Telecaller Graduate Fresher Jobs in Guwahati

- Handle incoming and outgoing calls to customers, providing detailed information about products, services, promotions, and offers.- Address customer inquiries, resolve complaints, and provide solutions in a professional and courteous manner.- Generate leads by reaching out to potential customers, including past clients and new prospects.- Build and maintain long-term relationships with customers to foster brand loyalty.- Update and maintain customer databases with accurate information for future communications.- Stay updated on the latest product lines, pricing, and features to accurately inform customers.- Assist the sales team by scheduling appointments or passing on customer details for in-store visits.- Process customer orders and payments over the phone, ensuring all details are accurately recorded.- Schedule customer appointments for personal shopping experiences or consultations with jewellery experts.- Gather and record customer feedback to help improve services and products.- Meet daily, weekly, or monthly sales targets and document calls made, customer interactions, and sales results.- Ensure that all customer interactions and sales are in compliance with the companys policies and regulations.- Handle customer complaints professionally and effectively, working to resolve issues promptly.- Keep abreast of market trends, customer preferences, and competitor offerings to adapt sales approaches accordingly.

- Customer Inquiries: Handle inbound and outbound calls to respond to customer inquiries regarding services offered (cooking, child care, housekeeping, etc.), ensuring that customers receive accurate information.- Service Promotion: Promote and explain various domestic services to potential customers, providing details on pricing, packages, and special offers.- Booking and Scheduling: Assist customers in booking services, scheduling appointments, and confirming bookings, while ensuring the availability of service providers (e.g., caregivers, chefs, housekeepers).- Issue Resolution: Address customer complaints or concerns in a timely and professional manner, striving to provide quick solutions and ensuring high customer satisfaction.- Data Entry and Record Keeping: Maintain detailed records of customer interactions, feedback, service requests, and bookings in the companys database.- Follow-up Calls: Conduct follow-up calls with customers post-service to ensure satisfaction and gather feedback for service improvement.- Updating Customers: Inform customers about any changes to scheduled services, delays, or cancellations, ensuring clear communication at all times.- Sales Targets: Achieve monthly or quarterly sales targets by converting leads into successful bookings and upselling additional services where appropriate.- Client Relationship Building: Build and maintain strong, positive relationships with both new and existing clients to encourage repeat business and enhance client retention.- Promote Safety and Hygiene Standards: Ensure customers are informed about the safety, hygiene, and qualifications of the service providers, building trust and ensuring reliability in services like child care and cooking.- Collaboration with Field Staff: Work closely with the domestic service providers to ensure customer requirements are met effectively and efficiently.