Process Leader Job Vacancies in Delhi NCR

Educate the operator about Kaizen, Shop Floor Losses, and Poke Yoke etc. Production planning, manpower planning, scheduling To ensure that all necessary aids to the production are available for smooth functioning of the Weld shop (Man, Machine, Method &Material) Ensuring safety measures in day to day working in the department. To initiate Kaizen activities in the department. Maintaining 5-S and to Train, Guide and Motivate personnel along with maintaining discipline on shop floor.

On-the-job Product Training of new joinees Maintain MIS for Allocated Pool Tracking Callers productivity Inspire / motivate callers to achieve targets Sending Pick-up files to FPRs Co-ordinate with product field FPRs Identifying critical cases and act accordingly Prepare strategies for achieving Team targets Coordinate with Collection agencies Handling Escalation calls /agitated customers Performance review of callers on daily weekly monthly basis Plan for absenteeism in the team and ensure smooth work flow Liaise between different departments

Key Responsibilities:Team Management & Performance Monitoring:Oversee daily operations of the inbound team to ensure team members meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction, and issue resolution.Regularly monitor team productivity and performance, providing real-time feedback and assistance to agents as needed.Conduct one-on-one sessions with agents to review individual performance, address any concerns, and set clear goals for improvement.Implement strategies to optimize call center workflows and ensure consistent service quality.Attendance & Scheduling:Monitor and manage team attendance, ensuring adequate coverage at all times.Address attendance issues in a timely and professional manner.Coordinate shift schedules to ensure alignment with business needs while maintaining optimal team performance.Reporting & Analytics:Generate and review daily call reports, ensuring all metrics are captured accurately.Perform call analysis to identify trends, strengths, and areas for improvement.Use Excel (VLOOKUP, Pivot Tables, SUMIF, IF formulas, etc.) to analyze data and produce actionable insights that help improve team performance.Ensure 100% call tagging in CRM systems to maintain accurate customer interaction records.Training & Development:Provide ongoing training and refresher courses for underperforming agents, ensuring continuous improvement.Develop and execute personalized action plans to help agents meet performance expectations.Motivate and inspire team members to improve their skills, productivity, and customer service capabilities.

Looking for a driven Male Telesales Executive to join our remote team! We offer:Competitive salary and benefitsAttractive incentives and bonuses for top performersResponsibilities:Generate leads and close sales over the phoneOutbound and InboundBuild strong relationships with clientsAchieve and exceed sales targetsLocation : Near Janakpuri East Metro , DelhiQualifications:Excellent communication and interpersonal skillsStrong work ethic and ability to work independentlyPrior sales experience preferredIf you're passionate about sales and thrive in a remote work environment, we encourage you to apply!

Job Openings for 30 Customer Care Executive Jobs for Freshers in Noida,English Communication Trainer,Outbound Voice Process,Quality Assurance Leader,Leadership Skills, having Educational qualification of : Higher Secondary, Other Bachelor Degree with Good knowledge in English Communication Trainer,Outbound Voice Process,Quality Assurance Leader,Leadership Skills etc.

The primary role of an Operations Executive is reviewing existing processes, identifying inefficiencies and suggesting improvements to manage and optimize companys processes.They must ensure the products or services meet quality standards. This may involve setting quality criteria, monitoring outputs, and conducting audits.

Requirement for Tele Sales Executivesales Processinbound Processoutbound Processinsside Salestelesales

Eligibility:--Any Bachelor Degree-Any Non- Medical Graduate.-Excellent command over written & verbal English.-Should have min. 6 months on paper team leader in BPO experience.-Should be comfortable to join immediately or within 30 days of notice period.

Hiring For AT&T TELECOM US SALES PROCESS VOICE PROFILEPosition : Sales Executive, Team Leader And Voice TrainerOpen To Part Timers: NoVoice/Non-Voice : VoiceDepartment: SalesShift Type: 9 HrsFixed Shifts: Night ShiftsWeekends Off : Rotational OffsWork Description:Responsible For Taking Inbound Calls From Customers And Piching Them Plans We Have.Job Responsibility:1. To Achieve Targets2. Experience In Hardcore Selling3. Should Have Good Convincing Power4. Would Be Required To Handle Customer Grievance5. Should Be Comfortable With Shifts Timing6. High Level Of Patience Is RequiredOther Skills:1. Problem Solver2. Communicator3. Attention To Detail,Ability To Research4. Basic Technical Knowledge5. Motivator And Always Encourage The TeamSkills:Communication: ExcellentTyping Speed: GoodEducation Qualifications:Graduate/PG: NAUG -Regular College: NAOther Courses : NACompensation (Rs/Month)Salary: As Per Industry StandardsFood Complimentary: YESPerformance Incentive: YES (Unlimited)Eligibility Criteria:Max Age Of The Candidate: 35Work Experience (Months): 0.6-5 YearsSpecific Knowledge: Sales

Outbound Sales Process Managing Leads targets of Sales Agents to include motivating, recognizing and rewarding, coaching, training and problem solving. Assist Team Members with development, process improvement, analysis and implementation of efficiency or quality initiatives. Monitor resource utilization & performance Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement. Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with either customers or employees. Graduation Mandatory with 3+ years of Sales / outbound Experience.Upto 32 K CTC + Unlimited incentives. Shuttle service (Transport) from Metro Station6 days working 9:30 am 6:30 pm (Mon- Sat)

We are Hiring For Team Leader Profile For Gurgaon Location Graduate candidate can apply Excellent communication skills1-2 years experience as a Team Leader on paper in any Domestic/International sales voice processTeam handling experience mandatory Salary - 25k to 30k fixed salary Location - Gurgaon PLEASE READ CAREFULLLY JOB DESCRIPTION