Handling inquiries:Responding to phone calls, emails, and online booking requests from potential guests. Processing bookings:Creating, modifying, and confirming reservations in the hotel's system. Managing cancellations and modifications:Handling changes to existing reservations, ensuring accuracy and communication with guests. Maintaining records:Keeping detailed and accurate records of all reservations, including guest information, dates, room types, and special requests. Ensuring compliance:Making sure reservations are booked according to hotel policies, availability, and revenue management strategies. Liaising with other departments:Coordinating with housekeeping, front desk, and other departments to ensure smooth guest arrival and stay.