Process Team Leader

ï‚·On-the-job Product Training of new joinees

€¢ Maintain MIS for Allocated Pool

€¢ Tracking Callers productivity

€¢ Inspire / motivate callers to achieve targets

€¢ Sending Pick-up files to FPRs

€¢ Co-ordinate with product field FPRs

€¢ Identifying critical cases and act accordingly

€¢ Prepare strategies for achieving Team targets

€¢ Coordinate with Collection agencies

€¢ Handling Escalation calls /agitated customers

€¢ Performance review of callers on daily weekly monthly basis

€¢ Plan for absenteeism in the team and ensure smooth work flow

€¢ Liaise between different departments

• Experience

  3 - 6 Years

• No. of Openings

  10

• Education

  Graduate (B.A, B.B.A, B.C.A, B.Com, B.Ed, B.Sc)

• Role

  Process Team Leader

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Sector 62 Noida