12th Pass Female Jobs in Purulia

We are looking for a dedicated and organized Office Assistant to join our team in Barabazar. This is a full-time position suitable for freshers, and we encourage female candidates to apply. As an Office Assistant, you will play a key role in ensuring that our daily office operations run smoothly.**Key Responsibilities:**- **Administrative Support:** Assist in various administrative tasks, such as filing documents and organizing office supplies, to help maintain an efficient workspace.- **Data Entry:** Input and update information into computer systems, ensuring accuracy and confidentiality of sensitive information.- **Communication:** Handle incoming calls and messages, directing them to the appropriate team members and providing information as required.- **Scheduling:** Help manage appointments and meetings by coordinating with staff and maintaining calendars to ensure effective time management.- **Customer Service:** Greet and assist visitors in a friendly manner, providing them with necessary information and ensuring a positive experience at the office.**Required Skills and Expectations:**- A minimum educational qualification of 12th pass is required.- Strong communication skills are essential for effective interaction with staff and visitors.- Basic computer skills, including proficiency in MS Office (Word, Excel) for data entry and documentation tasks.- Good organizational abilities to manage various tasks efficiently and ensure deadlines are met.- A positive attitude and willingness to learn, adapting to a dynamic office environment.- Reliability and punctuality are important, as this role supports the office's daily functions.

Job Responsibilities:** Manage and supervise the telecalling / customer support team.* Ensure daily call targets and order targets are achieved.* Handle B2C customer queries related to medicine orders.* Monitor orders coming from WhatsApp and dashboard leads.* Track and review team performance (Total Calls, Connected Calls, Orders).* Train team members on customer handling, product knowledge, and order closing.* Maintain daily performance reports and share updates with management.* Resolve customer complaints and ensure smooth service.*Requirements:** 1-2 years of experience in Telecalling / Customer Support / E-Pharmacy.* Team handling experience preferred.* Good communication skills in Hindi and Bengali (basic English preferred).* Basic computer knowledge (Excel, CRM, or dashboard handling).* Target-oriented with leadership skills.