Operation Executive Job Vacancies in Kanpur

We are looking for a BPO Executive in Kanpur, India, who will be responsible for providing excellent customer service and support. This role is suitable for freshers and candidates with up to 2 years of experience. Key Responsibilities:1. Customer Interaction: Communicate with customers over the phone, email, or chat to understand their needs and resolve their issues effectively and politely.2. Problem Resolution: Investigate customer complaints and provide appropriate solutions promptly, ensuring customer satisfaction and retention.3. Record Keeping: Maintain accurate records of customer interactions and transactions, updating information in the database as needed.4. Team Collaboration: Work closely with other team members and departments to share information and improve service delivery.5. Performance Improvement: Meet or exceed performance metrics, such as call handling time, customer satisfaction scores, and resolution rates, while consistently seeking ways to improve personal and team performance.Required Skills and Expectations:Candidates should possess strong communication skills, both verbal and written, due to the customer-facing nature of the role. A good understanding of basic computer applications is essential for handling records and customer data. The ideal candidate should be a quick learner, showing the ability to adapt to new situations and challenges. A positive attitude and willingness to work in a team environment are crucial for success in this position. Basic knowledge of customer service principles is an advantage.

Airport Representative Lucknow AirportLocation: LucknowAge Limit: 18 to 30 YearsRole Overview:We are looking for a well-spoken and presentable Airport Representative to assist and welcome passengers at Lucknow Airport, ensuring smooth coordination between passengers, airlines, and ground services.Key Responsibilities:Greet and assist passengers upon arrival and departure.Coordinate with airlines, transportation, and hotel partners for seamless passenger handling.Provide flight, boarding, and baggage information.Assist VIPs, groups, and special service passengers.Handle on-ground queries and resolve service-related issues promptly.Candidate Requirements:Minimum Qualification: 12th pass or Graduate.Age: 18 to 30 years.Strong communication and customer handling skills.Professional appearance and a polite, positive attitude.Ability to work in shifts, including weekends and holidays.Benefits:Attractive salary with incentives.Airport duty pass and travel privileges.Paid training and career progression opportunities.Medical and accidental insurance coverage.Dynamic, fast-paced work environment.

Driving sales & plan:Driving the sales of the store to meet the allotted targets by allocating the targets to the staffDeveloping a culture of high sales performance expectations, i.e. Sales LeadershipMotivating and inspiring the field team to drive for resultsAssessing field capability and establish performance priorities at group levelPeople development:Assisting in recruiting and selecting high potential staffProviding effective on-the-job training and guidance to team members making use of company training modulesDelivering clear, motivating and constructive feedback in a timely manner to all retail associatesEvaluating the training needs of store associates and working closely with L&D department to execute the developmental planUnderstanding the reasons for attrition and taking measures to control itCash & Inventory management:Monitoring cash reconciliation to ensure there is no mismatch of store fundsEnsuring availability of required merchandise and servicesConducting stocktakes regularlyEnsuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processedPerforming the necessary quality checks for the new productsWorking very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart CustomerStore upkeep & maintenance:Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the storeEnsuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

We are seeking a Back Office Executive based in Kanpur, India, to provide essential support to our operations. This position is suitable for candidates with 0 to 2 years of experience and a minimum educational qualification of 12th grade.

We are seeking enthusiastic Hotel Staff to join our team in Kanpur. This is an entry-level position perfect for individuals who are eager to kick-start their career in the hospitality industry. Key Responsibilities:1. Guest Services: You will greet guests upon arrival, assist with check-in and check-out, and respond to their inquiries to ensure a welcoming atmosphere.2. Housekeeping Support: You will assist in maintaining the cleanliness of the hotel, including guest rooms and common areas. Attention to detail is important in ensuring a pleasant stay for guests.3. Food and Beverage Assistance: You may help in serving food and beverages in the restaurant or room service, ensuring that guests receive high-quality service.4. Administrative Tasks: You will support front desk operations, including managing reservations, processing payments, and handling customer complaints with professionalism.Required Skills and Expectations:Candidates should be at least a 12th-grade pass and have a friendly and approachable demeanor. Strong communication skills in English and Hindi are essential to interact effectively with guests and colleagues. Basic computer skills will be helpful for managing reservations and processing information. A positive attitude and willingness to learn are crucial to succeed in this fast-paced environment. Flexibility with working hours, including weekends and holidays, is expected, as the hotel operates year-round. A passion for providing excellent customer service will lead to success in this role.

We are looking for a Back Office Executive to support our daily operations in a remote work setting. This entry-level position is ideal for recent graduates or those with up to two years of experience looking to start their careers.Key Responsibilities:1. **Data Entry**: Accurately input and update information in our systems, ensuring all records are maintained without errors.2. **Documentation**: Organize and manage files and documents, both physical and electronic, to ensure easy access and retrieval.3. **Customer Support**: Respond to client inquiries via email or chat, providing timely and accurate information to enhance customer satisfaction.4. **Report Generation**: Prepare regular reports on operational performance, compiling data and highlighting key insights for the team.5. **Collaboration**: Work closely with other departments to ensure smooth communication and workflow, assisting in various tasks as needed.Required Skills and Expectations:Candidates should have strong organizational and time management skills, with the ability to multitask effectively. Proficiency in basic computer applications, such as MS Office, is essential. Good written and verbal communication skills are important for interacting with clients and team members. A proactive attitude and willingness to learn are highly valued, as is the ability to work independently. Attention to detail and a commitment to maintaining confidentiality are also crucial for success in this role.

Job Summary:The Ground Handling Staff is responsible for ensuring efficient and safe handling of aircraft on the ground. This includes managing passenger boarding and disembarkation, baggage and cargo handling, aircraft cleaning, and coordination with flight crews and other airport departments. The role plays a critical part in maintaining on-time performance and excellent service standards.* Marshal aircraft to and from gates or parking areas.* Load and unload baggage, cargo, and mail.* Operate ground support equipment (baggage tugs, belt loaders, etc.).* Assist passengers with boarding and deplaning.* Conduct security checks and ensure proper handling of items.* Maintain communication with flight crews, dispatch, and ramp control.* Perform aircraft interior cleaning and catering setup as needed.* Ensure compliance with safety regulations and company procedures.* Report equipment issues or safety hazards promptly.* Provide excellent customer service and resolve passenger concerns when required.Qualifications* High school diploma or equivalent.* Previous experience in airport ground handling or related field preferred.* Ability to work in a physically demanding and fast-paced environment.* Willingness to work in varying weather conditions and flexible shifts (weekends, holidays).* Good communication skills and teamwork.* Basic knowledge of safety procedures and aviation regulations.* Valid drivers license (required for operating ground vehicles).Working Conditions* Physically demanding role involving lifting, bending, and standing for long periods.* Exposure to loud noise and outdoor weather conditions.* Shift-based work schedule, including nights, weekends, and holidays.

*Job Title: Ground Staff**Location: Lucknow**Industry:** Aviation/Airline**Employment Type:** Full-Time### **Job Summary:**We are seeking enthusiastic and energetic **ground staff** to manage administrative tasks and deliver excellent customer service to passengers. The ideal candidates will play a key role in ensuring passenger comfort, safety, and satisfaction throughout their airport journey. You will be responsible for assisting passengers with reservations, check-ins, and luggage handling and providing timely information regarding flights and airport services.### **Key Responsibilities:*** Welcome and greet passengers at the airport and provide exceptional assistance.* Respond promptly to passenger inquiries and resolve their concerns effectively.* Check in passengers and handle baggage processing.* Assist passengers with reservations, ticket sales, and seating arrangements.* Support and assist disabled passengers and those traveling with small children.* Provide up-to-date information regarding flight schedules, delays, weather conditions, and airport facilities.* Ensure the cleanliness and preparation of the aircraft, including stocking refreshments.* Collaborate with airline and airport staff to ensure smooth boarding and departure processes.* Adhere to safety protocols and maintain a high standard of passenger service at all times.### **Requirements:*** Excellent interpersonal and communication skills.* Strong customer service orientation.* Ability to handle multiple tasks efficiently and work under pressure.* Willingness to work flexible hours, including weekends and holidays.* Prior experience in a customer service or airport role is preferred but not mandatory.* Basic computer proficiency for reservations and check-in systems.* Minimum qualification: [Specifye.g., High School Diploma, Graduation]### **Key Attributes:*** Energetic, approachable, and courteous.* Problem-solving mindset with a focus on passenger satisfaction.* Team player with the ability to coordinate effectively with colleagues.### **Benefits:*** Competitive salary.* Opportunities for career growth in the aviation sector.* Employee travel benefits (if applicable).

Job Opening: Ground StaffLocation: [Insert Location]Job SummaryWe are excited to invite applications for the role of Ground Staff. This position is ideal for individuals who thrive in a customer-focused environment and are eager to contribute to the smooth functioning of our operations.ResponsibilitiesAssist passengers with check-in and boarding processes to ensure a seamless travel experience.Manage baggage handling and ensure proper loading and unloading of cargo.Maintain cleanliness and orderliness in the airport and terminal areas.Provide clear and accurate information regarding flights and airport services to passengers.Work effectively with team members to support overall operational efficiency.Comply with safety regulations and protocols at all times.Address and resolve passenger inquiries and concerns in a professional manner.RequirementsAge Criteria: Candidates must be between 18 and 28 years old.BenefitsCompetitive compensation and benefits package.Opportunities for career advancement.Comprehensive training programs.