5

Incident Manager Job Vacancies in Mumbai

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Opening For Field Security Officer

Radiant Guards Services Pvt Ltd

  • 3 - 9 yrs
  • 5.0 Lac/Yr
  • Mumbai
Site Operations Area Officer Field Officer Field Operations Unit Operations Physical Security Crisis Management Surveillance Report Writing Law Enforcement Investigation Emergency Response Incident Management Communication
Smart and Previous Experience in Security Industries Required.
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Surveillance Executive Access Control Inspection Incident Coordinator Emergency Response Crowd Management Systems Security Analyst Risk Assessment Law & Regulation Awareness Integrity & Honesty Communication Skills Teamwork & Coordination Physical Fitness Problem Solving Discipline & Punctuality
Position Summary:The Security Officer is responsible for maintaining a safe and secure environment for employees, visitors, and property. This includes monitoring premises, enforcing security policies, responding to emergencies, and preventing incidents such as theft, vandalism, or safety hazards.Key Responsibilities:Surveillance & Monitoring:Observe and operate CCTV and alarm systems.Monitor entry and exit points to prevent unauthorized access.Patrolling Duties:Conduct regular patrols of buildings, perimeter areas, and parking lots.Identify and report potential security risks or safety violations.Access Control:Verify identification and credentials of employees, contractors, and visitors.Maintain visitor and access logs accurately.Incident Response:Respond promptly to alarms, emergencies, and disturbances.Detain or escort suspicious persons when necessary, following protocol.Coordinate with law enforcement or emergency services when required.Safety & Emergency Support:Assist in fire drills, evacuations, and first aid situations.Ensure fire extinguishers and emergency equipment are in working order.Reporting & Documentation:Maintain detailed incident and daily activity reports.Record any maintenance or safety concerns for corrective action.Customer Interaction:Provide directions and assistance to visitors professionally.Represent the organization with courtesy and integrity.Policy Enforcement:Enforce company security policies, procedures, and access control standards.Ensure compliance with safety and security regulations.Qualifications & Requirements:Education: Minimum 12th pass (Diploma or Degree preferred).Experience: 06 years of experience in security or defense services (preferred).Certifications: Security training certification or First Aid training (advantage).Skills:Vigilance and attention to detailGood communication and observation skillsPhysical fitness and disciplineBasic knowledge of security systems and emergency protocolsWorking Conditions:Rotational shifts (day/night/weekends/holidays).Indoor and outdoor duty depending on location.Requires standing and patrolling for long periods.
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  • 4 - 7 yrs
  • 13.0 Lac/Yr
  • Mumbai
SLA Incident Management Ticketing Management Change Management
Responsibilities Ensuring smooth implementation, execution of projects and immediate support to users of product Training clients about all the features of the product to ensure the maximum utility and value add with timely ticket resolution and adhering to SLA Compliance Collaborating with various clients on a daily, weekly and monthly basis to resolve their queries in terms of all aspects of the product Maintaining the data sanctity on CRM and keeping all the stakeholders updated Single-handed responsibility of NPS, product adoption, change management and certification of users Communicating relevant business information, providing structured feedback to senior management and making product suggestions internally Monitoring service levels and acting as a point of contact for all complex problems, resolving the on-ground issues effectively and efficientlyRequirements Bachelors or Masters Degree in Computer Science, Information Technology, Business Management, Statistics or related field 4 to 6 years of experience in client operations with working knowledge of enterprise SaaS products Expert in using cloud softwares such as Google Analytics, Ticketing Management. CRM and system integration softwares (Postman) and API standards Hands on experience with MS Office (especially PowerPoint, Word and Excel) Flexible and fast adaptive nature with a positive approach towards completion of assigned task with an ability to meet aggressive deadlines and work under continual pressure Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments Be a problem solver at heart, willing to take up any task with a genuine interest in learning by doing Confident and dynamic personality which can bring fun to the team, and sense of humour, is a plus Willingness to travel around 100% of the time within the city and between cities.
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  • 8 - 14 yrs
  • 15.0 Lac/Yr
  • Mumbai
Incident Manager Project Manager
Align different Incident Management process flows across BSF Ensure a singular holistic approach including process and procedures for the management of Incidents within the organisation are effective and time relevant Facilitate and coordinate the collaboration of Incident teams, technical and functional and suppliers, to minimise impact and efficiently return services Post Incident, contribute to documenting success and failures and areas of improvement Assist corporate Crisis Management and divisional heads with advice and assistance with declared Crisis Provide timely and effective communications in accordance with company policy and procedures Post Incident, contribute to documenting success and failures and areas of improvement Provide effective communications during Incidents, Crisis, and emergencies Develop effective call tree, communication protocols, contact lists and communication methods for effective Crisis Management between stakeholders Knowledge and understanding of ISO standards 22301, 31000 Knowledge and understanding of Operational Risk particularly in relation to financial services Assess and prioritize potential risks by evaluating potential threats based on their operational impact and probability of occurrence Form effective professional relationships with all stakeholders Compliance with workplace health and safety policies, programs, safe work procedures and practices to ensure their own health and safety and the health and safety of others in the workplace
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IT Coordinator

Three Ess Computer Services India Pvt Ltd

  • 2 - 5 yrs
  • 4.3 Lac/Yr
  • Mumbai
Service Desk Technical Support Incident Management IT Helpdesk Coordinator Desktop Support IT Consultant IT Support Walk in
IT Service Desk ExecutiveJob DescriptionThe IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Service Desk Support Technician is to provide first line support for all staff. Service Desk staff work in a dynamic, fast-paced environment which provides services over the phone, through email, phone.Duties and Responsibilities:To provide support for users in the operation of a range of hardware including printers, scanners and other external peripherals.To assist all our users with any logged IT related incident when called upon.To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.To accurately record, update and document requests using the IT service desk system.Logging the Tickets in the ticketing tool and pass to the Engineer and follow up with resolve the ticket and to be closed.Shift Timing will be 1pm to 10pm.Job Types: Full-time, Permanent
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