1) Monitor inbound and outbound calls and emails.
2) Performs call monitoring and provides trend data, quality reports, and feedback to the operation team.
3) Participates in the design of call/email monitoring formats and quality
standards.
4) Perform other duties as assigned.
Experience
1 - 2 Years
No. of Openings
1
Education
Graduate
Role
Call Quality Analyst
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office