Key Responsibilities:1. Process Ticket Sales: Handle inquiries and bookings for air travel tickets from customers.- Assist customers in selecting the best flights, seat availability, and fare options.2. Provide Customer Service: Address customer queries, resolve issues, and provide assistance related to air travel.- Ensure customer satisfaction by offering reliable and accurate information on flight schedules, policies, and procedures.3. Manage Reservations: Make, modify, and cancel flight reservations as per customer requests.- Coordinate with airlines to secure the desired booking and ensure that reservations are accurately recorded.4. Coordinate with Airlines: Communicate with airlines to check for flight availability, pricing, and make bookings.- Collaborate with airline representatives to resolve issues related to bookings, refunds, and cancellations.Required Skills and Expectations:1. Good Communication Skills: Ability to effectively communicate with customers to understand their requirements and provide assistance.2. Attention to Detail: Keen eye for detail to accurately process bookings, reservations, and other travel-related requests.3. Basic Computer Skills: Proficient in using computer systems to access booking platforms, enter data, and manage reservations.4. Customer Focus: Strong customer service orientation to ensure that customer queries and issues are promptly addressed and resolved.5. Adaptability: Ability to work in a dynamic and fast-paced environment, handling multiple tasks simultaneously while maintaining professionalism.