IT Support Executive

A2P Mobility Solutions

production support it support engineer providing 24 /7 expert technical support and consultation for windows based operating systems. position also requires significant experience with dns, web application, emailing systems, iis, database administration, desk / c panel and other web control panels. position conducts and coordinates the analysis, planning and implementation of systems software and/or hardware. analyzes, designs, tests, debugs, maintains, modifies and documents operating systems. defines systems hardware and/or hardware requirements and determines systems specifications and/or customizations. coordinates the design of subsystems and integration of total systems. identifies and resolves highly complex problems. provides direction and/or guidance to less experienced staff

responsibilities:

manage multiple database, http, ftp, and mail servers

install, configure, maintain, and upgrade server software

install and configure off-the-shelf applications

oversee security issues and backup plans

support and maintain legacy platforms

acquire new platforms as needed

develop and refine support team escalation procedures

work towards platform hardware/software standardization

bridge web and in house hardware.

report on current and projected status of all platforms

interact with in-house staff and management as well as outside consultants, vendors, and support teams.

participate in long-term strategic decision-making regarding web activities.

taking ownership of technical issues, and working with our development group to resolve

more advanced issues when necessary

additional responsibilities include:

resolving escalated customer complaints without the need for team lead intervention

documenting troubleshooting and problem resolution steps

participation in providing training to customers as required

supporting internal / external it related issues

work with a team to automate management tasks, streamline processes

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  Diploma

• Role

  IT Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office