Telecalling Executive Fresher Jobs in Virugambakkam

We are looking for enthusiastic Telecaller Staff to join our team in Virugambakkam, Chennai. This is a full-time role suitable for candidates with 0 to 1 year of experience, preferably those who have completed their 10th grade.Key Responsibilities:1. **Making Calls**: You will reach out to potential customers, introducing them to our services and products. Clear communication will help you convey our message effectively.2. **Customer Assistance**: You are expected to answer customer queries and provide them with information. Understanding customer needs will allow you to offer suitable solutions.3. **Data Entry**: After each call, you will need to accurately record customer interactions and details in our database. This helps ensure that all information is organized and up-to-date.4. **Follow-ups**: You will follow up with leads and previous customers to maintain relationships. Continuous engagement is key to encouraging customers to use our services.Required Skills and Expectations:Candidates should have good communication skills in English and Tamil, both spoken and written. It is important to be friendly and approachable when speaking with customers. Basic computer knowledge is also necessary for data entry tasks. A positive attitude and willingness to learn are essential, as you will be new in this role. Being able to work in a team and adapt to a fast-paced environment will contribute to your success in this position.

Designation : TelecallerIndustry : Real EstateMake outbound calls to potential buyers and respond to inbound inquiries.Explain property features, pricing, and payment plans clearly to prospective clients.Generate qualified leads and schedule site visits for the sales team.Maintain and update the customer database and call records regularly.Follow up with clients to maintain engagement and encourage conversions.Coordinate with the sales and marketing teams to achieve weekly and monthly targets.Provide feedback and insights on customer needs and preferences.

Making calls: Making outbound calls to potential customers to promote products or services, or handling incoming calls from customers Explaining products: Explaining the features, benefits, and pricing of products to customers Persuading customers: Persuading customers to make purchases or schedule appointmentsCustomer service: Handling customer inquiries or complaints, and resolving customer issuesRecord keeping: Maintaining accurate records of customer interactions in a databaseFollowing up: Following up with customers to provide new products or services, and documenting customer feedback Building relationships: Building and maintaining positive relationships with future prospectsTelecallers should have excellent verbal communication and persuasion skills, as well as good listening and customer handling skills. They should also be able to handle pressure

JOB RESPONSIBILITES ;* MANAGE OUTBOARD CALLS IN A TIMELY MANNER. * FOLLOW COMMUNICATION '' SCRIPTS '' WHEN HANDLING DIFFERENT TOPICS .* IDENTIFY CUSTOMER NEEDS , CLARIFY INFORMATION RESEARCH EVERY ISSUE AND PROVIDE SOLUTION AND/OR ALTERNATIVES .* SEIZE OPPORTUNITIES TO UPSELL PRODUCTS WHEN THEY ARISE .* BUILD SUSTAINABLE RELATIONSHIPS AND ENGAGE CUSTOMERS BY TAKING THE EXTRA MILE .* KEEP RECORDS OF ALL CONVERSATIONS IN OUR CALL CENTER DATABASE IN A COMPREHENSIBLE WAY .* MEET PERSONAL /TEAM QUALITATIVE AND QUANTITATIVE TARGETS. REQUIREMENTS AND SKILLS * PREVIOUS EXPERIENCE IN A CUSTOMER SUPPORT ROLE . * TRACK RECORD OF OVER - ACHIEVING QUOTA .* STRONG PHONE AND VERBAL COMMUNICATION SKILLS ALONG WITH ACTIVE LISTENING .* CUSTOMER FOCUS AND ADAPTABILITY TO DIFFERENT PERSONALITY TYPES.* ABILITY TO MULTI-TASK ,SET PRIORITIES AND MANAGE TIME EFFECTIVELY .* HIGH SCHOOL DEGREE .