Quality Analyst

Webrocks

job description quality analyst-

 

Ø audit pre-recorded calls & live calls along with cross-checking the end-to-end details on

respective tickets.

 

Ø analyse quality process and procedure to ensure it meets process requirements.

Ø meeting daily, weekly and monthly audits analysing short- and long-term development plans.

 

Ø ensuring that the counsellors should follow proper pitch as per guidelines to meet minimum quality

standards.

Ø perform quality checks and perform mock calls for freshers to improve performance.

Ø providing periodic feedback to agents and to their reporting manager for scope of improvement.

Ø to identify gaps and rectify them by sharing feedback and conducting refresher sessions with

agents to improve quality of calls.

 

Ø closely monitoring quality parameters as per needs and share ideas to improve quality standards.

 

required skills: -

 

ü should be well versed with ms office (word, excel, powerpoint) & office 365.

 

ü should have excellent communication/writing skills (hindi and english is must)

ü good analytical skills.

 

ü should have knowledge about all 7 qc tools (pareto, histogram etc

min 1 yrs exp as qa ,

salary :- upto- lpa

comfortable with 24*7 shifts with 6 days working culture & 1 rotational off

location :- jaipur (work from office)

• Experience

  1 - 2 Years

• No. of Openings

  10

• Education

  Any Bachelor Degree, Professional Degree

• Role

  Quality Analyst

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office