Quality Monitoring Job Vacancies in Delhi NCR

Hiring at Offshoot agency! Profile: Quality AnalystExperience: 1 Year or more Salary - 22k ctc to 23k ctc Location: Noida Sector5About the Role We are seeking a detail-oriented and analytical Quality Analyst (QA) to join our BPO team. The ideal candidate will be responsible for monitoring, evaluating, and improving the quality of customer interactions to ensure exceptional service delivery. You will work closely with operations, training, and management teams to drive performance excellence and customer Interested? Share your resume on jhasmriti9@gmail.com or 8882630187

We are Hiring for Civil Engineering in Noida Sector 63 C78 for Xyz Contractor Company Based in Noida

Job Role Quality AnalystExperience - min 6 months as QA or 1 year as Customer Support Executive in BPO Job DescriptionKey Responsibilities: Conduct audits of calls, emails, chats, and complaint audits. Identify gaps, share feedback with agents/teams, and suggest improvements. Maintain audit reports and highlight key findings for management. Provide coaching support to improve customer interactions and compliance. Ensure adherence to processes, policies, and regulatory standards.Requirements: Graduate degree or equivalent experience. Prior QA/auditing experience, preferably in BPO/customer service. Strong banking experience in customer service will be preferred. Good analytical, communication, and feedback skills. Detail-oriented with strong organizational and time management skills. Immediate joiners preferred.

Construction Planning,Quality Monitoring,Site Execution,Site Execution etc

CIVIL ENGINEER

We are looking for a highly motivated, well-spoken person who has tremendous phone skills and has the ability to close deals with ease. You will be working a majority of your time on the computer and phone making cold calls, taking inbound real estate sales calls and making outbound lead calls. We need someone who is able to convert calls and leads into qualified appointments and closed deals. If you are this person, and have the skill and know how to call a client into action, please contact us.Interested can pingPriyanka (HR)- 8840088055/8017522305Drop your cv at priyanka@jungleavengers.com

Were Hiring: Civil Engineer Location: Arthala, Ghaziabad Experience Level: [1-3 years] Employment Type: [Full-time]- We are seeking a talented Civil Engineer to join our forward-thinking team. If you are passionate about infrastructure development, we want to hear from you.Roles and Responsibilities:1. Project Planning: Design, plan, and oversee construction and maintenance of building structures and infrastructure.2. Site Supervision: Monitor construction activities to ensure compliance with design, specifications, and safety regulations.3. Quality Assurance: Conduct regular site inspections and ensure high-quality standards in materials and workmanship.4. Technical Reporting: Prepare and present project reports, budgets, timelines, and technical documentation.5. Cost Estimation: Estimate materials, equipment, and labor costs for projects and ensure projects remain within budget.6. Collaboration: Coordinate with architects, contractors, subcontractors, and other professionals to deliver projects efficiently.7. Problem-Solving: Identify and resolve technical challenges on-site.8. Regulatory Compliance: Ensure adherence to local building codes, environmental regulations, and safety protocols.Skills and Qualifications:- Bachelors degree or diploma in Civil Engineering or a related field.- 1-3 years of experience in civil engineering- Proficiency in engineering design software (e.g. AutoCAD, STAAD Pro.)- Strong analytical, problem-solving, and decision-making skills.- Excellent communication and teamwork abilities.- Knowledge of project management tools is a plus.Why Join Us?- Career growth opportunities and skill development programs.- Collaborative and supportive work environment.How to Apply:- Send your CV to [futuristicmediatrackers@gmail.com].Join our team and be part of an exciting journey toward success!

Key Responsibilities:Team Management & Performance Monitoring:Oversee daily operations of the inbound team to ensure team members meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction, and issue resolution.Regularly monitor team productivity and performance, providing real-time feedback and assistance to agents as needed.Conduct one-on-one sessions with agents to review individual performance, address any concerns, and set clear goals for improvement.Implement strategies to optimize call center workflows and ensure consistent service quality.Attendance & Scheduling:Monitor and manage team attendance, ensuring adequate coverage at all times.Address attendance issues in a timely and professional manner.Coordinate shift schedules to ensure alignment with business needs while maintaining optimal team performance.Reporting & Analytics:Generate and review daily call reports, ensuring all metrics are captured accurately.Perform call analysis to identify trends, strengths, and areas for improvement.Use Excel (VLOOKUP, Pivot Tables, SUMIF, IF formulas, etc.) to analyze data and produce actionable insights that help improve team performance.Ensure 100% call tagging in CRM systems to maintain accurate customer interaction records.Training & Development:Provide ongoing training and refresher courses for underperforming agents, ensuring continuous improvement.Develop and execute personalized action plans to help agents meet performance expectations.Motivate and inspire team members to improve their skills, productivity, and customer service capabilities.

Quality Manager- Sheet Metal/ Genset industriesExperience - 5-6 Years minimum1 VacanciesSalary- Negotiable Location - Noida Must have key skillsQuality Monitoring, QMS,Quality Management, Sheet Metal, Quality SystemsJob description- Candidate should have Exp. Sheet Metal/automobile industry. Mandatory: [Press shop, Welding shop,]Must have good knowledge & Working experience in All Documentation.DepartmentQuality RoleQA / QC ManagerRole categoryProduction & ManufacturingEmployment typeFull Time, PermanentEducationB.Tech/B.E. in Mechanical, Diploma in Mechanical Share cv Below mail Idhr@saiautoindustries.in

Looking for civil site supervisor

Job DescriptionKey Responsibilities:Project Management: Lead and manage the execution of service contract received from customers from initiation to completion, ensuring timely delivery and adherence to quality standards.Customer Delight and Relationship Management: Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.Team Leadership: Supervise, mentor, and develop a team of service professionals, fostering a culture of excellence and continuous improvement.Operational Efficiency: Develop and implement processes to enhance operational efficiency, reduce costs, and improve service delivery. Quality Assurance: Ensure all service activities comply with industry standards, safety regulations, and company policies.Resource Management: Allocate resources effectively, including personnel, equipment, and materials, to ensure project success.Performance Monitoring: Track project performance using appropriate tools and techniques, providing regular updates to senior management.Problem Solving: Identify and resolve issues that arise during project execution, mitigating risks and ensuring minimal disruption to service delivery.Skills:Strong leadership and team management abilities.Excellent Project Management and Organizational skillsSuperior Communication and interpersonal skillsIn depth knowledge of LV and MV Switchboards systems and componentsKnowledge of safety standards for execution in electrical projectsOn hand experience of SAP, ERP and MS Office tools.Required Qualifications and experienceEducation: Bachelor's degree in Electrical EngineeringExperience: Minimum of 8-12 years of experience in service execution or project management within the electrical manufacturing industry.Knowledge: In-depth knowledge of the electrical switchboard industry and its services.

We are looking for 2 Quality Executive Posts in , with deep knowledge in Quality Monitoring,QA-Quality Assurance,Medical Transcription,Call Monitoring,Stakeholder Management,Quality Analysis and Required Educational Qualification is : Advanced/Higher Diploma

1) Monitor inbound and outbound calls and emails.2) Performs call monitoring and provides trend data, quality reports, and feedback to the operation team.3) Participates in the design of call/email monitoring formats and qualitystandards.4) Perform other duties as assigned.

JOB DESCRIPTION QUALITY ANALYST-Audit Pre-recorded calls & live calls along with cross-checking the end-to-end details onrespective Tickets.Analyse quality process and procedure to ensure it meets process requirements.Meeting daily, weekly and monthly audits analysing short- and long-term development plans.Ensuring that the counsellors should follow proper pitch as per guidelines to meet minimum qualitystandards.Perform quality checks and perform Mock calls for freshers to improve performance.Providing periodic feedback to agents and to their reporting manager for scope of improvement.To identify gaps and rectify them by sharing feedback and conducting refresher sessions withagents to improve quality of calls.Closely monitoring quality parameters as per needs and share ideas to improve quality standards.Required Skills: -Should be well versed with MS Office (Word, Excel, PowerPoint) & Office 365.Should have excellent communication/Writing skills (Hindi and English is must)Good Analytical skills.Should have knowledge about all 7 QC Tools (Pareto, Histogram etcMin 1 yrs exp as QA ,Salary :- Upto-2.5 LPAComfortable with 24*7 Shifts with 6 days working culture & 1 rotational OffLocation :- Jaipur (work from office)

We have vacant of 5 Quality Analyst Jobs in Gurugram / Gurgaon, Haryana and Work from Home. Experience Required : 6 Years Educational Qualification : B.Tech/B.E, M.Tech Skill Manual Testing, Quality Monitoring, QA-Quality Assurance, Quality Analysis etc.,

Product TestingAuditingQuality Control & Quality Assurance ( 7 QC Tools, Root Cause Analysis, QMS,IATF,VSA audit Knowledge , Safety, OHSAS, Lean Manufacturing. ISO 9001:2015 etc etc.)Problem SolvingProduct lay oute inspection Knowledge

Responsibilities of candidates include: Manage all quality-related activities Review process control plan, drive quality issues to root cause corrective actions and improvement, track quality performance* touch-up on the product if required Assist in developing quality goals and improvement plans.* Manage inventory

Job Responsibilities:1. Good knowledge in manual testing through test case estimation, test casepreparation and test reporting.2. Design & develop test cases based on available requirement specifications and verification plans, execute tests cases.3. Good to have knowledge in both Web application and Mobile applicationtesting, test management tool, defect management tool, and test metrics.4. Extensive knowledge and hands-on on Database and API testing.5. Hands-on experience and in-depth knowledge of agile methodology6. Experience in planning and reporting activities ( Effort estimation, ROI, etc.)7. Knowledge of security and performance testing would be a huge plus.Requirements:1. Excellent communication (both oral and written) is a must.2. Proficient using Selenium Web Driver.3. Hands-on experience in using an automation framework

Outbound Sales ProcessCall audit, calculate the quality & find out the areas of improvement & highlights of achievement, Provide actionable insight and constructive feedback to call centre agents, relationship managers & team managers, Rate and rank the callers basis their performance, Publishing agent performance, quality reports & analysis to stakeholders & management, Ensure to improve the lead qualification %age of call centre and closure conversion %age of sales team, 2+ Years of experience in call auditing and quality analyst, Excellent communication, strong interpersonal skills and the ability to adjust & interact with all levels of personnel, Ability to drive adherence to the company enforce policies to ensure optimum performance Proficiency in MS Office (Excel, Word & PowerPoint)Upto 5 LPA CTC + Shuttle service (Transport) from Metro Station6 days working 9:30 am 6:30 pm (Mon- Sat)

Leading a team of QA and looking after their performance and management.To conduct audits as per defined guidelines and sampling.To ensure timely closure of feedbackTo create and publish regular audit reports with management and clients (daily, weekly, monthly) To identify process gaps, work with respective teams to fix gapsConduct Refresher sessions for Auditors to improve Quality.Lead error calibration sessions with internal or external stakeholdersTo drive process improvement initiatives.To conduct Quality related trainings, when neededEligibility Requirement:Min 2yrs experience in Team Lead Role (Quality)Should be well versed with G-Suite (Sheets/Doc/Slides/Forms etc)Should have excellent communication skills (written and spoken)Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis