BPO Manager Graduate Experience Jobs in Coimbatore

JOB FUNCTIONDirect/Manage/Supervise technical team to support multiple datacenters and office networksServing as the primary contact for offshore operational supportOwn management of operational efficiencyRecruits, mentors, and builds an effective organization in support of the network operationFacilitate onboarding of new network deliveries to operationsKnowledgeable and lead cross functional teams through projects with competing prioritiesServe as escalation point for proactively research and troubleshootImplement and maintain quality control measuresAccountable for Epsilon network operationsAccountable for resolving all project level, cross-functional and escalationsManage client expectations for data communications connectivity and related services to Epsilon products and applications, throughout project(s) lifecycleHigh organizational skillsAbility to handle multi-tasks, prioritize and meet deadlinesAbility to work efficiently and productively with minimal direction or guidanceCapable of exercising extreme discretion and independent judgmentAbility to communicate, both verbally and written, with a high level of confidencePerform basic support concepts such as ticketing systems, root cause analysis and task prioritizationMaintains operational excellence in the ITIL service delivery processes and framework

Call Center Operations Manager Job Responsibilities Recruits, selects, hires, and trains new call center personnel and prepares them to respond to customer questions and complaints. Prepares call center performance reports by collecting and analyzing call agents data. Evaluates individual performance reviews and overall team effectiveness with upper management. Helps call agents with challenging customer service issues. Monitors team performance and provide tools if necessary. Determines call center operational strategies by evaluating team results and objectives. Maintains and improves call center operations by monitoring system performance and identifying and resolving problems. Presents monthly and annual call center action plans and objectives.Call Center Operations Manager Qualifications and Skills Excellent understanding of technology, software applications, and phone and computer systems Advanced customer focus and customer service skills Exceptional training and coaching skills to motivate employees Great verbal and written communication skills Ability to remain calm and in control of a situationEducation and Experience Requirements Any Degree or Equivalent 4+ years experience working in a call center

Building & maintaining profitable relationships with key customers.