Complaint Handling Job Vacancies in Kolkata

Job Title: Customer Care Specialist / Customer Care ExecutiveCompany: Webvio Technologies Pvt LtdLocation: Rajarhat, KolkataSalary: Competitive, no bar for candidates with travel backgroundShift: US night shift, fixed shift with roster offProcess : this is US inbound Tickting process. Candidates have to take 15-30 inbound calls in a day only and book flight and train tickets for US customers as per their requirements and queries. Working Days: 24 days in a month, 6 week offs, 2 paid leaves, 1 birthday leave, 15 compensatory offs per yearTraining: 30 days fully paid training providedResponsibilities:Manage incoming phone calls.Identify and assess customer needs to achieve satisfaction.Provide accurate, valid, and complete information using the appropriate methods/tools.Handle customer queries, provide appropriate solutions and alternatives within time limits, follow up to ensure resolution.Requirements:Proven customer care experience in any International BPO or experience as a Travel Sales Representative.Strong phone contact handling skills and active listening.Customer orientation and ability to adapt/respond to different types of characters.Excellent communication and interpersonal skills.

A customer support chat associate is the frontline for companies providing assistance through instant messaging on websites or apps. They act as the helpful and knowledgeable voice of the company, working to resolve customer issues and inquiries in real-time. Here's a breakdown of their key roles:Problem-solving and Assistance:Understanding customer needs: Chat associates actively listen to customers through chat conversations to grasp their problems or questions. This might involve asking clarifying questions to pinpoint the exact issue.Providing solutions: Equipped with product/service knowledge, they troubleshoot technical problems, answer questions about using features, and offer workarounds for known issues.Reaching resolutions: The goal is to find solutions that leave the customer satisfied. This might involve providing instructions, suggesting alternative approaches, or escalating complex issues to the appropriate team.Communication and Customer Satisfaction:Excellent communication skills: Chat associates need to be clear, concise, and professional in their written communication. They should be able to explain complex topics in an easy-to-understand way.Active listening: They must pay close attention to what the customer is saying and demonstrate empathy towards their frustration.Building rapport: Creating a positive and helpful atmosphere through the chat window is important to build trust and ensure a good customer experience.Additional Responsibilities:Knowledge base and resources: Staying updated on the company's products or services and being familiar with the knowledge base is essential to answer questions accurately.Reporting issues: Chat associates may identify recurring problems or product bugs and report them to the internal teams for further investigation and resolution.Multitasking: They often manage multiple chats simultaneously, effectively prioritizing and responding to each customer's needs efficiently.

We Are hiring for Customer Care Executive Fresher & Experience both can apply. Job Location : Dum Dum Salary : 18,0000 to 22,0000Age Limit : 18 to 42 for Male 18 to 32 for Female Job description : 1. Customer Handling 2.Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness.3.Analyzing and reporting customer data to devise new strategies or update the existing ones4.Assisting them if they are facing a problem and troubleshooting it. NO REGISTRATION CHARGES NO APPLICATION CHARGES NOTE : We are not a consultancy. Direct company pay RollSIX TWO EIGHT NINE TWO FIVE SEVEN SEVEN TWO TWO

Excellent communication skills (English and Hindi). Candidates voice and accent should be clear. Should be a Graduate from any field / 3 years diploma / HSC/Graduate. Fresher or Minimum 6 months experience of BPO or Customer Support (Preferred). Rotational shift.

Webvio Hiring for International Process - KOLKATA Location