platforms.- Maintain documentation of community strategy, campaign outcomes, membership metrics and feedback loops, enabling continuous optimisation.
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Customer Service Officer

Lakshmi North East Solutions (LNES)

  • 2 - 5 yrs
  • 2.3 Lac/Yr
  • Guwahati
Customer Relationship Customer Service Customer Support Customer Acquisition Presentation Skills
1. Identify opportunities for upselling or cross-selling relevant products/services based on customer needs and preferences.2. Meet set sales targets through effective communication and persuasion.3. Educate customers on how to use products or services, ensuring they get the most value from their purchases.4. Provide tips or guides for troubleshooting common issues and assist with product set-up or installation as needed.5. Take ownership of challenging or high-priority customer issues, ensuring they are resolved with a focus on customer satisfaction.6. Maintain professionalism under pressure and handle sensitive situations with tact and diplomacy.7. Represent the company's brand positively in all customer interactions.8. Ensure that customers feel valued, respected, and heard, contributing to an overall positive company reputation.9. Handle payment and billing inquiries, ensuring accuracy in transactions.10. Ensure that all customer orders are processed accurately and efficiently, updating customers on the status of their orders.11. Maintain in-depth knowledge of the companys products, services, and policies to provide informed recommendations to customers.12. Offer tailored solutions based on individual customer needs and preferences.13. Collect customer feedback on products and services to help the company improve its offerings.14. Report recurring issues or customer pain points to management to identify potential improvements or product developments.15. Build strong and lasting relationships with customers through regular follow-ups and personalized communication.16. Promote customer loyalty by ensuring a positive experience and by providing proactive support.17. Maintain accurate records of customer interactions, transactions, and feedback in the companys CRM system.18. Ensure all data is kept up to date and compliant with the companys data protection policies.
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Female - Hiring Customer Care Manager - Automobile Service - Guwahati,Assam

Global Prospects

  • 5 - 11 yrs
  • Guwahati
Customer Management Customer Relationship Customer Facilitator Customer Care Customer Service Customer Handling Customer Support Good Communication Skills
KEY RESPONSIBILITIES:1. Customer Relationship Management: Building and maintaining positive relationships with customers. Addressing and resolving customer complaints or concerns promptly. Ensuring a seamless customer experience at every touchpoint.2. Service Quality Oversight: Ensuring services provided meet quality standards and customer expectations. Coordinating with service teams to improve turnaround time and quality. Monitoring customer feedback to identify areas for improvement.3. Team Management: Training, supervising, and motivating the customer care team. Assigning responsibilities and ensuring team productivity.Conducting regular performance evaluations and providing constructive feedback.4. Process Improvement: Developing and implementing customer service policies and procedures. Streamlining processes to enhance efficiency and reduce waiting times. Leveraging customer feedback to improve service delivery.5. Communication and Reporting: Acting as the primary point of contact between customers and the organization. Preparing reports on customer satisfaction, complaints, and operational performance. Presenting recommendations for improvements to management.6. Sales and Retention: Upselling maintenance plans or additional services. Developing strategies to retain customers and increase loyalty.Promoting promotional campaigns and offers effectively.7. Handling Escalations: Managing complex customer issues that require managerial intervention. Ensuring escalated issues are resolved to the customers satisfaction.8. Compliance and Ethics: Ensuring all customer interactions adhere to company policies and ethical standards. Keeping up with industry regulations and compliance requirements.
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