Domestic BPO Female Jobs in Zirakpur

Make outbound calls: Contact potential customers to promote products or services Handle incoming calls: Respond to customer inquiries, concerns, and complaints Follow up: Check in with existing customers and follow up with leads Build relationships: Build rapport with customers and maintain positive relationships Document interactions: Maintain accurate records of customer interactions Provide information: Educate customers on product features, pricing, and benefits Resolve complaints: Resolve customer complaints or escalations quickly and professionally Gather feedback: Collect insights from customer interactions to improve products or services

Handle Customers & Doctors Inbound And Outbound Calls. Solving Queries, Telling Them About Products / Offers / Services.

Hiring for 10 Telecaller Jobs in Patiala Road, Zirakpur, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, Other Bachelor Degree with Good knowledge in outbound calling,Domestic BPO etc.

We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.Handle many inbound and outbound calls to customers and clients.Identify the needs of customers, resolve issues, and provide solutions.Upsell other products wherever possible.Ensure you follow the customer service script provided by the company for uniformity.Also, be well-read on company policies and the website for FAQs or policy related answers.Maintain good customer relations.Meet personal targets and work towards meeting team targets.Maintain records of the conversations with the customer and analyze the data.Write and submit timely reports on performance, targets, and customer queries.RequirementsGraduated high school, but a bachelor's degree in commerce or related fields is preferred.Prior experience with customer service and call centers in relevant job roles.Good knowledge of CRM practices and systems.Customer-oriented attitude with professionalism.Strong multitasking, time management, and target achieving skills.Excellent communication and listening skills with good command over the English language.