Quality Monitoring Job Vacancies in Bangalore

The Civil Engineer at TATA STEEL in Bangalore, India, will be responsible for designing, implementing, and overseeing construction projects. Key responsibilities include conducting site investigations, analyzing data, preparing reports, and ensuring projects meet safety regulations. The role requires strong problem-solving skills, attention to detail, and the ability to work effectively in a team. Candidates should have a graduate degree in civil engineering and 0-6 years of experience in the field. Proficiency in CAD software and knowledge of construction methods and materials are essential for this position. The ideal candidate will be self-motivated, deadline-driven, and possess excellent communication skills to work collaboratively with project teams and stakeholders.NOTE : AFTER SHAREING YOUR CV ON WHATSPP THEN CALL ME 9493236090

We have vacant of 1 Civil Engineer Job in Bangalore for Freshers Educational Qualification : B.E Skill Material Management, Construction Planning, Boq Preparation, Site Supervision, Autocad, Tender Preparation, Quality Monitoring, Valuation Analysis, Civil 3D, Construction, Civil Construction, Problem Solving, Site Execution, Building Construction etc.

Industrial experience required.Auto cad,BOQ and quotation preparation, Site supervision, All civil, structure and roof related works

About the Role:We are seeking a highly skilled and motivated Civil Engineer to join our team at Maconsys ventures. The ideal candidate will have experience in designing, planning, and overseeing construction projects, with a focus on delivering high-quality results on time and within budget. You will work closely with other engineers, architects, and project managers to ensure all civil engineering projects meet safety standards, regulatory requirements, and client expectations.Key Responsibilities:Plan, design, and oversee construction projects, ensuring that they are completed on time, within scope, and within budget.Conduct feasibility studies, site inspections, and environmental assessments to gather data for project design and planning.Prepare detailed engineering reports, specifications, and technical drawings.Collaborate with architects, contractors, and other engineers to integrate civil designs with other disciplines.Ensure all designs comply with local building codes, zoning laws, and safety standards.Provide technical guidance and supervision to junior engineers and site personnel.Manage project timelines, budgets, and resources, ensuring efficient allocation and minimizing risks.Participate in the bidding process and assist with project estimation.Conduct quality control and risk management on-site, identifying potential issues and resolving them.Coordinate the procurement of materials and liaise with suppliers and vendors.Review and approve work submitted by contractors and ensure project deliverables meet quality standards.Requirements:Bachelors degree in Civil Engineering or a related field.years of professional experience in civil engineering (experience in specific areas, such as structural, transportation, or environmental engineering, depending on your needs).Strong proficiency in engineering design software (AutoCAD, Civil 3D, Revit, etc.).Knowledge of civil engineering principles, construction methods.

Fixed Day Shift: The process has fixed day shift timings. Call Monitoring/Auditing: Conduct thorough call monitoring/auditing for customer care agents, providing detailed feedback on monitored calls.Parameter Evaluation: Evaluate agents on various parameters, including call greeting, professionalism, communication skills, and process knowledge.Language Proficiency: Understand conversations in English, Hindi, or regional languages (Kannada, Tamil, Malayalam, Telugu, Marathi, Gujarati, etc.) and provide relevant feedback.Scoring and Documentation: Fill out call auditing forms with accurate scores for assessed parameters.7QC Tools Knowledge: Demonstrate proficiency in using 7QC Tools like Pareto charts and histograms.Root Cause Analysis (RCA) Analysis: Perform detailed Root Cause Analysis (RCA) and ACPT Analysis for call audits. Agent, Customer, Process, and Technology (ACPT) Analysis: Perform detailed Agent, Customer, Process, and Technology (ACPT Analysis) to identify the cause of customer dissatisfaction on the call.Fatal and Non-Fatal Errors: Possess in-depth knowledge of fatal and non-fatal errors while auditing the calls.Call Calibration Sessions: Actively participate in call calibration sessions to ensure consistency in qualityassessments.

JOB DESCRIPTION QUALITY ANALYST-Audit Pre-recorded calls & live calls along with cross-checking the end-to-end details onrespective Tickets.Analyse quality process and procedure to ensure it meets process requirements.Meeting daily, weekly and monthly audits analysing short- and long-term development plans.Ensuring that the counsellors should follow proper pitch as per guidelines to meet minimum qualitystandards.Perform quality checks and perform Mock calls for freshers to improve performance.Providing periodic feedback to agents and to their reporting manager for scope of improvement.To identify gaps and rectify them by sharing feedback and conducting refresher sessions withagents to improve quality of calls.Closely monitoring quality parameters as per needs and share ideas to improve quality standards.Required Skills: -Should be well versed with MS Office (Word, Excel, PowerPoint) & Office 365.Should have excellent communication/Writing skills (Hindi and English is must)Good Analytical skills.Should have knowledge about all 7 QC Tools (Pareto, Histogram etcMin 1 yrs exp as QA ,Salary :- Upto-2.5 LPAComfortable with 24*7 Shifts with 6 days working culture & 1 rotational OffLocation :- Jaipur (work from office)

Monitoring calls Checking the call qualityQuality toolsCall AuditingTraining on calls script

ROLE AND RESPONSIBILITIES Monitors calls/ transactions to gauge the health of the process and shares feedback withUnit Heads/Team Leaders Root cause analysis of process deviations, action plan development and resolution. Handle & Resolve escalated calls/issues and requests from internal and external sources Use excel data analysis and knowledge of the customer experience to prioritize criticallyimprovement initiatives. Replicate best practices from other locations/processes to improve process performance Coordinates with operations to achieve positive quality outcomes and at the same timeunderstanding business dynamics. This position is responsible for conducting quality checks to assess the health of thebusiness. Analyst is also required to act as a Subject Matter Expert for the team. He/sheshould endeavour to minimize negative customer experiences and should highlight issuesthat could lead to the same Monitor process adherence by comparing each task against specifications outlined in SOPsand using fair judgment in understanding instructions provided by the Subject MatterExperts, managers, or SOPs Analyze and approve daily transactions.Job Title: PIA AnalystDepartment/Group: Process Improvement andAdherenceExperience Min 1year relevant experience in QA Process insights documentations. Contribute scorecard analysis and conclusions to weekly, monthly, and quarterly businessreview documents. Communicate with stakeholders on process quality issues. Perform repetitive tasks that will require the individual to make judgment-based decisionsbased on guidelines provided in the standard operating procedures (SOPs) Ensure compliance in all contractual /regulatory requirements and standard procedures andpolicies Establish / Maintain / Drive Quality Management system for the account. Ensure appropriate corrective/preventive actions are taken for process improvement

This Position will develop and implement quality assurance standards and measures for the digital commerce. This role is primarily focused on the eCommerce platform.Responsibilities: Create comprehensive and scalable software quality assurance project plans for digital commerce. Perform functional, compatibility, data integrity testing Interpret project specifications (requirements, architecture, functionality, and design) and determine scope of test cases needed to effectively validate features Develop and maintain detailed test design, test plan, test cases, test scripts, and traceability Proactively work with cross functional teams to define and understand functional & non-functional requirements Track and report in detail all defects and fixes Effectively and proactively communicate status and coordinate cross functional meetingsScope: Re-platform of the existing website This will be a new platform that will integrate with some of their existing systems.Experience: 5+ years of IT software testing/quality assurance experience 3 years experience specific to Ecommerce testing/quality assurance Experience working in an Agile environment Understanding of HTML, SCSS, JSON, JQuery, XML, Node.js, Javascript, Git and Ajax Knowledge of collaboration tools such as Atlassian (Jira, Confluence, BitBucket) Experience in SaaS environment preferred Knowledge of Google Analytics, Google Tag Manager, a plus Expert attention to technical detail Demonstrated commitment to quality, including testing and validation Adept at reading, writing and interpreting technical documentation and procedure manuals Ability to communicate effectively in English, both verbally and written with staff and end users of all levels