Telecalling Executive Work From Home Jobs in Kannur

Job Overview:We are seeking enthusiastic and dedicated Customer Service Representatives to join our growing team. The ideal candidates will handle inbound and outbound calls, effectively manage customer inquiries, provide excellent service, and meet or exceed client expectations. You will be representing multiple clients, so adaptability and professionalism are key.Responsibilities:- Handle inbound and outbound calls professionally for multiple clients across different industries.- Understand client products, services, and processes to provide accurate and relevant information to customers.- Respond to customer inquiries, resolve issues, and provide solutions in a timely manner.- Follow scripts and guidelines provided by clients to ensure consistency and quality in communication.- Achieve daily, weekly, and monthly targets for call handling, customer satisfaction, and sales (where applicable).- Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.- Collaborate with team members and supervisors to continuously improve service delivery and meet performance goals.Languages:- English- Malayalam

Daily tasksMalayalam speaking is must- Focus daily on customers from 1 area.- Call customers using the numbers given on the portal for that specified area.- Insist and guide customers to placed order through the Conektr Business app, otherwise punch orders manually at the backend.- Send general broadcast to all customers for the daily offers every day from Conektr messenger.- All products prices are available on app and portal and the broadcast template should be designed accordingly.- On contacting the customer collect customers WhatsApp numbers to add-up to future broadcasting list.- Report daily on following thingso Number of customers contacted.o Customer wise outcome of each call-(ordered or not ordered : if order is punch manually then reason for retailer not placing order on the app : if not ordered then reason for not ordering)