Freshers & Experience || Full Time || BPO Executive

We are looking for a BPO Executive in Kanpur, India, who will be responsible for providing excellent customer service and support. This role is suitable for freshers and candidates with up to 2 years of experience.

Key Responsibilities:

1. Customer Interaction: Communicate with customers over the phone, email, or chat to understand their needs and resolve their issues effectively and politely.

2. Problem Resolution: Investigate customer complaints and provide appropriate solutions promptly, ensuring customer satisfaction and retention.

3. Record Keeping: Maintain accurate records of customer interactions and transactions, updating information in the database as needed.

4. Team Collaboration: Work closely with other team members and departments to share information and improve service delivery.

5. Performance Improvement: Meet or exceed performance metrics, such as call handling time, customer satisfaction scores, and resolution rates, while consistently seeking ways to improve personal and team performance.

Required Skills and Expectations:

Candidates should possess strong communication skills, both verbal and written, due to the customer-facing nature of the role. A good understanding of basic computer applications is essential for handling records and customer data. The ideal candidate should be a quick learner, showing the ability to adapt to new situations and challenges. A positive attitude and willingness to work in a team environment are crucial for success in this position. Basic knowledge of customer service principles is an advantage.

• Experience

  0 - 2 Years

• No. of Openings

  959

• Education

  12th Pass

• Role

  BPO Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office