Voice Process Female Jobs in Erode

Infinity Communications is a customer support and feedback collection company specializing in the transport sector. We have established collaborations with renowned travel agencies across Tamil Nadu, aiming to provide exceptional customer experiences and continuously enhance our services based on valuable feedback.Job Description:Are you a skilled communicator who thrives on understanding customer needs and feedback? We're seeking a Customer Feedback Tele-caller to join our team and play a pivotal role in collecting valuable insights from our customers. As a Customer Feedback Tele-caller, you'll be responsible for conducting surveys, ensuring customer satisfaction, and helping us make informed decisions based on their feedback.Work flow - 200 to 350 calls per day (Dependent)**Female candidates would be preferred . Freshers/ Experienced candidates can apply.Key Responsibilities:Initiate outbound calls to customers to collect feedback.Conduct surveys and questionnaires to gather insights on our products/services.Actively listen to customers' opinions and concerns.Document feedback accurately in excel sheet/google sheets.Collaborate with the customer support team to address any immediate concerns.Requirements:Proven experience in customer service or telemarketing.Basic communication skills, both verbal and written.Empathetic and patient approach when dealing with customers.Strong active listening skills to understand customer feedback.Detail-oriented with the ability to document feedback accurately.High school diploma or equivalent; higher education is a plus.PC or Laptop mandatory.Benefits:Competitive salary based on term of work.Performance based salary increments.Comprehensive training in feedback collection techniques.Supportive and collaborative work environment.Career development opportunities within the company.Additional such as flexible hours and remote work options.

Hiring for 5 Tele Calling Executive Jobs in Erode, with minimum 1 Year Experience,Required Educational Qualification is : Higher Secondary, Secondary School, Diploma, Professional Degree, B.B.A, B.E, B.Tech, Other Bachelor Degree, M.B.A/PGDM, Any Master Degree with Good knowledge in Telecommunication,Outbound Calling,Voice Process,Negotiation Skills,Convincing Power,Cold Calling,BPO Sales,Customer Focus,Call Center,Basic Computers,BPO Call Center,Tele Marketing,Telesales etc.

Hiring for 2 Telecalling Executive Jobs in Tamilnadu, Erode, Telecalling skills, Speaking skills, with minimum 1 Year Experience, Required Educational Qualification is : Higher Secondary, Diploma, Other Bachelor Degree with Good knowledge in Voice Process, Call Center, Tele Marketing, Telecalling skills, Speaking skills etc.

Job Summary:The Telecaller is responsible for contacting potential customers or existing clients to promote products or services, generate leads, and convert prospects into sales. The role requires excellent communication skills, the ability to persuade, and a thorough understanding of the product or service being offered.Key Responsibilities:Outbound Calls:Make outbound calls to a list of leads or customers to promote products/services.Inform customers about ongoing promotions, offers, and new products.Generate leads for the sales team or follow up on warm leads to convert them into customers.Inbound Calls:Handle incoming calls from customers, providing information and support as needed.Answer inquiries related to products, services, or account details.Customer Relationship Management:Build rapport with potential customers and maintain long-term relationships.Follow up with leads and existing clients regularly to ensure customer satisfaction.Sales Target Achievement:Meet or exceed sales targets and quotas set by the company.Keep track of progress and performance to ensure goals are met.Data Entry and Reporting:Update and maintain accurate records in the CRM system or lead database.Report daily or weekly progress on calls made, leads generated, and sales achieved.Product Knowledge:Maintain up-to-date knowledge of the companys products or services to provide accurate information to customers.Educate customers on product features and benefits, answering any questions they may have.Handling Objections:Effectively handle objections and concerns from customers.Use sales techniques to persuade customers to make a purchase or schedule a follow-up appointment.Follow-up:Follow up with prospects who have shown interest but have not yet made a purchase.Ensure timely follow-ups as per the companys sales cycle.Skills and Qualifications:Communication Skills: Excellent verbal communication and listening skills.