Call Center Fresher Jobs in Thaltej

Responsibilities: Outbound Calls II Good Communication Inform customers about the company's products and offers Manage outbound customer calls in a timely manner Generate leads that develop into new customers Identify customer's needs and convince the customer to buy the product

There is vacancy for tele caller in our company right now

OUTBOUND TELECALLING

Achieving Sales Target Co-ordination with all departments within the organization to meet the customer requirements Proactively following up with leads generated by Sales Team Answering the potential customers questions and sending additional information on email or any other media suggested by customer Updating self with upgraded products & services of the company Managing the database to a high degree of accuracy to ensure targeted marketing activity to generate new business Strong follow-up with team members & Clients Keeping track of leads in order to ensure sales opportunities & business Updating CRM software on a regular basis with data & facts Inviting potential customers to marketing events / experience centers Keeping records of all sales activity, including information about potential clients, previous discussions with clients about their needs and information resulting in sales Taking care of customer needs and coordinating with respective department to ensure that ordered goods are delivered on time Providing customers with product recommendations based on their needs and requirements Arranging meetings, demoing and explaining product features to customers, pursuing sales inquiries made by prospective clients via website, chats, emails, and incoming calls Creating and maintaining a sales pipeline that reflects the sales process and prospects.

The call center is your enterprises lifeblood. Providing a positive customer contact experience is critical to your business success. Ensure you prioritize call center customer satisfaction with these six strategies to enhance agent-customer interactions.

Maintaining the required login hours. Receiving inbound calls/Chat/invoices of customers or do out calls, as per the campaign specific SLA. Documenting all calls with regards to the customers query accurately in respective software. Relevant knowledge of product and processes. Provide quality customer service on every call. Identify the needs of customers, resolve issues, and provide solutions on call. To appear for refresher training. To take every feedback from team coach/team leaders and Quality team in a positive manner for purposes of improving customer skills. Ensure to follow the call quality script provided by the company for uniformity.

Loan recovery calling, Excellent communication and interpersonal skills.Persuasion and negotiation abilities.Patience and empathy.Basic computer and data entry skills.Problem-solving mindset.Time management and organizational skills

Job Description:We are currently seeking a dynamic and versatile individual to join our team as a Telecaller. This role is not just limited to traditional telecalling duties but also extends to managing our social media accounts and assisting with link-building for SEO purposes. While prior experience in social media and SEO is not required. We provide comprehensive training in these areas to equip you with the necessary skills. As a Telecaller, you will be responsible for making outbound calls to prospective customers to generate leads, qualify opportunities, and schedule appointments. You will also be responsible for providing customer support and answering questions about our products and services.Qualifications:Excellent communication skills, both verbal and written.Basic understanding of sales principles and customer service practices.Familiarity with social media platforms and enthusiasm for social media marketing.Basic knowledge of SEO and link building is a plus, but not mandatory.Strong organizational and multitasking abilities.Training:Comprehensive training in social media management and SEO link building will be provided to ensure you are well-equipped for these aspects of your role.

Conduct outbound calls to prospective customers to promote company products or services and generate sales leads.Engage with potential and existing customers to understand their needs and provide appropriate solutions or information.Persuade customers to purchase products or services by demonstrating the benefits and resolving any queries.Convert leads into confirmed sales by effectively following up and closing deals.Maintain regular follow-up with existing and potential customers through calls and emails.Accurately update customer information and call details in the CRM system.Provide feedback to the sales manager on market trends, customer preferences, and competitor activities.Ensure adherence to company policies and procedures during all interactions with customers.Handle customer inquiries, complaints, and objections in a professional and courteous manner.Work closely with the sales team to achieve sales targets and expand the customer base.Stay up-to-date with product knowledge, sales techniques, and industry trends to improve sales performance.

TelecallerReports To: Sales ManagerJob Decrepitation:We are seeking a highly motivated and sales-oriented Telecaller to join our dynamic team. As a Telecaller, you will be responsible for making outbound calls to prospective customers to generate leads and sales. You will also be responsible for answering inbound calls and providing excellent customer service.Responsibilities:Make outbound calls to prospective customers to generate leads and salesAnswer inbound calls from customers and provide excellent customer serviceQualify leads and schedule appointments for sales representativesProvide product and service information to potential customersOvercome objections and close salesMaintain accurate records of all calls and interactionsFollow up with potential customers to nurture leadsAttend weekly sales meetings to review performance and goalsQualifications:High school diploma or equivalentExcellent communication and interpersonal skillsAbility to work independently and as part of a teamStrong sales and customer service skillsProficient in Microsoft Office SuiteExperience with sales and lead generation software a plusBenefits:Competitive salary and benefits packageOpportunity to earn performance-based bonusesTraining and development opportunitiesChance to work in a fast-paced and dynamic environmentSalary:- 10k to 19k based on your skill and talent in the interview. ( Target Achievement Commission )Job Timing:- 10 am to 7 pm