Process Coordinator Graduate Experience Jobs in Guwahati

- Monitor key operational processes in manufacturing, procurement, packaging, and distribution to ensure they run smoothly and efficiently.- Analyze process flows regularly to identify bottlenecks, redundancies, or inefficiencies, and propose improvements.- Implement process improvement initiatives (e.g., Lean, Kaizen) in collaboration with production teams to drive productivity.- Act as a liaison between departments production, quality assurance, supply chain, procurement, and sales to ensure process alignment- Coordinate with suppliers and logistics partners to ensure timely delivery of raw materials, packaging components, and finished goods- Work with cross-functional teams to develop and maintain production plans and schedules.- Maintain a well-organized repository of process documentation and ensure that all teams have access to the current versions.- Conduct periodic audits to ensure compliance with SOPs and regulatory requirements (e.g., food safety, hygiene, quality).- Facilitate training sessions for staff when new processes, tools, or SOPs are introduced.- Communicate process changes to stakeholders and ensure smooth adoption of new workflows.- Define, monitor, and report on process performance metrics (e.g., cycle times, throughput, error rates, wastage) to senior management.- Use data analysis to identify trends or recurring issues, recommend corrective actions, and follow up on implementations.- Identify operational risks, process deviations, or non-conformities; perform root-cause analysis, and coordinate corrective & preventive actions- Escalate critical process issues to management in a timely manner, while suggesting viable mitigation strategies- Coordinate with quality assurance and compliance teams to ensure process changes meet regulatory and company standards.

- Tracking vehicle- Following up and coordinating with rivers.- Solving problem when arissed.- Coordinating with internal team and clients.

1. Customer Interaction: Handle customer inquiries, complaints, and feedback to ensure high levels of customer satisfaction.2. Service Coordination: Coordinate with service departments to schedule and confirm appointments, and follow up on service completion.3. Complaint Resolution: Assist in resolving customer complaints and coordinate factory assistance when necessary.4. Customer Education: Inform customers about warranty details, maintenance schedules, and proper use of vehicle features, especially safety-related ones.5. Post-Sale Follow-Up: Ensure post-sale customer contacts are made within a specified timeframe and maintain updated customer files.6. Customer Satisfaction Monitoring: Prepare monthly reports on customer satisfaction and discuss findings with management to identify areas for improvement.7. Service Department Liaison: Work closely with sales and service departments to ensure seamless customer experiences.8. Training and Development: Provide training and support to dealership staff to enhance customer service skills.9. Documentation: Maintain records of customer interactions, complaints, and resolutions.10. Marketing and Communication: Write articles for customer newsletters and attend sales, service, and management meetings.

Handle incoming calls from international customers regarding customer support, billing enquiry & CSAT.Provide accurate information and resolve customer issues effectively and efficiently.Listen actively to customers, understand their needs, and provide appropriate solutions.Escalate complex issues to the appropriate department when necessary.Conduct follow-up calls to ensure customer satisfaction and resolve any ongoing issues.Follow company policies and procedures to ensure compliance with industry standards.Work closely with team members and other departments to achieve common goals.Participate in team meetings and training sessions to enhance skills and knowledge.Maintain confidentiality of customer information.Ensure all customer information is accurate and updated.