Technical Support

Lcube Innovations Solutions

1. Provide explanations and instructions about EMR topics to staff of Doctors Office.

2. Effectively and diplomatically communicate within and across teams, departments, and organizations.

3. Demonstrate and be a champion of exemplary customer service with end-users and team members, even when others are stressed or frustrated with technology.

4. In a timely manner, capture, track, and solve level 1 and 2 help requests. Escalate level 3 help requests to Supervisors, or server and network administrators, as appropriate.

5. Prioritize, coordinate, expedite, and escalate help requests for the help desk team, balancing workload, skills, personnel development, quality, service levels, and customer needs/expectations.

6. Monitor help requests, analyze trends, track quality, and make proactive changes.

7. Work on assigned special projects (usually related to EMR system management and training).

igure the EMR and its sub-systems according to recognized standards.

9. Securely create, update, and deactivate/terminate user accounts.

10. Support administrative and clinical users remotely.

11. Ensure secure, reliable access to data by users according to company standards and industry regulations and protect data from risks

12. Maintains working knowledge of the technology and systems supported.

13. Performs other duties as assigned.

14. Support data quality and integrity (by fixing transactions, educating users, and properly configuring the system).

15. Manage end to end all calls logged, providing regular updates to customers on call status.

Experience : 0 - 2 Years

No. of Openings : 10

Education : Any Bachelor Degree

Role : Technical Support

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India