Telecaller Female Graduate Jobs in Guwahati

The Service Coordinator manages service tasks, coordinates with technicians and customers, and ensures timely service delivery.Key ResponsibilitiesSchedule and assign service requests to techniciansEnsure timely installation, maintenance, and repair of automotive instrumentsAct as the main point of contact for service-related queriesMaintain accurate records of service activitiesCoordinate with service engineers and field staffProvide job details, materials, and instructionsWork with the inventory team to ensure required parts are in stock

- Respond to inbound calls and queries from prospective customers regarding Frankfinn's services, training programs, and aviation courses.- Provide detailed information about various aviation-related services, including air hostess training, pilot programs, customer service, and other courses offered by the company.- Identify and qualify potential leads from incoming calls, walk-ins, and online inquiries.- Follow up with leads through regular calls, emails, or messages to convert them into enrollments.- Actively promote Frankfinns offerings (aviation-related programs, training, and services) to prospective clients.- Help in achieving sales targets and goals through customer interaction and providing product knowledge.- Assist customers with course registrations, documentation, and any general queries they may have regarding the company's offerings.- Build and maintain strong customer relationships to enhance retention and repeat business.- Maintain accurate records of all customer interactions, transactions, and feedback.- Collect customer feedback and insights to understand market trends and improve services.- Work closely with the sales and training teams to ensure smooth communication and alignment of customer queries with relevant departments.- Maintain professionalism while representing the Frankfinn brand, ensuring all customer interactions align with company standards and values.- Stay updated with the latest offerings, aviation industry trends, and training modules to accurately inform potential customers.- Meet or exceed daily, weekly, and monthly call and conversion targets, contributing to the company's overall business growth.