Quality Analyst

Webrocks

JOB DESCRIPTION QUALITY ANALYST-

 

Ø Audit Pre-recorded calls & live calls along with cross-checking the end-to-end details on

respective Tickets.

 

Ø Analyse quality process and procedure to ensure it meets process requirements.

Ø Meeting daily, weekly and monthly audits analysing short- and long-term development plans.

 

Ø Ensuring that the counsellors should follow proper pitch as per guidelines to meet minimum quality

standards.

Ø Perform quality checks and perform Mock calls for freshers to improve performance.

Ø Providing periodic feedback to agents and to their reporting manager for scope of improvement.

Ø To identify gaps and rectify them by sharing feedback and conducting refresher sessions with

agents to improve quality of calls.

 

Ø Closely monitoring quality parameters as per needs and share ideas to improve quality standards.

 

Required Skills: -

 

ü Should be well versed with MS Office (Word, Excel, PowerPoint) & Office 365.

 

ü Should have excellent communication/Writing skills (Hindi and English is must)

ü Good Analytical skills.

 

ü Should have knowledge about all 7 QC Tools (Pareto, Histogram etc

Min 1 yrs exp as QA ,

Salary :- Upto- LPA

Comfortable with 24*7 Shifts with 6 days working culture & 1 rotational Off

Location :- Jaipur (work from office)

Experience : 1 - 2 Years

No. of Openings : 10

Education : Professional Degree, Any Bachelor Degree

Role : Quality Analyst

Industry Type : Manufacturing / Production / Quality

Gender : [ Male / Female ]

Job Country : India