IT Support Engineer Job Vacancies in Thane

IT and IT's hardware & infrastructure maintaining, and supporting the network infrastructure and security measures within an organization.Software Installation, Network configuring, and deploying network infrastructure, including LANs, WANs, routers, switches, and wireless networks, based on business requirements and industry best practices.

We're seeking an experienced Desktop Support Engineer to provide technical assistance and support for our organization's desktop infrastructure. The ideal candidate will have excellent problem-solving skills, strong communication skills, and the ability to work effectively in a fast-paced environment.Key Responsibilities:1. Provide technical support for desktops, laptops, printers, and other peripherals.2. Install, configure, and troubleshoot hardware and software issues.3. Resolve technical issues remotely or on-site.4. Configure and manage user accounts, email, and network settings.5. Monitor and maintain inventory of hardware and software

This is a full-time on-site role as a System Engineer in Mumbai. The Systems Engineer plays a crucial role in ensuring the organization's IT infrastructure operates smoothly, securely, and efficiently. This position involves managing and maintaining servers, networks, and related systems both on-premises and in the cloud. Key responsibilities include installing, configuring, and updating server software, managing operating systems, Microsoft Entra ID, Microsoft 365, and network hardware like switches, routers, and firewalls.Critical experience: Minimum of 5 years of advanced and specialised experience in the related field with the following experience: System and Services best practices.IT systems and server administration.Microsoft Azure and related technology.Microsoft 365.Server Operating systems (Windows and Linux).Server and system administration, including advanced Windows and Linux basics.Experience with virtualization and cloud computing.Minimum Education:Degree or relevant diploma in information technologyJira Service Management and related certification.Certification in server and system administration, such as Microsoft Certified Solutions Expert (MCSE), Microsoft Azure related certifications.Technical competencies/ Professional expertise:SERVER MANAGEMENT & SUPPORTNETWORK MANAGEMENT & SUPPORTCLOUD/SAAS MANAGEMENT & SUPPORTCYBER SECURITYSERVICE MANAGEMENTa) Responsible to maintain, log, update, track and resolve Service Requests, Incidents, Tasks and Change Controls

Production support IT support engineer providing 24 /7 expert technical support and consultation for Windows based operating systems. Position also requires significant experience with DNS, Web application, Emailing systems, IIS, Database Administration, Desk / C panel and other web control panels. Position conducts and coordinates the analysis, planning and implementation of systems software and/or hardware. Analyzes, designs, tests, debugs, maintains, modifies and documents operating systems. Defines systems hardware and/or hardware requirements and determines systems specifications and/or customizations. Coordinates the design of subsystems and integration of total systems. Identifies and resolves highly complex problems. Provides direction and/or guidance to less experienced staffResponsibilities: Manage multiple database, http, ftp, and mail servers Install, configure, maintain, and upgrade server software Install and configure off-the-shelf applications Oversee security issues and backup plans Support and maintain legacy platforms Acquire new platforms as needed Develop and refine support team escalation procedures Work towards platform hardware/software standardization Bridge web and in house hardware. Report on current and projected status of all platforms Interact with in-house staff and management as well as outside consultants, vendors, and support teams. Participate in long-term strategic decision-making regarding web activities. Taking ownership of technical issues, and working with our development group to resolvemore advanced issues when necessaryAdditional responsibilities include: Resolving escalated customer complaints without the need for team lead intervention Documenting troubleshooting and problem resolution steps Participation in providing training to customers as required Supporting internal / external IT related issues Work with a team to automate management tasks, streamline processes

Job Title: Desktop Supoort EngineerLocation Thane ,wagle estate *Job Type:* Full-time(Filed Work)*Overview:*We are seeking a motivated and customer-oriented IT Help Desk Technician to join our team. The IT Help Desk Technician will be responsible for providing technical assistance and support related to computer systems, hardware, and software. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and proficiency in Microsoft Excel and Word to document and report technical issues and solutions effectively.*Key Responsibilities:*- Provide first-level technical support to internal staff and consumers, responding to IT support requests via phone, email, or ticketing system.- Diagnose and troubleshoot hardware, software, and network issues.- Install, configure, and maintain computer systems, software applications, and peripherals.- Assist in the onboarding process by setting up new user accounts and workstations.- Maintain accurate records of issues and resolutions within the ticketing system using Microsoft Excel and Word.- Communicate technical information clearly and effectively to consumers and non-technical staff.- Escalate complex problems to higher-level IT staff or external vendors when necessary.- Perform regular system updates and backups.- Assist in the development and implementation of IT policies and procedures.- Provide training and guidance to end-users on the use of hardware, software, and network services.- Ensure security and privacy of networks and computer systems.- Participate in IT projects and other duties as assigned.

IT Support Engineer Responsibilities:Installing and configuring client computer systems.Responding to client IT support requests.Meeting with clients to diagnose software, networking, or hardware issues.Providing technical support on-site or via remote-access systems.Offering solutions that meet the needs of the client.Repairing hardware malfunctions, software issues, and networking problems.Maintaining good client relations.Tracking and managing work records.Compiling job reports.IT Support Engineer Requirements:Bachelors degree in information technology or computer science.Proven work experience as a technical support engineer.Knowledge of web services, API, and IP-based protocols.Experience with scripting languages such as Perl or Shell.Knowledge of computer hardware and networking systems.Good time management skills.Good interpersonal skills.Ability to troubleshoot complex hardware and software issues.Excellent written and verbal communication skills.Ability to think critically.

Formatting and Loading Windows (10,11)Installation of software & Applications.Outlook configuration.Installation of 3rd Party Software.LAN/ WAN, TCP IP / Network / Wi-Fi / Access points, Switches configuration & troubleshooting Co-ordination withVendorPrinter Installation sharing device & Printer.Troubleshoot hardware issues & resolve in timely manner.Interact & train Users on basic usage of Computers.Co-Ordinate with Third party vendors & Primary Troubleshooting ofall your software / hardware related issues.Regular Data Backup.Taking precautionary steps to keep all systems Uptime tomaximum.User Profile backup & Configuration into new systemUser creation and deletion in active directory, Mapping the folder, sharing Printers, data accesspermission Should know about the SLA and its criticality. Server, Links Monitoring and Incident Management with respective service providerFollow escalation process

Requirement for Service Desk Engineer for the location of Thane.1. Ticket assigning and follow-up2. Pulling reports in Excel.3. Email communication4. Good spoken English is mandate.

Technical Experience: Proven work experience as a Technical SupportEngineer, Desktop Support Engineer, IT HelpDesk Technician or similar role Hands-on experience with Windows Desktop &Server + Linux OS environments Hands-on experience with working on Firewalls &VPN Configuration Hands-on experience with working on VMwareVirtualized Environments Good understanding of computer systems, mobiledevices and other tech products Ability to diagnose and troubleshoot basictechnical issues Familiarity with remote desktop applications andhelp desk software Excellent problem-solving and communicationskills Ability to provide step-by-step technical help, bothwritten and verbal BS degree in Information Technology, ComputerScience or relevant field Additional certification in Microsoft, Linux,Fortinet, SonicWALL, VMware or similartechnologies is a plus Significant experience managing web servers, ftpservers, mail servers. name servers Primary experience with Microsoft WinServer2003 / 2008 greatly preferred Significant experience with IIS (preferred) oralternatively Apache; key protocols (ftp, smtp;rdp, http; https; tcp/ip; etc.); remote hardwareadministration (stats; backup; real-timemonitoring); cron jobs; mime types (varied); DNS Experience with server performance issues,including load splitting/balancing, performancetuning, SCSI/RAID/SATA, and networkconnectivity. Knowledge of security issues, web administration,parallel and mirror sites; user per missioningschemes all in a Microsoft server environmentpreferred. Familiarity with database administration MSSQL/ MySQL 2+ years working professionally in a comparableposition and/or significant record of relatedacademic accomplishment.Skills the ability to think logically; a good memory of how software and operatingsystems work; excellent listening and questioning skills,combined with the ability to interact confidentlywith clients to establish what the problem