Quality Analyst

Caliber Consultant

Outbound Sales Process

Call audit, calculate the quality & find out the areas of improvement & highlights of achievement, Provide actionable insight and constructive feedback to call centre agents, relationship managers & team managers,

Rate and rank the callers basis their performance, Publishing agent performance, quality reports & analysis to stakeholders & management,

Ensure to improve the lead qualification %age of call centre and closure conversion %age of sales team,

2+ Years of experience in call auditing and quality analyst,

Excellent communication, strong interpersonal skills and the ability to adjust & interact with all levels of personnel,

Ability to drive adherence to the company enforce policies to ensure optimum performance Proficiency in MS Office (Excel, Word & PowerPoint)

Upto 5 LPA CTC + Shuttle service (Transport) from Metro Station

6 days working 9:30 am 6:30 pm (Mon- Sat)

Experience : 2 - 4 Years

No. of Openings : 100

Education : Any Bachelor Degree

Role : Quality Analyst

Industry Type : Manufacturing / Production / Quality

Gender : [ Male / Female ]

Job Country : India