- Help customers via chat or email to ensure they have the best possible experience (most teammates tend to speak to 40+ customers every day).- Help clients identify their ideal flight bookings based on their suggestions and requirements.- International voice process for Airline Reservations and Sales.- Regularly maintain a good relationship with our customers.- Provide end to end service while organizing a trip for booking the flight tickets & creating the itinerary.- Negotiate any customization or modifications requested and accommodate to the best level possible.- Resolve any problem that arises regarding the trip for the customer.- Regularly update a database containing client details and their travel information.- Reach the sales and revenue targets.- Stay up to date on domestic and international travel trends.- Prior experience as a travel agent would be an added advantage.- Basic knowledge of multiple global distribution systems (GDSs) and a variety of internal tools and systems to quote, exchange and refund airline tickets.