Hospitality Executive 12th Pass Jobs in Lucknow

We are looking for energetic ground staff to be responsible for administrative duties and communication with passengers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations, and selling tickets. You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied.To be successful as ground staff, you should display outstanding interpersonal skills and achieve excellent customer service, which consistently meets the goals and vision of the airline company. Ultimately, outstanding ground staff should be able to multi-task and ensure that every passenger is comfortable, safe and well-informed of flight schedules, aircraft delays, weather concerns and other factors that may affect passengers.

## **Job Description: Hospitality Executive**### **Position Overview:**We are seeking a well-presented, customer-focused **hospitality executive** to provide exceptional service and ensure a memorable experience for guests. The hospitality executive will be responsible for managing guest relations, overseeing service quality, and handling day-to-day hospitality operations to meet and exceed customer expectations.### **Key Responsibilities:*** **Guest Services:** Welcome guests, handle check-in/check-out procedures, and ensure their comfort throughout their stay or visit.* **Customer Satisfaction:** Address guest inquiries, requests, and complaints promptly and professionally to ensure high levels of satisfaction.* **Operational Coordination:** Coordinate with housekeeping, food and beverage, and other departments to ensure seamless service delivery.* **Reservation Management:** Manage bookings, reservations, and guest records efficiently using hospitality management systems.* **Service Quality Monitoring:** Maintain service standards and ensure all areas of the hospitality environment are clean, well-maintained, and guest-ready.* **Event Support:** Assist in the organization and management of events, meetings, and special guest services as needed.* **Reporting:** Prepare daily reports on guest feedback, occupancy levels, and operational issues.### **Key Skills:*** Excellent communication and interpersonal skills* Strong problem-solving and conflict resolution abilities* Professional appearance and customer-first attitude* Ability to multitask and manage time efficiently* Proficiency in hospitality software and booking systems### **Qualifications:*** Minimum Qualification: Diploma or Bachelors degree in Hospitality, Hotel Management, or a related field* Previous experience in a hospitality, front office, or customer service role preferred* Fluency in English and local language(s)* Willingness to work flexible hours, including weekends and holidays* Strong organizational skills and attention to detail

A hospitality executive, such as a hospitality manager, has many responsibilities, including:Managing staff: Hiring, training, supervising, and evaluating staffManaging budgets and finances: Setting budgets, tracking expenses, and managing accountsCustomer service: Handling customer complaints and requests, and ensuring guests receive high-quality serviceEvent management: Ensuring the smooth running of events and functionsInventory and stock management: Ensuring there's enough food and drinks to deliver memorable customer experiencesHealth and safety: Ensuring the business adheres to health, safety, and security regulationsMarketing: Planning marketing campaigns to attract customersReporting: Preparing reports for senior managementBuilding maintenance: Organizing building maintenance and renovation projectsLicensing: Ensuring licenses and regulations are complete and up-to-dateSpecific responsibilities can vary depending on the field, such as a restaurant manager monitoring food handling and preparation safety, or a travel hospitality manager coordinating trips for clients

As an Airline Ground Staff in Lucknow, India, you will be responsible for assisting passengers during check-in, boarding, and arrivals. You will also handle baggage and ensure the smooth functioning of airport operations.Key Responsibilities:1. Greeting and assisting passengers during the check-in process, providing information about flights, and resolving any customer service issues.2. Assisting passengers with boarding procedures, guiding them to the correct gates, and ensuring timely departures.3. Handling baggage, including tagging, loading, and unloading to and from aircraft.4. Coordinating with other airport staff to ensure efficient and safe operations.Required Skills:1. Excellent communication and customer service skills to interact with passengers.2. Ability to work efficiently in a fast-paced environment with attention to detail.3. Physical stamina to handle baggage and stand for long periods.4. Basic computer skills to operate check-in systems and handle passenger information accurately.Expectations:The ideal candidate for this role should be a quick learner, team player, and have a positive attitude towards customer service. A high school diploma or equivalent is required, and previous experience in the airline industry is a plus but not mandatory.