Key Responsibilities:Handle incoming customer inquiries via calls, emails, or in-personProvide accurate information about products and servicesResolve customer complaints and issues efficiently and courteouslyMaintain detailed records of customer interactions and transactionsCross-sell and upsell products/services based on customer needsAssist customers with account updates, billing, and service requestsCollaborate with internal teams to address complex customer issuesFollow up with customers to ensure satisfaction and retentionMeet individual and team performance targets and KPIsEnsure compliance with company policies and regulatory requirements