Array ( [0] => call-monitoring [1] => delhi-ncr ) Call Monitoring Jobs in Delhi NCR,Call Monitoring Job Vacancies in Delhi NCR
17

Call Monitoring Job Vacancies in Delhi NCR

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Hiring Freshers || Call Center Executive

MK Job Consultancy

  • 0 - 6 yrs
  • 30.0 Lac/Yr
  • Gurgaon Sector 44
Condition Monitoring Outbound Calling International Call Center Customer Support Domestic BPO Voice Process International BPO Cold Calling BPO Non Voice BPO Sales Inbound Process Call Center Inbound Voice Process BPO Sales
The Call Center Associate will be responsible for handling incoming and outgoing calls in a professional manner. This includes answering customer inquiries, resolving issues, and providing information about products or services. The associate will need to maintain a positive attitude and excellent communication skills to ensure customer satisfaction.Key responsibilities include:- Answering incoming calls promptly and professionally- Responding to customer inquiries and resolving issues in a timely manner- Providing information about products or services accurately- Maintaining a high level of customer service at all times- Recording customer interactions and transactions accurately in the systemThe ideal candidate should possess strong communication skills, be able to multitask, and have a customer-centric approach. Attention to detail and the ability to work well under pressure are also important for this role. Previous customer service experience is preferred, but not required. A minimum of a 12th pass education level is necessary for this position.
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Project Coordinator - Nehru Place Delhi

People Empowerment Consulting

  • 1 - 5 yrs
  • 5.5 Lac/Yr
  • Nehru Place Delhi
Project Coordinator Energy Manager Energy Engineer Monitoring Project Monitoring Call Monitoring
EPC / Energy Monitoring Project CoordinatorBudget : 30 45KRole Summary:Coordinate EPC energy-monitoring projectstrack progress, maintain dashboards, prepare reports/presentations, and liaise with stakeholders.Key Responsibilities:Plan & monitor project tasks, timelines, resourcesBuild and update energy dashboards (Power BI/Excel/Tableau)Produce weekly/monthly reports and lead review presentationsNetwork and communicate effectively with internal teams, EPC contractors, vendors, and clientsHandle documentation: SOWs, change logs, risk logs, compliance tracking.Essential Skills:35years in project coordination, ideally with EPC/energy projectsStrong dashboard & advanced Excel skillsProficient with PM tools (MS Project)Excellent verbal, written, visual, and non-verbal communication.Strong stakeholder engagement, analytical thinking, and issue resolution
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Walk-Ins Interview For Hiring Receptionist For Ghaziabad (Female)

Globus Naturals Pvt Ltd

  • 1 - 1 yrs
  • 3.5 Lac/Yr
  • Ghaziabad
Call Monitoring Front Office Operations Receptionist Activities Customer Calling Microsoft Office Basic Computer Skills
A Receptionist's job is to be the first point of contact for visitors and callers, managing the front desk, and providing essential administrative support. They greet visitors, answer and direct calls, maintain a tidy reception area, and assist with various office tasks.
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Female - Home Care Nurse | In-house Nurse | ANM | GNM | Caretaker | Nursing

DSI Robotics

Calm and Trustworthy Personality Moderate Social Media Activity Live-in Care Experience (optional) Teamwork & Shift Management Professionalism Patience Food Serving & Basic Assistance Good Communication & Call Handling Medical Documentation & Health Record Keeping Emergency First Aid & CPR Knowledge Physiotherapy Assistance & Mobility Support Wound Dressing & Hygiene Management Bowel & Catheter Procedure Handling Vital Signs Monitoring (BP Sugar
About the Role:We are seeking a compassionate, reliable, and professionally trained Female In-House Nurse / Personal Caretaker to join our dedicated healthcare support team. The selected candidate will provide personal care, medical assistance, and daily monitoring to a Male patient (Managing Director of our company, a US-qualified Engineer, running a robotics firm in Noida), who has paralysis from the chest down. This position requires a caring attitude, professional nursing skills, and the ability to work in a rotational shift system alongside an existing team of 2 female nurses and 2 male attendants.Key Responsibilities:Monitor and record vital signs (BP, sugar levels, pulse, etc.)Administer prescribed medications and injectionsPerform personal hygiene support and wound care as requiredAssist with bowel and catheter proceduresMaintain detailed health records and daily updatesAssist with feeding and basic mobility exercisesProvide physiotherapy assistance and walking support when applicableCoordinate with doctors and respond to minor medical emergenciesManage ambulance arrangements or hospital visits if neededSupport in handling personal phone calls and communicationServe food and beverages as part of care routine (if required)Qualifications & Experience:ANM / GNM / B.Sc. Nursing / Certified Caregiver CourseMinimum 15 years of experience in personal/home nursing careCPR and basic first-aid training preferredPolite, patient, responsible, and trustworthy personalityLive-in care experience (optional)Additional Requirements:Working Hours: 12-hour rotational shiftsAppearance: Should be well-groomed, with balanced physique (Not too thin, not overweight)Social Media Activity: Preference for candidates with moderate or limited social media involvementMarital Status Preference: Single / Widow / DivorcedLocation: Preference for candidates who can stay nearby or avoid long-distance daily travelSalary30,000 45,000 per month
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Jobs by Related Category

Female - Home Care Nurse | Home Nurse | ANM | GNM | Caretaker | Nursing

Ms & Mr Furr

Patient Care & Personal Assistance Medication Administration Vital Signs Monitoring (BP Sugar Pulse) Bowel & Catheter Procedure Handling Wound Dressing & Hygiene Management Physiotherapy Assistance & Mobility Support Emergency First Aid & CPR Knowledge Medical Documentation & Health Record Keeping Good Communication & Call Handling Food Serving & Basic Assistance Professionalism Patience and Empathy Teamwork & Shift Management Live-in Care Experience Moder
Job Description: In-House Nurse / Personal Caretaker (Female)Location: NoidaCompany: DSI Robotics Pvt. Ltd.About the Role:We are seeking a compassionate, reliable, and professionally trained Female In-House Nurse / Personal Caretaker to join our dedicated healthcare support team. The selected candidate will provide personal care, medical assistance, and daily monitoring to a Male patient (Managing Director of our company, a US-qualified Engineer, running a robotics firm in Noida), who has paralysis from the chest down. This position requires a caring attitude, professional nursing skills, and the ability to work in a rotational shift system alongside an existing team of 2 female nurses and 2 male attendants.Key Responsibilities: Monitor and record vital signs (BP, sugar levels, pulse, etc.) Administer prescribed medications and injections Perform personal hygiene support and wound care as required Assist with bowel and catheter procedures Maintain detailed health records and daily updates Assist with feeding and basic mobility exercises Provide physiotherapy assistance and walking support when applicable Coordinate with doctors and respond to minor medical emergencies Manage ambulance arrangements or hospital visits if needed Support in handling personal phone calls and communication Serve food and beverages as part of care routine (if required)Qualifications & Experience: ANM / GNM / B.Sc. Nursing / Certified Caregiver Course Minimum 15 years of experience in personal/home nursing care CPR and basic first-aid training preferred Polite, patient, responsible, and trustworthy personality Live-in care experience (optional)Additional Requirements: Working Hours: 12-hour rotational shifts Appearance: Should be well-groomed, with balanced physique (Not too thin, not overweight) Social Media Activity: Preference for candidates with moderate or limited social media involvement.
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Hiring Fresher / Inside Sales Executive / B.A

Bivocal Bird

  • 0 - 1 yrs
  • 2.3 Lac/Yr
  • Greater Noida
Soft Skills Team Tracker Call Quality Call Monitoring Sales Process Outbound Calling Corporate Sales Agency Sales Direct Sales Insurance Sales Inside Sales Channel Sales Cold Calling Customer Communication Problem Solving Lead Generation
We are looking for a highly motivated, well-spoken person who has tremendous phone skills and has the ability to close deals with ease. You will be working a majority of your time on the computer and phone making cold calls, taking inbound real estate sales calls and making outbound lead calls. We need someone who is able to convert calls and leads into qualified appointments and closed deals. If you are this person, and have the skill and know how to call a client into action, please contact us.Interested can pingPriyanka (HR)- 8840088055/8017522305Drop your cv at priyanka@jungleavengers.com
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Urgent Requirement For BPO Team Leader

Vision India

  • 1 - 5 yrs
  • 4.0 Lac/Yr
  • Noida
Team Building Call Monitoring Call Quality BPO Operations Voice Process BPO Non Voice BPO Call Center
Key Responsibilities:Team Management & Performance Monitoring:Oversee daily operations of the inbound team to ensure team members meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction, and issue resolution.Regularly monitor team productivity and performance, providing real-time feedback and assistance to agents as needed.Conduct one-on-one sessions with agents to review individual performance, address any concerns, and set clear goals for improvement.Implement strategies to optimize call center workflows and ensure consistent service quality.Attendance & Scheduling:Monitor and manage team attendance, ensuring adequate coverage at all times.Address attendance issues in a timely and professional manner.Coordinate shift schedules to ensure alignment with business needs while maintaining optimal team performance.Reporting & Analytics:Generate and review daily call reports, ensuring all metrics are captured accurately.Perform call analysis to identify trends, strengths, and areas for improvement.Use Excel (VLOOKUP, Pivot Tables, SUMIF, IF formulas, etc.) to analyze data and produce actionable insights that help improve team performance.Ensure 100% call tagging in CRM systems to maintain accurate customer interaction records.Training & Development:Provide ongoing training and refresher courses for underperforming agents, ensuring continuous improvement.Develop and execute personalized action plans to help agents meet performance expectations.Motivate and inspire team members to improve their skills, productivity, and customer service capabilities.
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Walk-in For Receptionist (Female)

Biosrum Laboratories pvt ltd

  • 3 - 5 yrs
  • 2.0 Lac/Yr
  • Vasant Kunj Delhi
Microsoft Excel Microsoft Office Internal Communication Receptionist Activities Administrative Skills Customer Relationship Billing Coordinator Call Monitoring
Hiring for 1 Receptionist Job in Vasant Kunj, Delhi with minimum 3 Years Experience,Required Educational Qualification is : Professional Degree with Good knowledge in microsoft excel,Microsoft Office,Internal Communication,Receptionist Activities,Administrative Skills, Customer Relationship,Billing Coordinator,Call Monitoring etc.
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Quality Executive

KD Groups

  • 1 - 3 yrs
  • 2.0 Lac/Yr
  • Bahadurgarh
Quality Monitoring QA Quality Assurance Medical Transcription Call Monitoring Stakeholder Management Quality Analysis Walk in
We are looking for 2 Quality Executive Posts in , with deep knowledge in Quality Monitoring,QA-Quality Assurance,Medical Transcription,Call Monitoring,Stakeholder Management,Quality Analysis and Required Educational Qualification is : Advanced/Higher Diploma
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Call Center Executive,Punjabi,Marathi,Bengali,Gujarati FOR GURGAON

Capital Placement Services

  • 0 - 6 yrs
  • 3.0 Lac/Yr
  • Gurgaon
CCE Call Center Executive Call Coordinator Call Center Trainer Call Center Manager Call Monitoring BDM Business Development Executive Walk in
Position: Call Center Executive - Financial Products SalesLocation: Gurgaon, IndiaJob Type: Full-timeKey Responsibilities:Outbound Sales Calls: Initiate outbound calls to prospective customers with the goal of promoting and selling various financial products.Product Knowledge: Develop a strong understanding of the financial products offered by the company, including but not limited to loans, insurance, investment plans, and credit cards.Customer Engagement: Build rapport with customers, understand their financial needs, and provide personalized solutions.Sales Targets: Meet or exceed daily and monthly sales targets by effectively pitching financial products and closing deals.Compliance: Adhere to all regulatory guidelines and internal policies while communicating information about financial products.Documentation: Ensure accurate and complete documentation for all sales transactions, adhering to company standards and procedures.Customer Follow-up: Conduct follow-up calls to ensure customer satisfaction, address any concerns, and explore opportunities for additional products or services.Market Research: Stay informed about industry trends, competitor products, and market conditions to provide valuable insights and enhance sales strategies.Qualifications and Skills:Education: Minimum of a Bachelor's degree in Business, Finance, or a related field.Experience: Proven experience in outbound sales, preferably in a call center environment. Experience in selling financial products is a plus.Communication Skills: Excellent verbal communication skills in English and Hindi. Ability to articulate product features and benefits clearly.Sales Skills: Strong sales and negotiation skills, with a track record of meeting or exceeding sales targets.Customer-Centric Approach: A customer-focused mindset with the ability to build and maintain strong relationships.Team Player: Ability to collaborate with team members and contribute to a positive
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Call Quality Analyst

Vaani Infosystem

  • 1 - 2 yrs
  • 3.5 Lac/Yr
  • Gurgaon
Call Quality Analyst Call Monitoring
1) Monitor inbound and outbound calls and emails.2) Performs call monitoring and provides trend data, quality reports, and feedback to the operation team.3) Participates in the design of call/email monitoring formats and qualitystandards.4) Perform other duties as assigned.
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Quality Analyst

Webrocks

Manual Testing Quality Monitoring QA-Quality Assurance Call Monitoring Quality Analysis Walk in
JOB DESCRIPTION QUALITY ANALYST-Audit Pre-recorded calls & live calls along with cross-checking the end-to-end details onrespective Tickets.Analyse quality process and procedure to ensure it meets process requirements.Meeting daily, weekly and monthly audits analysing short- and long-term development plans.Ensuring that the counsellors should follow proper pitch as per guidelines to meet minimum qualitystandards.Perform quality checks and perform Mock calls for freshers to improve performance.Providing periodic feedback to agents and to their reporting manager for scope of improvement.To identify gaps and rectify them by sharing feedback and conducting refresher sessions withagents to improve quality of calls.Closely monitoring quality parameters as per needs and share ideas to improve quality standards.Required Skills: -Should be well versed with MS Office (Word, Excel, PowerPoint) & Office 365.Should have excellent communication/Writing skills (Hindi and English is must)Good Analytical skills.Should have knowledge about all 7 QC Tools (Pareto, Histogram etcMin 1 yrs exp as QA ,Salary :- Upto-2.5 LPAComfortable with 24*7 Shifts with 6 days working culture & 1 rotational OffLocation :- Jaipur (work from office)
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Team Leader

Doxwell Ayurveda

  • 2 - 5 yrs
  • 3.0 Lac/Yr
  • Darya Ganj Delhi
Team Leader Operations Sales Coordinator Call Monitoring Basic Computer Knowledge
Responsibilities of candidates include: coordinate with team members basic computer knowledge able to handle phone calls.Interview Address also job location : 4939, 67/4, MADRAS HOUSE, OPP. GOLCHA CINEMA, BEHIND AXIS BANK, DARYA GANJ, NEW DELHI - 110002
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Quality Analyst

Caliber Consultant

  • 2 - 4 yrs
  • 5.0 Lac/Yr
  • Noida
Quality Monitoring QA-Quality Assurance Call Monitoring Quality Management Quality Analysis Quality Analyst Walk in
Outbound Sales ProcessCall audit, calculate the quality & find out the areas of improvement & highlights of achievement, Provide actionable insight and constructive feedback to call centre agents, relationship managers & team managers, Rate and rank the callers basis their performance, Publishing agent performance, quality reports & analysis to stakeholders & management, Ensure to improve the lead qualification %age of call centre and closure conversion %age of sales team, 2+ Years of experience in call auditing and quality analyst, Excellent communication, strong interpersonal skills and the ability to adjust & interact with all levels of personnel, Ability to drive adherence to the company enforce policies to ensure optimum performance Proficiency in MS Office (Excel, Word & PowerPoint)Upto 5 LPA CTC + Shuttle service (Transport) from Metro Station6 days working 9:30 am 6:30 pm (Mon- Sat)
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Quality Analyst

T & N Business Services Pvt Ltd

  • 2 - 4 yrs
  • 2.0 Lac/Yr
  • Gurgaon
Manual Testing Quality Monitoring QA-Quality Assurance Call Monitoring Quality Management Quality Analysis Quality Analyst Work From Home
Leading a team of QA and looking after their performance and management.To conduct audits as per defined guidelines and sampling.To ensure timely closure of feedbackTo create and publish regular audit reports with management and clients (daily, weekly, monthly) To identify process gaps, work with respective teams to fix gapsConduct Refresher sessions for Auditors to improve Quality.Lead error calibration sessions with internal or external stakeholdersTo drive process improvement initiatives.To conduct Quality related trainings, when neededEligibility Requirement:Min 2yrs experience in Team Lead Role (Quality)Should be well versed with G-Suite (Sheets/Doc/Slides/Forms etc)Should have excellent communication skills (written and spoken)Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis
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Quality Analyst

Rs Groups & Manpower Services

  • 0 - 3 yrs
  • 3.0 Lac/Yr
  • Faridabad
Manual Testing Quality Monitoring QA-Quality Assurance Call Monitoring Quality Management Manual Tester Walk in
Hiring for 50 Quality Analyst Jobs in Faridabad for Freshers,Required Educational Qualification is : Diploma, B.Tech/B.E with Good knowledge in Manual Testing,Quality Monitoring,QA-Quality Assurance,Call Monitoring,Quality Management etc.
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Quality Analyst

INTERFACE

  • 3 - 5 yrs
  • 6.0 Lac/Yr
  • Noida
Quality Monitoring QA-Quality Assurance Call Monitoring Quality Management Walk in
Designation : Quality Analyst (No.of positions-1)Company Name : Realty AssistantExp : 2 to 5yrsSalary :Best is industry Working Hours : 9.5 hrs ( including 1 hr break )Working Days : 6 days working (Day Shift)Office Location :Sector 126, NoidaDesired Candidate Profile :-Keen eye for Process enhancement, with knowledge and prior experiencing of call audits (Process Quality & Comm) -Excellent analytical skills-The ability to identify gaps and provide inputs to improve performance.-A strong will to contribute ,make positive and result oriented changes-Keen eye for detail coupled with analytical and problem solving abilities.-Good verbal and written communication skills.-Basic level knowledge on excel reporting-Assistance for continuous improvement-Providing trainings to agents on quality parameters , KRA's and expectations-Knowledge of quality audit toolsRole & Responsibilities :-Analysis/audits inbound/outbound calls, emails and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the CS support teams-Provides structured and timely recommendations; verbal and/or written feedback to the advisors-Performs mock calls with new joiners post-training to determine readiness for moving into support-Conduct Calibration sessions in sync with Delivery and QA team-Develop, Recommend and monitor corrective and preventive actions-Identify training requirements and coaching-Prepare Daily/Weekly reports-Develops and conducts briefing for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities.-Uses customer service expertise to assess existing practices and procedures for process improvement opportunities with all CS Support teams and sitesWFH TILL COVID THEN WORK FROM OFFICE
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