Telecaller Graduate Jobs in Guwahati

The Service Coordinator manages service tasks, coordinates with technicians and customers, and ensures timely service delivery.Key ResponsibilitiesSchedule and assign service requests to techniciansEnsure timely installation, maintenance, and repair of automotive instrumentsAct as the main point of contact for service-related queriesMaintain accurate records of service activitiesCoordinate with service engineers and field staffProvide job details, materials, and instructionsWork with the inventory team to ensure required parts are in stock

- Make outbound calls to prospective students and individuals interested in aviation training programs.- Generate leads through cold calling, referrals, and following up on inquiries from various sources (online, walk-ins, etc.).- Provide accurate and up-to-date information to prospects about available aviation courses, eligibility criteria, admission procedures, and career opportunities in aviation.- Schedule appointments for prospective students to visit the campus or have one-on-one consultations with academic counselors.- Build and maintain relationships with leads and students, ensuring excellent customer service and engagement throughout the inquiry process.- Maintain and update records of all calls made, including contact information, feedback, and follow-up actions, using CRM software or internal systems.- Follow up with enrolled students to ensure they have received all necessary information regarding their courses, schedules, and training requirements.- Achieve assigned sales or lead conversion targets through proactive calling, effective communication, and persistence in converting prospects into students.- Gather feedback from students and prospects to understand their needs, challenges, and motivations, helping the institution tailor its offerings.- Address concerns or complaints from prospective students about the institution or courses, providing clear, professional, and helpful responses.- Represent FLY HIGH AVIATE in a professional and positive manner on every call, ensuring that the institutions reputation for excellence in aviation training is upheld.- Stay updated on the latest developments in aviation training programs, courses, certification processes, and industry trends to provide accurate and relevant information.- Collaborate with other telecallers, marketing teams, and counselors to develop effective outreach strategies and improve lead conversion.- Effectively manage the companys phone systems or telecommunication software,