International BPO Voice Process Job Vacancies in Hinjewadi

Customer Support Analyst (International Voice Process)Mandatory: People in Pune only need to Apply (Work from Office), should be comfortable with night shift.Salary 2.64LPA + Cab Facility + Shift AllowancePG/MTECH/BTECH FRESHERS - Please Don't ApplyExcellent communication skillsLooking for Freshers/Graduates with 6 months of Experience.Btech with at-least 6 months of Experience is EligibleFreshers are welcomeLooking for an Immediate Joiners5 Days of WorkingCab facility AvailableKnowledge and Skills Required:Communication Skills: Excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customers Good comprehension skills ability to clearly understand and state the issues customers present Ability to concentrate follow customer's issues without distraction to resolution Good composition skills ability to compose a grammatically correct, concise, and accurate written response Work successfully in a team environment as well as independentlyComputer Knowledge/Skills: Ability to use a desktop computer system Excellent typing skillsInterested candidates share your resume on ankita.g@growinitysolutions.comAnkita Gaikwad8010968088

Minimum 1 year of International voice experience (Customer service (Billing), basic technical & Sales) Preferred In Billing (Understanding of recurring bills, Billing cycle Change, Due date, Prorated charges, Auto-Pay & Surcharges, Service charges and taxes) Clarity in thought process (Able to articulate his/ her thought) Ability to handle tough situation with customer. Excellent communication skills. Customer handling skills. Strong ability to multitask and take fast decisions independently. Willing to work in a 24*7 environment (Rotational shifts/5 Days a week). Customer Centric & Logical Thinking & Need to be Enough Spontaneous Ensure Timely & Professional Responses to all Queries, Experience resolving customer issues, billing, and/or handling product Q&A. Interest in learning new technologies. Experience promoting and/or selling products and services. Demonstrated communication skills. Resolving device issues using troubleshooting techniques and providing clear and concise information. Reviewing account information and answering questions about billing or services.

Communicate Promptly and Professionally with Customers Through all Channels of Communication.provide Excellent Expert Advice On all Our Products and Services.ensure High Customer Satisfaction.fix Any Issues Regarding Delivery to or Returns from Our Customers.provide Feedback to Product Development and Quality Management On Products and Services.work Closely with other Departments to Ensure Increased Efficiency in Handling B2c and B2b Customers and Increase Usage of Our Digital Tools.

Communicate promptly and professionally with customers through all channels of communication.Provide excellent expert advice on all our products and services.Ensure high customer satisfaction.Fix any issues regarding delivery to or returns from our customers.Provide feedback to product development and quality management on products and services.Work closely with other departments to ensure increased efficiency in handling B2C customers and increase usage of our digital tools.

Job descriptionRoles and ResponsibilitiesAct as a mediator between insurance company's/law firms and hospitals, doctors, clinics medical facilities.Do a follow-up on medical reports of patients who have been discharged from the mentioned medical institutes.The main aim is to get the medical facility reports within the time frame mentioned by the client.Desired Candidate ProfileExcellent Communication Skills1-year experience from International Voice Process (Customer service) is mandatoryUndergraduates with 6 months of experience can applyPerks and BenefitsSalary up to 35K per monthGross attractive monthly IncentivesFixed Loyalty Bonus up to 5K per monthFixed US shiftSaturday Sunday OffOver Time PaidWork location: Kalyani Nagar, PuneThis opening is for the voice process; hence candidates with back-office / B2B lead generation / RPO / Business Development / Domestic process experience will not be considered and cannot apply.