Handling inquiries:
Responding to phone calls, emails, and online booking requests from potential guests.
Processing bookings:
Creating, modifying, and confirming reservations in the hotel's system.
Managing cancellations and modifications:
Handling changes to existing reservations, ensuring accuracy and communication with guests.
Maintaining records:
Keeping detailed and accurate records of all reservations, including guest information, dates, room types, and special requests.
Ensuring compliance:
Making sure reservations are booked according to hotel policies, availability, and revenue management strategies.
Liaising with other departments:
Coordinating with housekeeping, front desk, and other departments to ensure smooth guest arrival and stay.